PETRONAS Dagangan Berhad Collaborates with TM ONE to Ramp Up Digitalisation Efforts
18 Apr 2019
PETRONAS DAGANGAN BERHAD COLLABORATES WITH TM ONE TO RAMP UP
DIGITALISATION EFFORTS FOR AN ENHANCED CUSTOMER EXPERIENCE
18 April 2019, Kuala Lumpur - PETRONAS Dagangan Berhad (PDB) today announced that it is collaborating with Telekom Malaysia Berhad (TM) to upgrade over 1,000 PETRONAS stations nationwide with next-generation network infrastructure. The upgrade will be carried out by TM through its enterprise and public sector business solutions arm, TM ONE.
At an event to exchange the collaboration documents to formalise the partnership, PDB was represented by its Managing Director and Chief Executive Officer, Dato’ Sri Syed Zainal Abidin while TM ONE was represented by its Executive Vice President, Ir. Ts Azizi A. Hadi. Also present at the event was Imri Mokhtar, Acting Group Chief Executive Officer, TM.
During the ceremony, Dato’ Sri Syed Zainal said, “We are excited to embark on a new chapter of our digital transformation journey for our Retail business. The nationwide upgrade is necessary as the new technology will give PDB the capacity and support to introduce more digital-based innovations for our customers, such as the Setel app.”
The Setel mobile application is South East Asia’s first e-payment app of its kind which allows users to purchase fuel directly from the comfort of their vehicles. With the network upgrade, PDB’s network of stations will be able to implement more digital-based functions that will change the way customers interact within the stations. Other possible enhancements at the stations include self-service kiosks, gamification, enhanced payment systems, integrated mobile services and unique personalised offerings.
Dato’ Sri Syed Zainal added, “Indeed, with a higher performance, speedier and reliable network, the possibilities are limitless. Our ultimate aim is to make the retail experience at our stations seamless and frictionless for our customers.”
The partnership also sees PDB extending its SMARTPay services to TM staff, which would allow cashless payments and increased operational efficiencies while providing significant savings on the annual fuel costs for TM.
Commenting on the collaboration, Imri said, “We are indeed privileged and honoured to be entrusted by PDB to enable their exciting digital transformation journey nationwide. Leveraging on TM ONE’s comprehensive digital solutions enabled by high performance connectivity and digital infrastructure, we will be able to fulfil the dynamic sophisticated needs of the oil and gas industry in today’s hyper-connected environment.”
“As an enabler of Malaysia’s Digital Nation aspirations, TM through TM ONE is committed to play our strategic role in building a more digital business and government through Digital Solutions and Connectivity. With this collaboration, both companies will be continuously exploring opportunities towards creating better services for our customers, increasing efficiency and sees both parties leveraging on each other’s strengths to create value and growth particularly in oil and gas industry and Malaysia’s economy,” he added.
The collaboration follows the signing of a Memorandum of Understanding (MoU) between Petroliam Nasional Berhad (PETRONAS) and TM in April 2018, where both companies have committed to increase their respective operational excellence and enhance customer experience, leveraging on each other’s strengths and shared values.
ABOUT PETRONAS DAGANGAN BERHAD
PETRONAS Dagangan Berhad is the principal domestic marketing arm of Petroliam Nasional Berhad (PETRONAS), the national oil company, which holds 69.86% of its equity. Incorporated in Malaysia under the Companies Act 1965 on 5 August 1982 and listed on the Main Board of Bursa Malaysia on 8 March 1994, PDB has since established itself as Malaysia’s leading retailer and marketer of downstream oil and gas products.
The Company markets a wide range of high quality petroleum products including motor gasoline, aviation fuel, kerosene, diesel, fuel oil, bunker fuel, lubricants, liquefied petroleum gas (LPG) and bitumen in Malaysia.
Telekom Malaysia Berhad (TM), Malaysia’s Convergence Champion and No. 1 Converged Communications Services Provider, offers a comprehensive suite of communication services and solutions in fixed (telephony and broadband), mobility, content, WiFi, ICT, Cloud and smart services. As a market leader, TM is driven by stakeholder value creation in a highly competitive environment. The Group places emphasis on delivering an enhanced customer experience via continuous customer service quality improvements and innovations, whilst focusing on increased operational efficiency and productivity.
For further information on TM, visit www.tm.com.my.
ABOUT TM ONE
TM ONE is the business-to-business arm fronting the enterprise and public sectors for Telekom Malaysia Berhad (TM). It is the digital enabler for a secured Hyperconnected Ecosystem, empowering enterprises and the public sector to realise the full potential of their digital opportunities. The Hyperconnected Ecosystem for today’s businesses and beyond are #madepossible with TM ONE’s comprehensive digital solutions enabled by high-performance connectivity and digital infrastructure.
As part of an integrated telco and an enabler of the Digital Nation for all Malaysians, consumers and businesses alike, TM ONE is well positioned to enable the ecosystem for digital society, digital business and digital government. Leveraging on its complete digital solutions offerings across Software-defined networking and network function virtualisation (SDN-NFV), Hybrid Cloud, Cybersecurity and Smart Services, bundled with analytics, TM ONE will fulfil the needs of businesses and the public sector in embracing digital convergence as the next frontier of advanced innovation. This is in line with TM’s vision of “Life and Business Made Easier for a Better Malaysia”.
For further information on TM ONE and its solution offerings, visit www.tmone.com.my.