Business Process Outsourcing Services
Transform business practices. Improve customer experience.
Digitising the utility sector can be the most cost efficient and effective way to address business challenges and achieve sustainable growth.
With TM ONE’s Hyperconnected Ecosystem, your business is ready for digital transformation, enhancing user engagement while growing profits and reducing costs.
Managing large networks of infrastructure is one of the main challenges of utility providers. The motivation also comes from a combination of internal and external forces from organisational, environmental, cost pressure, regulatory as well as customer demands. Thanks to IR4.0, the cyber-physical integration is now seamless, allowing operators to leverage on advanced digital technology such as AI, Big Data and IoT to help overcome some of these challenges and create a new digital utility ecosystem.
With energy and water being a basic necessity, rising consumer demands have also resulted in higher operational cost of managing and maintaining ageing infrastructures. Utility players need to place more emphasis on implementing solutions that optimise their resources and improve daily operations. This is however hindered by lack of infrastructure visibility, inefficient workforce operation and silo-ed data partly due to the lack of machine to machine communication. But fret not, we can show you the way to resolve these challenges with integrated solutions designed for your industry.
Not only can we help you to intelligently manage your infrastructure and workforce, we can also give you real time insights on what is happening on-ground. This will help you anticipate and manage water disruptions or power outages before it happens using prescriptive and predictive analysis as well as artificial intelligence to improve efficiency, enhance productivity and increase cost savings.
An innovation from TM R&D that uses Information and Communication Technology (ICT) and real-time data to improve non-revenue water management and response to weather events such as flooding and pollution.
Improve visibility of residential water usage using water level sensor and automatic water reading at consumer houses and water plants for better water management.
Real-time visibility of water quality (NTU, pH, DO, ORP, Fluoride, NH3), water level and usage enables operators to make prompt decisions.
Ensure workers are constantly safe and connected via IoT-enabled wearables.
Dear TM ONE Customers,
Thank you for your continuous support. As you are aware, Personal Data Protection Act 2010 (PDPA) that was passed in 2010 came into force on 15 November 2013. In our effort to ensure compliance to the said Act, we wish to draw your attention to TM ONE’S Privacy Notice as follows:
What Personal Information Do We Collect?
If you choose to transact with TM ONE i.e. for subscription of any products and / or services or use of TM ONE’S Portal, you will be asked to provide your personal information such as and may not be limited to name, identification card number, mailing address, phone number(s), email address(es), contact preferences. Where you intend to use TM ONE’S Portal for purposes of making transactions involving online payments, your credit card information may also be collected for the purpose of processing your payments.
You will also be required to explicitly provide your consent to the provision of your personal information aforementioned in the form and manner as indicated in the registration process, failing which you will not be able to subscribe for the products and / or services or register for the use of our Portal.
When you transact with TM ONE, we may collect or receive and store certain personal non-identifiable information. Such information is collected passively using various technologies and for now cannot be used to specifically identify you. This information may include:-
By submitting your information to TM ONE, you hereby consent and authorize TM ONE to process and verify any
information about you from any third party, especially credit bureau or credit reference agencies, which TM ONE
may require in connection with your application for any of TM ONE’s products and/or services and/or review of
the existing account with TM ONE. Such consent and authorization will extend to any information obtained from
any of the account(s) presently maintained for you, any new application for any form of services rendered or
products provided by TM ONE, such historical financial or credit records, data or information whether or not
provided personally or by any other sources relating to you which was collected, received, captured, compiled,
secured and/or obtained by TM ONE through or by whatever means or methods or forms.
Disclosure of Your Personal Information
If you choose to register and transact with TM ONE, your personal information may be shared where necessary and only on a need to know basis with other TM ONE subsidiary or agencies so as to serve you in the most efficient and effective manner. An example might be in terms of resolving or addressing complaints that require escalation to other TM ONE Subsidiary or agencies. TM ONE may disclose your personal information to the following parties for the purposes stated above:-
Your personal information will not be disclosed to any unauthorized third party.
Your personal information may be disclosed due to reasons of law, legal process, litigation, and/or requests from public and governmental authorities and any disclosure will be to such public and governmental authorities only. We may also disclose information about you if we determine that disclosure is necessary or appropriate for purposes of national security, law enforcement, or other issues of public importance.
If you would like to request access or correction of your personal information or where you elect to limit TM ONE’s right to process your personal information, you may contact TM ONE personnel or call at +603 77128888. Any request of access to correct personal information may be subjected to a fee and also to applicable provisions in the PDPA. However, we reserve the right to decline requests which jeopardize the security and privacy of the personal information of others as well as requests which are impractical or not made in good faith. We may review and update this Privacy Notice from time to time to reflect changes in the law, changes in our business practices, procedures and structure, and the community’s changing privacy expectations. The latest version of the Privacy Notice will be made available at www.tmone.com.my
In the event of any conflict between the English and other language versions, the English version shall prevail.
The service and links of the TM ONE Website may include links to third party websites and are subject to Section 7 herein ;
Should you have any questions concerning this T&C, or if you desire to contact TM ONE for any reason, please send an e-mail to firstname.lastname@example.org