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TM Steps up Role in Accelerating MyDIGITAL – Malaysia’s Digital Economy Blueprint

February 22, 2021
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Today, TM has established itself as a leading end-to-end cloud and data centre service provider that provides data residency, locality and sovereignty in Malaysia – serving both, our public sector and enterprise customers.

Prime Minister Tan Sri Muhyiddin Yassin today launched MyDIGITAL — the Malaysia Digital Economy Blueprint aimed to accelerate the country’s transformation into a technologically-advanced economy by 2030.

Commenting on the launch of this milestone blueprint, Imri Mokhtar, Managing Director and Group Chief Executive Officer, TM said:

“We would like to congratulate the Government on the comprehensive MyDIGITAL – the Malaysia Digital Economy Blueprint to accelerate the nation’s digital enablers towards a technologically-advanced economy by 2030. It is a holistic approach encompassing digital connectivity (fibre and 5G), digital infrastructure (cloud and cybersecurity) as well as digital skillsets and talents, towards making life and business easier for Malaysians as a connected nation. TM is ready and excited to play a significant part in this accelerated journey.

We would especially like to thank the Government for being the only home-based cloud operator awarded the Cloud Service Provider (CSP) to serve our public sector together with the appointed Managed Service Provider (MSP), as announced by our Prime Minister today.

Today, TM has established itself as a leading end-to-end cloud and data centre service provider that provides data residency, locality and sovereignty in Malaysia – serving both, our public sector and enterprise customers.

In closing, we reiterate TM’s support of MyDIGITAL – Malaysia Digital Economy Blueprint and other Government’s digital and stimulus plans, towards accelerating the socio-economic recovery at this most critical time. We believe, such public and private collaboration will propel our country today and tomorrow, towards a full-fledged Digital Malaysia by 2030 – a more digital society, digital business and digital Government.”

TM is committed to accelerating connectivity reach for the Nation via JENDELA

TM supports JENDELA and is an active and major contributor in the nationwide fiberisation effort to greatly improve broadband coverage and quality. The expansion of the fibre network is not limited to home and business premises, but also enables fiberisation of mobile towers to improve the current 4G service quality and next, to expedite 5G roll-out. The current 570,000 km of fibre length across Malaysia is expected to grow rapidly over the next years, in tandem with the JENDELA implementation.

TM continues to strengthen Malaysia’s global connectivity and partnership ecosystem with international telcos, content partners and hysperscalers

TM’s ever growing global network of more than 20 submarine cable systems spanning 190,000km is ready to support the global connectivity demand of MyDIGITAL. TM enables end-users to access and enjoy a seamless connectivity experience in support of a more digital lifestyle and workstyle, through our strong relationships with global telco and content partners, including hyperscalers.

TM’s support for the 5G Special Purpose Vehicle (SPV)

We laud the bold approach and formation of the 5G SPV that will allow us more focus in rapidly bringing next generation services to our multi-segment customers served by our customer units, unifi and TM One. TM will be able to accelerate its convergence offerings to our growing 2.7 million home customers and 400,000 SMEs including micro businesses. For our growing 11,000 enterprise and public sector customers, bringing next generation and Internet of Things (IOT) solutions to industry verticals like healthcare, education, oil & gas, financial institutions, to name a few. TM is also primed to support the 5G SPV with its 570,000km fibre network nationwide to enable fast and cost effective rollout of the 5G infrastructure.

Enabling the digital transformation journey of enterprises and public sector with TM’s comprehensive suite of smart solutions covering connectivity, cloud, data centres and cybersecurity

TM would like to thank the Government for being the only home-based cloud operator awarded the Cloud Service Provider (CSP) as announced by the Prime Minister today. TM has established itself as a leading end-to-end cloud and data centre service provider that provides data residency, locality and sovereignty in Malaysia – serving both, our public sector and enterprise customers. TM currently has seven (7) data centres with four (4) of them rated as Tier III that provide world class Cloud services, Artificial Intelligence (AI) and advanced cybersecurity.

Malaysia’s digital connectivity and infrastructure needs to be secured and protected

As TM continues to support the national digital connectivity (fixed and mobile), as well as the digital infrastructure (cloud, data centre), these strategic assets need to be secured and protected. Via our enterprise and public sector arm, TM One, we offer our CYDEC solution to help Malaysian enterprises and public sector institutions build digital trust and cybersecurity resilience, by managing five key areas of risk – cybersecurity, compliance, privacy, ethics and social responsibility. These managed security services ensure access to real-time, continuous, predictive cybersecurity, quickly and without complexity, for added assurance.

UMW and TM One Collaboration for Hybrid Cloud Solutions to Spearhead UMW’S Digitisation Journey

September 08, 2022
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With the collaboration, we hope to support and contribute to UMW’s digital and automation journey through our innovative solutions, such as TM One’s Smart Manufacturing and big data solutions, as well as offering fiberisation and 5G connectivity at UMW’s High Value Manufacturing Park – future-proofing this leading organisation in the digital economy and taking UMW’s digital transformation to new heights.

KUALA LUMPUR, 6 September 2022 – UMW IT Services Sdn. Bhd, a wholly owned subsidiary of the UMW Group, today signed an agreement with TM One, the enterprise and public sector arm of Telekom Malaysia Berhad (“TM”), to establish a collaboration on hybrid cloud.

The agreement signifies the next stage in UMW’s digital and transformation roadmap to consolidate and improve its current data centre architecture. It will also complement the modernisation process of the Group’s various applications and supports its relentless efforts to optimise technology and operations across its Strategic Business Units.

The signatories of the agreement were Shahril Ariffin, Group Chief Transformation & Technology Officer, UMW Corporation Sdn. Bhd. and Shazurawati Abd Karim, Executive Vice President, TM One. Witnessing the signing ceremony held at the TM Convention Centre were Dato’ Ahmad Fuaad Kenali, President & Group Chief Executive Officer, UMW Holdings Berhad and Imri Mokhtar, Group Chief Executive Officer, TM.

Dato’ Ahmad Fuaad Kenali remarked, “As the UMW Group progresses its transformation journey, it is pivotal that its information technology infrastructure and services are also upgraded to support the diverse needs of our businesses. We are confident that this collaboration with TM One will lead to the optimisation of our data centre and our efficiency in managing data, improve scalability as well as offer better cost management. In addition, hybrid cloud offers the UMW Group better flexibility, reliability, agility and improved data security to support the growth of our businesses.”

Imri Mokhtar said, “We are pleased to work with UMW once again in enabling the next stage of their digital transformation through TM’s hybrid cloud solutions. As business partners for over 30 years, today’s ceremony strengthens the importance of enterprise digitisation for Malaysian businesses which will lead to the industry and nation’s growth.

With the collaboration, we hope to support and contribute to UMW’s digital and automation journey through our innovative solutions, such as TM One’s Smart Manufacturing and big data solutions, as well as offering fiberisation and 5G connectivity at UMW’s High Value Manufacturing Park – future-proofing this leading organisation in the digital economy and taking UMW’s digital transformation to new heights.”

Innovating Malaysia’s Healthcare Through 5G and Digital Solutions

July 20, 2022
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TM One’s 5G and digital infrastructure reflects its commitment to enable smart hospitals and remote care capabilities.

TM One, the enterprise and public sector business solutions arm of Telekom Malaysia Berhad (TM) recently previewed the innovative future of Malaysia’s healthcare sector, powered by 5G technology and digital solutions.

Collaborating with Siemens Healthineers Malaysia, TM One shared its vision at the inaugural 5G in Healthcare Symposium, organised by the Association of Private Hospitals Malaysia (APHM), where they showcased next-level innovations for the healthcare system, made possible by 5G connectivity.

This gathering of healthcare providers highlighted the multiple benefits gained from digital transformation in the sector, including enhanced patient care and operational efficiencies, among others. The digitalisation of this essential sector has also proven to be particularly timely and effective in delivering health care during and post pandemic.

Shazurawati Abd Karim, Executive Vice President of TM One explained the significance of 5G to Malaysian healthcare, stating that: “5G will positively impact the Internet of Medical Things (IoMT), and enable life-saving medical innovations that reflect the needs of a post pandemic society. This includes remote medical learning and remote patient monitoring, among others. Together with our partners, which includes global technology companies as well as leading local companies, we are primed and ready to help Malaysia’s private hospitals co-create solutions that will save lives and bring value to their stakeholders.”

“Aside from real-time speed and breakthrough connectivity, today’s digital healthcare ecosystems depend on robust and secure infrastructure essentials. Collecting and sharing of digital patient records and hospital data requires world-class data security to mitigate cyber threats and to comply with stringent regulatory requirements. TM One’s services can be integrated with private 5G networks and offers enhanced data protection and encryption to safeguard both patients and hospitals. This will encourage patients towards adopting digital healthcare services, potentially enabling them to seek treatment earlier and save lives,” she said.

Amongst the technologies demonstrated was VRAR (virtual reality/augmented reality) using a Microsoft HoloLens device, which utilises mixed-reality experiences with 3D data processing, analytics, visualisation, and simulation applications. This technology aims to humanise the diagnosis and treatment identification process and will improve the productivity of healthcare personnel by accelerating their time-to-diagnosis, surgical accuracy and reduce time-to-care which will result in improving overall patient experience.

TM One also showcased a virtual medical consultation solution powered by REMEDi, a digital healthcare technology developer. Through high-speed, low-latency 5G, the solution will provide enhanced video images and sound quality for safer diagnosis of patients and effective troubleshooting. In addition, this solution can be conveniently deployed anywhere, matching the current shift towards online examinations and telemedicine.

Speaking about the event, Datuk Dr Kuljit Singh, President of APHM said, “The 5G in Healthcare Symposium was a great platform for our partners, TM One and Siemens Healthineers to demonstrate the future of Malaysia’s private healthcare, providing a guide on how to transform hospitals by leveraging 5G. This sharing was truly valuable to the symposium participants.”

“Having these esteemed digital leaders provided a clearer idea to the industry of how they can transform their institutions. We are both excited by the potential offered by 5G technology and confident of the expert support offered by our partners as the industry continues its digital transformation journey in delivering superior healthcare service to our patients,” he enthused.

Rod Frazer, Managing Director of Siemens Healthineers in Malaysia commented, “The opportunity to aggregate healthcare data and leverage this to support the day-to-day decisions of patients and clinicians is the game changer in healthcare delivery and cost effectiveness. To shape this future, it is vital not only to work on ideas that will change the way we think about the healthcare sector in the long term but also to identify current developments such as 5G connectivity, which has the potential to transform the market. Siemens Healthineers is excited to collaborate on this initiative with APHM and TM One to facilitate such discussions in the country.”

TM One’s suite of robust and secured digital infrastructure solutions enable organisations to harness the power of AI and IR 4.0 to take their transformation forward. TM’s recent partnership with Digital Nasional Berhad (DNB) to provide extensive fibre coverage for DNB’s 5G network emphasises its commitment to provide 5G infrastructure to support the digital aspiration of all Malaysians, including the digitalisation the nation’s private healthcare industry to support the vitality and wellbeing of the rakyat.

For more details about TM One Healthcare solutions, visit www.tmone.com.my/industry/healthcare/

TM One-UC TATI Collaboration to Enhance Terengganu’s Tech Research and Development; Enables Education Equity for Students in the State

July 15, 2022
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TM One’s digital connectivity solutions empowers the teaching and learning experience and for all campus residents
  • The Master Services Agreement (MSA) between TM & UC TATI will enable the digital transformation initiatives of this state government university college
  • TM One’s digital connectivity solutions empowers the teaching and learning experience and for all campus residents

TM One, the enterprise and public sector business solutions arm of Telekom Malaysia (TM), has signed a Master Services Agreement (MSA) with University College Terengganu Advanced Technical Institute (UC TATI) to provide high speed managed data and Internet services at its Teluk Kalong Kemaman Campus and Kuala Terengganu City Campus respectively, for the benefit and use by the students, lecturers and staff.

The partnership, which includes a complete end-to-end package of both Wide Area Network and Local Area Network effectively enables wireless connectivity throughout the campuses, and is part of the Terengganu-based institution’s efforts to enhance its digital research and development field, as well as delighting student experiences post pandemic.

In particular, TM One’s high-speed Internet services will support the Terengganu Big Data Institute (BDIT) located at UC TATI to conduct research and activities related to public data for the university college and the Terengganu State Government.

With this, TM One enables UC TATI to explore new digital technologies such as Cloud-Based Services, Public Data and Disaster Recovery Centres that will enhance student learning as well as potentially serve the local Government and surrounding communities.

General Manager of State Sales for TM One, Jamalullail Mohd said, “This agreement symbolises the strong partnership between TM One and UC TATI to provide next gen connectivity services for more contextual teaching and learning experiences to students. The accelerated adoption of digitisation has impacted the lives of Malaysians everywhere, with access to fast and reliable Internet services becoming a necessity in households, workplaces and learning institutions. This collaboration ensures educational equity and equal access to students from all parts of the country and we are pleased to support UC TATI in their transformation.”

“This collaboration will also be a catalyst for UC TATI in its digital transformation journey and is among the first steps for us to meet the IR 4.0 revolution. In addition to enhancing our research and development efforts into Big Data and other key technologies, this Internet service will enhance the university’s operational efficiency, teaching and learning, and overall student experiences – especially for those who are resident on-campus. Working with TM One enables us to improve our capabilities and the quality of our services in these fields and to bring our institution into the next phase of its growth,” explained Professor Dr. Anuar Bin Ahmad, Rector of UC TATI.

TM One Poised to Offer Comprehensive Data Centre and Data Sovereignty for The Government’s Digital Transformation

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To support the demand for increased cloud and connectivity capabilities, TM One’s data centre could manage the public sector’s transformation As the sole local CSP, TM One will ensure data sovereignty and greater trust, privacy and security in the migration and storage of Government and citizen data
  • To support the demand for increased cloud and connectivity capabilities, TM One’s data centre could manage the public sector’s transformation
  • As the sole local CSP, TM One will ensure data sovereignty and greater trust, privacy and security in the migration and storage of Government and citizen data

With the Malaysian Government’s Cloud Framework Agreement (CFA) formalised, the appointed Cloud Service Providers (CSPs) and Managed Service Providers (MSPs) must now demonstrate their strategic offerings to potential clients.

Anticipating the extended capabilities needed to implement the Government’s strategic shift to cloud, TM One, the enterprise and public sector business arm of Telekom Malaysia Group (TM), continues to expand its data centre portfolio. Furthermore, as the sole local CSP, TM One’s established in-country data centres, infrastructure and services ensure that all operations and transactions are independent of foreign regulations or third-party policies and requirements – which imparts greater agility and trust in the migration and supervision of Government and citizen data.

Imri Mokhtar, Group Chief Executive Officer of TM said, “As Malaysia’s leader in end-to-end cloud and data centre services, we are committed to strengthening our digital offerings to meet the Government’s MyGovCloud requirements. Investing into the growth of our data centres will enable us to manage the volumes of public data throughout and after the migration process. Our locally-based infrastructure and cloud services also enable us to support the unique needs of the Malaysian Government, especially on data sovereignty.”

Imri Mokhtar, Group Chief Executive Officer of TM said, “As Malaysia’s leader in end-to-end cloud and data centre services, we are committed to strengthening our digital offerings to meet the Government’s MyGovCloud requirements. Investing into the growth of our data centres will enable us to manage the volumes of public data throughout and after the migration process. Our locally-based infrastructure and cloud services also enable us to support the unique needs of the Malaysian Government, especially on data sovereignty.”

With several carrier-neutral data centre facilities in Malaysia and one in Hong Kong that operate as multi-cloud providers for various hyperscalers, TM One is on course to launch its tenth centre, which will be a Tier III/Rated 3 Data Centre, anticipated to be unveiled in Q3 2022. With no less than 3MW of power and the ability to accommodate 700 equipment racks, this data centre will aim to improve power efficiency through its cooling system design which runs on modular air-cooled chillers. Across the board, TM One continues to strive towards achieving lower Power Usage Effectiveness (PUE) while meeting the SLA of the customers.

Similar to TM’s other globally certified hyperscale data centres in the Klang Valley, Iskandar Puteri and Brickfields, this new centre will also conform to security standards and certifications including ISO27001, PCI DSS, DCRA and TVRA which will safeguard the Government’s data and assets.

Shazurawati Abd Karim, Executive Vice President of TM One said, “This latest edition to TM One’s data centres will include enhanced data security capabilities through TM One’s Cyber Defence Centre (CYDEC), addressing the Government’s potential risk areas including cybersecurity, compliance, privacy, ethics and social responsibility. To facilitate the transformative journey of individual Government agencies, TM One’s Professional Services team, along with our partner MSP, Cloud Connect, will work closely with these agencies on Cloud Design Planning, Migration Services, and Workload Optimisation Services, customising the solutions and experiences to the unique needs of each agency.”

Cloud Connect, a local cloud broker and software engineering company will partner with TM One as its dedicated MSP. Having worked with service providers, enterprises, small-and-medium businesses, as well as Government agencies for a decade, Cloud Connect has a proven track record of implementing multiple enterprise integration projects, bringing together the right people, processes, and technological capabilities. This makes Cloud Connect the perfect fit to deliver TM One’s end-to-end cloud infrastructure and services to Government institutions in their transformation journey.

Also addressing the importance of data residency, locality and sovereignty in the MyGovCloud endeavour, Shazurawati explains, “Our hyperscaled and intelligent cloud solutions and data centre facilities are governed by the laws of Malaysia, which guarantees data sovereignty and privacy for the Malaysian Government and its citizens. This removes the need and risk of foreign laws and policy intervention or inclusion, ensuring data privacy and security, while enabling greater flexibility and agility in Government services.

“With our deep understanding of the Malaysian landscape and a full suite of established services and infrastructure, we are confident that our infrastructure, solutions, and partnership with Cloud Connect will enable the Government to reach their next advantage, today and tomorrow,” she concluded.

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