Close

If you agree to continue browsing, you accept the use of cookies on this site and have the option to disable them if you wish.

Accept & Continue
5 Key Trends That Have Emerged In Malaysias Banking Scene In 2019

Insights

Think Tank

5 Key Trends That Have Emerged In Malaysias Banking Scene In 2019 M

Insights

Think Tank

5 Key Trends That Have Emerged in Malaysia’s Banking Scene in 2018

Jan 25, 2019

5 Key Trends That Have Emerged in Malaysia’s Banking Scene in 2018

Renowned cosmologist Carl Sagan once said, “You have to know the past to understand the present.”

A statement that rings true across all facets of life. As we approach the end of 2018, it’s worthwhile for us to look at some of the key trends that have emerged in the local banking scene to help us navigate the tumultuous new world of 2019.

In 2018 and even years before it, Malaysian consumers were already rapidly adopting the digital lifestyle in almost all aspects of their daily life.

This inevitable change in consumer behaviour forced banks to digitise their business operations swiftly. In order to stay competitive and relevant, banks needed to quickly digitalise their front end and backend IT systems to meet the expectations of today’s consumers.

Discussions with bank executives are commonly cantered on how they can smoothly transform their internal IT infrastructure legacy to the latest and advanced business/operation models which will enable them to outsource some of the non-core IT platform and processes.

Most aspects of the banking and financial sector landscape globally are already undergoing digital transformation to enhance their customers’ experience and to remain relevant in the competitive edge. Malaysia being part of the world economy is catching up rapidly with these changing trends as well.

In a report published by Ernst & Young recently, 66% of banks in Malaysia will reach digital maturity by 2020.

With much of the Malaysian banks under its illustrious list of clientele, we spoke to, Nizam Arshad, Chief Technology Officer and Wan Ahmad Kamal Wan Halim, Executive Vice President, Enterprise Sales, of TM ONE, the business solutions arm of Telekom Malaysia Berhad (TM), to get a sense of what they feel would be the five (5) key trends that Malaysian banks should look out for and share some of their insights.

Moving Beyond Chatbots When Investing in AI

5 key trends that have emerged in malaysia's bank

Nizam observed that in 2017- 2018, many of the Artificial Intelligence (AI) projects within the banking space in Malaysia were largely focused on chatbots functionalities.

He stressed that while there are clear value propositions to deploying chatbots such as ease of use and increase in customer satisfaction, many banks in Malaysia have yet to scratch the surface of AI’s true transformational potential.

He highlighted an area that AI will excel at providing value for the banking segment is in fraud prevention. With continuous and rapid evaluation or large amount of data, AI can enable banks to detect irregular behavioural patterns and alert their customers immediately.

Nizam also pointed out that credit risk is another key area in which bankers should consider deploying AI. By analysing customer data such as payment patterns, outstanding balances, data from credit agencies like CCRIS and CTOS along with alternative data sources like social media – banks can more accurately assess the credit worthiness of its customers.

He predicts that in 2018-2019, we will observe more instances of banks embarking on various AI projects other than just chatbots. Nizam also added that TM ONE is currently building on its existing expertise in this area; and is ready to be commercialised very soon.

As the World Goes Digital, So Must the Workforce

5 key trends that have emerged in malaysia's bank

Malaysia’s shifting customer expectations affect not only the way banks serve their customers, but also how they equip their employees with the relevant skills to face the increasingly digitalised working environment.

Many traditional roles within banks will soon need to evolve because of digitisation. Wan Ahmad Kamal stressed that banks need to reform their workforce management strategy and explore new ways to increase productivity.

While some roles will evolve slightly, some he opined, will be changed drastically. Indeed, digital technologies will bring a great deal of convenience for everyone. However, Wan Ahmad Kamal believes that human touch and empathy are irreplaceable and will still have an active role to play in the future.

In Europe, it is becoming more common for Relationship Managers to have video banking as their main channel of contact with their customers. He believes that this form of converged solution is the perfect combination of convenience and human element in banking.

The increasing investment on Cybersecurity

5 key trends that have emerged in malaysia's bank

A recent study by Frost & Sullivan indicated that the potential economic loss in Malaysia due to cyber-security incidents can reach up to 4% of Malaysia’s Gross Domestic Product (GDP).

This situation is made worse by the fact that due to shortage of cyber-security professionals in Malaysia, banks may soon find that it will become increasingly difficult and expensive to fully manage cybersecurity in-house.

Nizam believes that besides training and up-skilling their employees, the option of combining their in-house professional security practices with a managed services provider will become more appealing to banks. In keeping with this view, he added that TM ONE is continuously enhancing its capabilities on cybersecurity services. Existing services include managed on-premise cybersecurity services, cloud security services and cybersecurity professional services such as security posture assessment (SPA).

As a trusted digital infrastructure provider, Nizam is confident that TM ONE is able to provide network cyber security protection with services like Managed Network Security and Managed Application Security equipped with Advanced Threat Protection capabilities. All these services will be managed by TM ONE through its Cyber Security Operations Centre (SOC).

Data Residency Challenges Will Be a Thing of the Past

5 key trends that have emerged in malaysia's bank

When dealing with personal data, Malaysian companies, including banks, are subject to the Personal Data Protection Act (PDPA). The PDPA states that personal data cannot be processed outside of Malaysia.

While this law serves to protect Malaysian consumers, it also greatly limits a bank’s ability to choose its cloud computing provider.

Nizam said this is precisely why TM ONE has proactively invested heavily in its Tier III Twin Core Data Centre. The Iskandar Puteri Data Centre (IPDC), has connectivity to four (4) cable landing stations in Malaysia as well as to TM’s Point of Presence (PoP) in Singapore.

With virtual hybrid cloud facilities like IPDC built in the country, he believes that data residency rules will no longer be a hindrance to achieving greater agility, scalability, efficiency and flexibility.

Collaboration is the Future

5 key trends that have emerged in malaysia's bank

Banks in Malaysia are increasingly warming up to the idea of collaborating with both local and international fintech companies. Wan Ahmad Kamal said, through observations with much of his conversations with major banks, almost all banks have varying degrees of initiatives to engage the fintech community.

He commented that while banks are eager to innovate, his customers often share with him their struggles with being encumbered by legacy systems and processes.

He also shared that in recognising the need for fintech and banks to work together, TM ONE is actively engaging fintech companies to look at potentially building customised innovative solutions together in efforts to strengthen their offerings to the banks.

But Wait, What About Blockchain?

Nizam was quick to point out that it would be difficult to have a conversation about the outlook of the banking space without bringing up the word blockchain.

While he recognises the technology’s potential to revolutionise many aspects of banking that enable reduced time of transaction, operational cost in banking operations, banks should definitely look into it. He feels the outlook for blockchain to move beyond pilot projects in banking is geared more towards medium to long term.

With the main objective of deploying internal valuable resources on strategic projects to create higher value to the business and satisfy the needs of new digital lifestyle consumers with an advanced digital banking services, Nizam believes that local banks can now rely on trusted partners with complete suite of digital services offerings like TM ONE to provide “non-core” IT business systems.

Moving Forward

What should banks anticipate for 2019? With the speed of things nowadays, it’s difficult to pinpoint exactly what the trends will be seeing as how none of have a crystal ball readily available. However taking a stab at it is always a worthwhile endeavour compared to staying passive.

TM ONE tells Fintech News Malaysia that they will be planning a webinar next year outlining some key trends they should observe

Sources:
https://fintechnews.my/19393/banking/banking-trends-malaysia/

Our Solutions

Explore our comprehensive range of solutions, designed to cater to business processes across various industries. All to help you run your business simpler, better and faster.

Bpo B

Business Process Outsourcing Services

Transform business practices. Improve customer experience.

Cloud B

Cloud Services

The efficient way to see business results, faster

Security B

Security Services

Business digitisation begins with the best security

Data Centre B

Data Centre Services

Ease business operations with the intelligent data centre.

Network B

Network Services

Vast connectivity, that’s a given

Collaboration B

Collaboration Services

Making powerful connections

Smart Services B

Smart Services

For a smarter way of living

Privacy Notice

Dear TM ONE Customers,

Thank you for your continuous support. As you are aware, Personal Data Protection Act 2010 (PDPA) that was passed in 2010 came into force on 15 November 2013. In our effort to ensure compliance to the said Act, we wish to draw your attention to TM ONE’S Privacy Notice as follows:

What Personal Information Do We Collect?

If you choose to transact with TM ONE i.e. for subscription of any products and / or services or use of TM ONE’S Portal, you will be asked to provide your personal information such as and may not be limited to name, identification card number, mailing address, phone number(s), email address(es), contact preferences. Where you intend to use TM ONE’S Portal for purposes of making transactions involving online payments, your credit card information may also be collected for the purpose of processing your payments.

You will also be required to explicitly provide your consent to the provision of your personal information aforementioned in the form and manner as indicated in the registration process, failing which you will not be able to subscribe for the products and / or services or register for the use of our Portal.

When you transact with TM ONE, we may collect or receive and store certain personal non-identifiable information. Such information is collected passively using various technologies and for now cannot be used to specifically identify you. This information may include:-

The above is collectively known as “Non-Personal Information”. If we do combine Non-Personal Information with Personal Data, the combined information will be treated as Personal Data for as long as it remains combined.

If you do not wish for your Personal Data to be collected via cookies, you may deactivate cookies by adjusting your internet browser settings to disable, block or deactivate cookies, by deleting your browsing history and clearing the cache from your internet browser.

How We Use Your Personal Information?

Your personal information will be used or processed for the following purposes:-

By submitting your information to TM ONE, you hereby consent and authorize TM ONE to process and verify any information about you from any third party, especially credit bureau or credit reference agencies, which TM ONE may require in connection with your application for any of TM ONE’s products and/or services and/or review of the existing account with TM ONE. Such consent and authorization will extend to any information obtained from any of the account(s) presently maintained for you, any new application for any form of services rendered or products provided by TM ONE, such historical financial or credit records, data or information whether or not provided personally or by any other sources relating to you which was collected, received, captured, compiled, secured and/or obtained by TM ONE through or by whatever means or methods or forms.

Disclosure of Your Personal Information

If you choose to register and transact with TM ONE, your personal information may be shared where necessary and only on a need to know basis with other TM ONE subsidiary or agencies so as to serve you in the most efficient and effective manner. An example might be in terms of resolving or addressing complaints that require escalation to other TM ONE Subsidiary or agencies. TM ONE may disclose your personal information to the following parties for the purposes stated above:-

Your personal information will not be disclosed to any unauthorized third party.

Your personal information may be disclosed due to reasons of law, legal process, litigation, and/or requests from public and governmental authorities and any disclosure will be to such public and governmental authorities only. We may also disclose information about you if we determine that disclosure is necessary or appropriate for purposes of national security, law enforcement, or other issues of public importance.

If you would like to request access or correction of your personal information or where you elect to limit TM ONE’s right to process your personal information, you may contact TM ONE personnel or call at +603 77128888. Any request of access to correct personal information may be subjected to a fee and also to applicable provisions in the PDPA. However, we reserve the right to decline requests which jeopardize the security and privacy of the personal information of others as well as requests which are impractical or not made in good faith. We may review and update this Privacy Notice from time to time to reflect changes in the law, changes in our business practices, procedures and structure, and the community’s changing privacy expectations. The latest version of the Privacy Notice will be made available at www.tmone.com.my

In the event of any conflict between the English and other language versions, the English version shall prevail.

Terms & Conditions (TM ONE Website)
TM ONE Website Use and Access Agreement

  1. ACCEPTANCE OF TERMS – GENERAL
    • The use of TM ONE Website is subject to the terms and conditions (“T&C”) provided herein. By accessing and using TM ONE Website you agree to be bound by this T&C and any modifications and amendments, which may be posted by TM ONE on TM ONE Website from time to time.
    • You agree that TM ONE may modify and amend this T&C at any time without notice. Unless explicitly stated otherwise, any new service introduced by TM ONE, shall be subject to this T&C. All such notices are hereby incorporated by reference into the T&C. You are responsible for regularly reviewing TM ONE T&C posted on TM ONE Website. By continuing to use TM ONE Website, you are deemed to have agreed to be bound by any modifications and amendments to this T&C.
    • You can access TM ONE Website home page and browse the Website without disclosing your personal data.

    The service and links of the TM ONE Website may include links to third party websites and are subject to Section 7 herein ;

    • You shall mean any user of TM ONE Website.
    • “TM ONE” shall mean TM ONE Berhad and “TM ONE Group” shall mean any subsidiary of TM ONE Berhad.
    • “TM ONE Service” shall mean the information, communications and technology services and products provided and made available to you by TM ONE Group.
  2. USE AND SECURITY
    • Information on TM ONE Website may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. TM ONE may also make improvements and/or changes to TM ONE Website at any time without notice.
    • TM ONE Website may not be available to all devices which connect to the Internet. You assume all responsibility regarding the end-user equipment and software necessary to access TM ONE Website and assume all risk associated therewith.
    • TM ONE Website may not be available to be accessed from all regions and countries of the world. TM ONE reserves the right, in its sole discretion, to limit or terminate your ability to access TM ONE Website from certain regions or countries, and you assume all risk associated with the accessibility of TM ONE Service, Website from any given region or country of the world.
    • TM ONE Website collects or receives and stores certain personal non-identifiable information. Such information is collected passively using various technologies and for now cannot be used to specifically identify you. This information may include:-
      • device-specific information such as hardware model, operating system version, unique device identifiers, mobile network information, memory, sound card data, Internet Protocol (IP) address;
      • cookies that may uniquely identify your browser;
      • details of how you access and/or use TM ONE Portal or TM corporate website for example your search queries;
      • total number of visitors accessing and/or using TM ONE Portal or TM corporate website;
      • diagnostic and usage data generated by your device;
      • how you and other users use and interact with TM ONE portal or TM corporate website, even if you are not registered at or signed in.
      • details whether you open, read, or delete messages sent via targeted marketing which includes web beacons, cookies or similar technologies.
      The above is collectively known as “Non-Personal Information”. If we do combine Non-Personal Information with Personal Data, the combined information will be treated as Personal Data for as long as it remains combined.

      If you do not wish for your Personal Data to be collected via cookies, you may deactivate cookies by adjusting your internet browser settings to disable, block or deactivate cookies, by deleting your browsing history and clearing the cache from your internet browser.
    • TM ONE reserves the right to limit or prohibit your entry into its Website in its sole discretion and shall not be liable for such limitation or prohibition.
  3. YOUR CONDUCT
    • You agree to use TM ONE Website only for lawful purposes and in accordance with this T&C.
    • You agree to notify TM ONE immediately of any unauthorised use or any other breach of security at the end of each session. TM ONE cannot and will not be liable for any loss or damage arising from your failure to comply with this provision.
    • You agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your communication through TM ONE Service. Recognising the global nature of the Internet, you agree to comply with all local rules regarding online conduct. Specifically, you agree to comply with all applicable laws regarding on-line communication in the country in which you reside.
    • You may not use TM ONE Website in any manner that could damage, disable, overburden, or impair the TM ONE Website (or the network(s) connected to TM ONE Service) or interfere with any other party’s use and enjoyment of TM ONE Service. You may not attempt to gain unauthorised access to the TM ONE Website, computer systems or networks connected to TM ONE Website, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through TM ONE Website.
  4. TERMINATION/ACCESS RESTRICTION
    • Without limiting anything herein contained, TM ONE reserves the right to terminate TM ONE Website at any time without notice and for any reason.
    • In addition to any termination rights TM ONE may have under this T&C, TM ONE may terminate your access to TM ONE Website without notice and in its own discretion in the occurrence of the following:
      • You materially violate any notice posted from time to time on the TM ONE Website, any applicable law, rule or regulation relating to the use of the TM ONE Service; or
      • Any law, regulation, or governmental action renders all or any portion of the TM ONE Website (or your use of the TM ONE Service) unlawful or impracticable; or
      • Your use of TM ONE Website impairs or threatens to impair the integrity or functionality of TM ONE network in any manner; or
      • If TM ONE believes that you have violated or acted inconsistently with the letter or spirit of this T&C.
    • You agree that TM ONE shall not be liable to you or any third-party for any termination of your access to the TM ONE Website.
  5. DISCLAIMER & LIMITATION OF LIABILITY
    • TM ONE makes no warranty that TM ONE Website will meet your requirement or that TM ONE Website will be secure, timely, uninterrupted or error free, or that any data, content, information, software or other material accessible on or through TM ONE Website are true, accurate, or are free of viruses or other harmful components. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to TM ONE Website for the reconstruction of any lost data. All use of TM ONE Website is at your own risk and you are solely responsible for all damages resulting there from.
    • TM ONE Website is not intended for “mission critical” circumstances and is provided on an “as is,” “where is” and “as available” basis, without warranties of any kind, express or implied, including, but not limited to warranties of title, quiet enjoyment, noninfringement or implied warranties of merchantability or fitness for a particular purpose.
    • To the maximum extent permitted by applicable law, TM ONE disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title and noninfringement with respect to TM ONE Website and transactions performed through the service or on the Internet generally. TM ONE makes no representations or warranties as to the quality of the call or any connection to or any transmission over the Internet.
    • To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall TM ONE be liable for any direct, indirect, incidental, special or consequential damages, damages for loss of profits (even if TM ONE has been advised of the possibility of such damages or even if such damage is foreseeable), that result from the use of or the inability to use TM ONE Website any changes to TM ONE Website and unauthorised access to or alteration of your transmissions or data, any communication, transmission, material or data sent or received or not sent or received, or any transactions entered into through TM ONE Website or arising in connection with the fraudulent or unlawful acts of any third party.
    • You specifically agree that TM ONE is not responsible or liable for any threatening, defamatory, obscene, offensive or illegal content or conduct of any other party or any infringement of another’s rights, including intellectual property rights.
    • If you are dissatisfied with TM ONE Website, the materials available on or through the TM ONE Service, Website or with the provisions of this T&C, you agree that your sole and exclusive remedy is to discontinue using TM ONE Website or any of TM ONE other products and services.
    • TM ONE will take reasonable measures to maintain the privacy and security of all private information provided by you to TM ONE Website, but third parties (such as hackers) may breach or attempt to breach TM ONE security measures or may gain unauthorised access to TM ONE database or other equipment containing your information. You agree that TM ONE shall not be liable for damages of any sort, whether arising under contract, tort, or otherwise, with respect to any breach of security of TM ONE Website or any other company equipment or user information.
  6. INDEMNITY
    • You agree to indemnify, defend and hold TM ONE, its officers, directors, employees, agents, shareholders, licensors, suppliers and any third party information providers to TM ONE Service and Website harmless from and against all losses, expenses, damages and costs, including attorneys’ fees, resulting from any violation by you of this T&C or asserted by any third party due to or arising out of your use of or conduct on TM ONE Website.
  7. LINKS TO THIRD PARTY SITES
    • TM ONE Website may contain links to third party Web sites (“Linked Websites”) and include advertisements. You agree that Linked Websites and advertisements are necessary for TM ONE to provide TM ONE Service. Such links and advertisements are provided to you only as a convenience. TM ONE shall not be responsible if the Linked Website is not working appropriately. TM ONE has no control over such websites and resources and shall not be responsible for the contents of any Linked Website or advertisement, including without limitation any link contained in a Linked Website and does not endorse any content, advertising, products, or other materials on or available from such websites or resources. You are responsible for viewing and abiding by the privacy statements and terms of use posted at the Linked Websites, and for taking precaution to ensure that whatever you select for your use is free of viruses, worms, Trojan horses and other items of a destructive nature.
    • Any dealings with third parties (including advertisers) over the Linked Websites or participation in promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the advertiser, merchant or other third party. You agree that TM ONE shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such website or resource. The purchase of any product or service from a merchant from a Linked Website is a transaction solely between you and that merchant, and any question or dispute you may have regarding any such product or service should be addressed directly to the responsible merchant. TM ONE has no responsibility or liability for any merchant or your relationship with such merchant.
  8. DISCLOSURE AND CONFIDENTIALITY
    • TM ONE reserves the right to disclose any personal information about you or your use of the TM ONE Service and without your prior permission if TM ONE in good faith, believes that such action is necessary to:
      • (1) conform to legal requirements or comply with legal process;
      • (2) protect and defend the rights or property of TM ONE or its holding or affiliated company;
      • (3) enforce this T&C ; or
      • (4) act to protect the interests of its members or others.
    • Any non-personal information or material sent to TM ONE by you will generally NOT be treated as confidential.
  9. PROPRIETORY RIGHTS COPYRIGHT
    • TM ONE Website, all images, text, graphics, logos, sound, programs and any other material (“Content”) found on TM ONE Website are protected by trademark, copyright, or other intellectual property laws and international treaties. Any commercial use of TM ONE Website and Content found on TM ONE Website is strictly prohibited, without TM ONE express and prior written consent. Any reproduction or redistribution of TM ONE Service, and Content found on TM ONE Website, not in accordance with the T&C herein is expressly prohibited by law, and may result in severe civil and criminal penalties.
    • Elements of TM ONE Website, its design and layout are protected by trade dress and other laws and may not be copied or imitated in whole or in part.
    • No logo, graphic, sound or image from this Website may be copied or retransmitted unless expressly permitted by TM ONE.
  10. TRADEMARKS AND THIRD PARTY MATERIALS
    • TM ONE reserves all rights in its corporate names, service marks, logos, trade names, trademarks, websites and domain names (collectively “Marks”) and nothing in this T&C grants you the license to use such Marks. Additionally, other marks which appear on this site may be marks of third parties that are not affiliated with TM ONE. TM ONE and the TM ONE Group do not control or endorse the content of third party websites.
  11. GENERAL
    • This T&C are governed by the laws of Malaysia, without reference to conflict of laws principles. Any dispute between you and TM ONE regarding this T&C will be subject to the exclusive jurisdiction of the courts located in Malaysia and you expressly waive all defences to jurisdiction. You agree that TM ONE Website shall, for the purpose of determining jurisdiction and applicable law, be deemed to have originated and been provided by TM ONE in and from Malaysia.
    • This T&C contain the entire understanding between the parties hereto with respect to TM ONE Website, and supersedes all previous oral or written agreements or understandings between you and TM ONE, and no advice or information, whether oral or written, obtained by you from this Website (whether before or after the date you accept this T&C) shall create any obligation or warranty on the part of TM ONE not expressly stated herein. You may also be subject to additional terms and conditions that may apply when you use any services offered by TM ONE Group, third-party content or third-party software. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this T&C.
    • TM ONE performance of this T&C is subject to existing laws and legal process, and nothing contained in this T&C is in derogation of TM ONE right and obligation to comply with governmental, court and law enforcement requests or requirements relating to your use of TM ONE Website or information provided to or gathered by TM ONE with respect to such use.
    • If any provision of this T&C is held invalid, the remainder of this T&C will continue in full force and effect, and if any provision(s) of the T&C is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect. This T&C shall not be construed against any party as the principal draftsperson hereof. A printed version of this T&C and of any notice given in electronic form shall be admissible in judicial or administrative proceedings.
    • TM ONE failure to insist upon or enforce strict performance of any provision of this T&C shall not be construed as a waiver of any provision or right unless acknowledged and agreed to by TM ONE in writing.
    • Notices to you shall not be modified, except by an express modification by TM ONE as described herein and may be made via either email or regular mail or by displaying notices or links to notices to you generally on TM ONE Service.
    • TM ONE reserves the right to amend any of the provisions of this T&C from time to time. Amendments will be effective immediately upon notification on TM ONE Website. Your continued use of TM ONE Website and participation of, TM ONE Service will represent an agreement by you to be bound by this T&C as amended.
    • You may not assert any claim against TM ONE in connection with TM ONE Website unless you have given TM ONE written notice of the claim within fourteen (14) days after you knew or should have known of the facts giving rise to such claim. You agree that any cause of action arising out of or related to TM ONE Website must commence within one (1) year after the cause of action arose; otherwise, such cause of action is permanently barred.
    • TM ONE may assign its rights and duties under this T&C to any party at any time without notice to you and this T&C shall be binding upon and inure to the benefit of each party’s respective permitted successors and assignees.

Should you have any questions concerning this T&C, or if you desire to contact TM ONE for any reason, please send an e-mail to info@tmone.com.my