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TM Supports Pakej Rangsangan Ekonomi Prihatin Rakyat 2020 to Ensure Customers Staying at Home Stay Connected and Supported

March 28, 2020
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We are committed to ensure that our network is always-on and available to customers, so they can stay connected, entertained, productive, informed and continue to be served during the MCO.

Telekom Malaysia Berhad (TM) reiterates its support of the Government’s inclusive economic stimulus package – Pakej Rangsangan Ekonomi Prihatin Rakyat 2020 announced by the YAB Prime Minister towards cushioning the impact of the COVID-19 pandemic to the economy and to the Rakyat.

Commenting on the announcement, Dato’ Noor Kamarul Anuar Nuruddin, Group Chief Executive Officer, TM said, “TM applauds the Government on the tabling of this holistic, caring and inclusive economic stimulus package to boost the economic well-being of the Rakyat and small businesses that have been severely affected by the COVID-19 coronavirus outbreak. At TM, we truly understand that connectivity is critical during this unprecedented period and as the enabler of Malaysia’s Digital Nation aspiration, we are here to help everyone’s stay at home during this Movement Control Period (MCO) easier. We are committed to ensure that our network is always-on and available to customers, so they can stay connected, entertained, productive, informed and continue to be served during the MCO.”

“As the nation’s telecommunications and digital infrastructure provider, TM has fully supported and will continue to support the industry and the nation’s requirements. We have committed the necessary network investment to support any increased demand and are collaborating with other industry players to ensure the availability of uninterrupted connectivity and adequate bandwidth capacity for all. In the meantime, our dedicated employees continue to work tirelessly around the clock, although within the safety guidelines and restrictions imposed by the Government on COVID-19; to ensure the functioning of our network infrastructure and guarantee the continuity of our services. Our support team is readily available and, as always, customers can reach out to us for enquiries and assistance via our multiple customer service channels. We join the nation in paying tribute to our entire medical and essential services frontliners out there, including our 6,000 contact centre agents, technical teams and engineers, and pray that all Malaysians stay safe, healthy, alert and strong while we weather through this testing time together,” he added.

Referring to the statements issued on 27 March 2020 by Suruhanjaya Komunikasi dan Multimedia Malaysia (MCMC) and the industry players, TM would like to clarify further on the initiatives we have put in place in support of the Pakej Rangsangan Ekonomi Prihatin Rakyat 2020 and the Nation – for customers, employees and for those in need – throughout the MCO and this challenging time.

unifi’s FREE offers to help homes and businesses #sTayhoMe, #stayconnected, #stayentertained and #stayproductive

unifi’s unique proposition is and always has been our existing unlimited home and mobile plans. unifi is now providing greater flexibility in their unifi Mobile data plans, and has recently announced several offers to encourage Malaysians to make full use of their time at home; utilising the available digital tools and unifi suite of services which include phone, wifi@unifi, unifi TV and unifi Mobile. This is to ensure that they stay connected especially with friends and family via voice and video calls, messaging or social media and stay productive while working at home. unifi has also extended all the measures announced till 14 April 2020 following the extension of the MCO.

  • Keeping everyone entertained with FREE channels on unifi TV and unifi PlayTV
    • unifi TV subscribers can also stay entertained with FREE access to all channels on unifi TV (worth RM30 a month), including premium channels and unifi PlayTV; and a 20% discount for all Video-on-Demand (VOD) titles in its HyppFlicks Plus category.
  • unifi Mobile providing FREE data for mobile data sharing with family and friends
    • FREE 999G LTE hotspot pass for unifi Mobile postpaid users, a boost from their existing 10GB LTE hotspot pass (worth RM59 a month, equivalent to an extra unlimited SIM card plan)
    • FREE seven (7)-day unlimited data pass (worth RM80 a month) for unifi Mobile #BEBAS prepaid customers so they will not have to worry about constantly topping-up their credit when they need more data.
  • unifi Biz supporting local SMEs to stay productive with productivity tools, Digital Marketing solutions and special financing support from unifi partners
    • FREE unifi Mobile Biz LTE hotspot pass for unifi SME customers, as per above
    • Staying productive with unifi Biz productivity tools with FREE access to Digital Marketing Solutions (DMS) platform and a 20% discount on tools
    • Special financing support from unifi partner banks for disbursement of up to RM1 million in funds for each company and grant a moratorium on repayments for up to six (6) months. 

*more info on unifi.com.my and myunifi app
** more info on TM Customer Service Operations during MCO: (https://www.tm.com.my/Newsroom/Pages/UPDATES-ON-LATEST-DEVELOPMENTS-OF-ALL-TM-CUSTOMER-SERVICE-OPERATIONS-DURING-THE-EXTENDED-MCO-PERIOD.aspx

TM ONE’s strong support of the Nation’s command centres and essential services for public sector and enterprises to #stayconnected and for customers to #stayserved

  • TM Network teams on standby 24-hours to ensure the Nation stays connected
  • Performed hundreds of upgrades through its scalable solutions to support enterprises and critical public sector operations
  • Supporting the Nation’s command centres for ministries and essential services
    • Set up new Crisis Preparedness and Response Centre (CPRC) for Ministry of Health (MoH) within a day; manned by TM ONE’s call centre agents to assist on enquiries focusing on COVID-19 and MoH related matters.
    • Seamless continuous support for both CPRC and Malaysia Government Call Centre (MyGCC).
    • 24/7 Command Centre supporting Public Sector and Enterprises to run their critical operations from both home and onsite.
  • Special working arrangements for TM contact centre staff, observing MCO guidelines
    • Revision of operation hours for TM Contact Centres nationwide since 26 March 2020 to operate from 7.00 am to 9.00 pm, including TM call centre at 100, Live Chat, Social Media and e-mail.

FREE calls to important hotline and emergency numbers including additional coverage for critical sites for Malaysians to #stayinformed and #stayalert

  • TM is waiving all call charges made to important hotline and emergency numbers, including the MoH’s Crisis Preparedness Response Centre (CPRC), MoH state branches, identified COVID-19 screening and admitting hospitals, and the MCO hotline. This move is made to ensure that Malaysians have free access and are well informed with vital information on COVID-19.

TM WHOLESALE continues to support the industry to ensure seamless and uninterrupted connectivity for Malaysia to #stayconnected

  • TM has a vast and diverse network connectivity worldwide that is sufficient to continuously support the demand of internet bandwidth requirement during the MCO period. Coupled with its strong relationships with international telco partners for upgradable international interconnection, via submarine cable systems’ network worldwide and co-location as well as peering with the world’s technology giants and social networks, TM enables end-users to access and enjoy seamless live video streaming, gaming and other applications provided by multiple content players during their stay at home period.
  • TM will also ensure that the Internet requirement in East Malaysia is well catered for as the capacity of all links connecting the Peninsular to East Malaysia is more than enough to support immediate demands by the industry. With this, our customers in East Malaysia will not be deprived of steady internet connectivity during the period of crisis.
  • TM is also committed to ensure its core network and fiber optic infrastructure are capable to support any sudden increase in bandwidth requirement for the industry, especially from the mobile players, and ensure that their services to the end users are not interrupted. TM has ample backhaul capacity that can be upgraded to cater for the spikes in data usage of the industry and mobile users.

TM Group Nation Building #staysupported Initiatives during MCO towards ensuring no one gets left behind 

  • As co-chair and part of the Government-Linked Companies (GLC) and Government-Linked Investment Companies (GLIC) Disaster Response Network (GDRN), TM contributed RM1 million to the MoH and mobilised its team of volunteers together with GDRM members to distribute the medical supplies as well as 300 boxes of non-medical supplies to seven (7) hospitals.
  • The Company pledged RM2 million of TM Family Care Packages to be distributed nationwide to those in need, working with the TM regional and state offices. RM1 million of this is part of TM’s Zakat contribution. 
  • TM launched an internal fund-raising campaign – Tabung Kebajikan COVID-19 last week and to date, Warga TM has collectively contributed more than RM200,000 and growing; to support the Group’s corporate responsibility effort. The Group has set a minimum target of RM250,000 from this internal fund raising initiative and is confident that it should exceed the target soon.

Proactive measures for Warga TM to #staysafe #stayhealthy and #stayalert in the service of the Nation

  • Special Working Arrangements for TM workforce (Warga TM) nationwide in place since 18 March 2020
    • 6,000 front liners and engineers working 24×7 in multiple shifts
    • Flexible working hours or split working teams for Warga TM with critical functions
    • Work from home utilising digital channels and online productivity tools available for Warga TM with non-critical functions
  • Special allowance for all TM customer service frontliners who have to work during the MCO period
  • Activated TM’s COVID-19 Response Team in charge of implementing the necessary Business Continuity Plan (BCP) measures to ensure the health and safety of employees and partners
  • Frequent alerts and awareness on the COVID-19 pandemic to all TM employees and building tenants
  • Conduct routine and thorough sanitisation of TM office buildings and premises.

In the meantime, please stay tuned to our unifi portal, unifi.com.my and official social media accounts via Facebook at https://www.facebook.com/weareunifi/ and Twitter at https://twitter.com/helpmeunifi for the latest updates and information.

We will continually monitor for developments on the ongoing situation and adapt our services to help customers, whenever needed as the safety of Warga TM and members of the public are of paramount importance to us. Please continue to take precautionary measures such as social distancing and good personal hygiene to lower the risk and spread of the virus.

#sTayhoMe #stayconnected #staysafe #staystrong 

About TM

Telekom Malaysia Berhad (TM), is Malaysia’s leading integrated telco offering a comprehensive suite of communication services and solutions in fixed (telephony and broadband), mobility, content, WiFi, ICT, Cloud and smart services. TM is driven by stakeholder value creation in a highly competitive environment; and places emphasis on delivering an enhanced customer experience via continuous customer service quality improvements and innovations, whilst focusing on increased operational efficiency and productivity.

As the enabler of Malaysia’s Digital Nation/Digital Economy aspiration, TM has been at the forefront of each telecommunication technology evolution of the nation, and will continue to do so. It provides the communications backbone of Malaysia with the widest connectivity and convergence network. TM remains committed to continue to expand its network into a comprehensive digital infrastructure – as its moves beyond connectivity services into new value-added digital services – to serve a more digital lifestyle and society, digital businesses and digital Government – towards making, “Life and Business Easier, for a better Malaysia”.

For further information on TM, visit www.tm.com.my.

TM STRENGTHENS ITS CYBERSECURITY OFFERINGS THROUGH TELEFÓNICA TECH

April 21, 2021
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Ahmad Taufek: “The accelerated business digital transformation comes with its accompanying cybersecurity risk and vulnerabilities. Organisations need to protect and safeguard their business, customer data and brand reputation from cybercriminals."
  • TM ONE furthers enhance its ability to detect and eliminate cyber threats for Enterprise and Public Sector customers thanks to the consultancy service provided by Telefónica’s digital business holding company.
  • Telefónica Tech will assist in the implementation of identified areas in TM ONE’s cybersecurity solutions strategy.
  • TM ONE Cybersecurity Defence Centre (CYDEC) paves the way for digital trust and cyber resilience in the digital economy era.

Telekom Malaysia Berhad (TM), via its enterprise and public sector business solutions arm, TM ONE recently signed Master Service Agreement (MSA) with Telefónica Tech, through Telefónica Global Solutions. The partnership aims to strengthen its digital infrastructure solutions which enables TM ONE to offer global cybersecurity solutions for the Malaysian Enterprise and Public Sector against cyber threats.

The MSA was signed by Ahmad Taufek Omar, Executive Vice President and Chief Executive Officer of TM ONE and Julio Beamonte, Chief Executive Officer of Telefónica Global Solutions.

The MSA in place will enable TM ONE to further develop and implement a global cybersecurity strategy for Malaysian market. Telefónica Tech will provide consultancy to support and build a holistic cybersecurity program for the development of TM ONE Global Cyber Security Operations Centre (G-CSOC). This includes training in cybersecurity services to increase the digital intelligence and skillset of its local workforce.

Commenting on the latest collaboration, Ahmad Taufek said, “We are excited to partner with Telefónica Tech, a renowned global telco to bring world-class solutions to our customers. As part of TM Group, we continuously strengthen our digital infrastructure to further facilitate the adoption of digital technologies, leveraging on Cloud and cybersecurity. This will enable us to offer end-to-end products and solutions that enhance digital lifestyle and provide complete business solutions. With CYDEC, TM ONE is well primed to empower and accelerate the Malaysia Digital Economy Blueprint (MyDIGITAL) agenda and provide cyber resiliency through connectivity, cloud, data centres and cybersecurity.”

TM ONE CYDEC is a fully Managed Security Services Provider (MSSP) that offers real-time visibility via predictive protection across private and public networks. This is provided by G-CSOC, a 24/7 monitoring centre of cyber threats with Active Cyber Defence (ACD) and Global Cyber Threat Intelligence (CTI). It is a complete suite of security services that brings multiple benefits including protection of brand and reputation, online fraud and minimize business disruptions.

Ahmad Taufek added, “The accelerated business digital transformation comes with its accompanying cybersecurity risk and vulnerabilities. Organisations need to protect and safeguard their business, customer data and brand reputation from cybercriminals. So it is essential for organizations to understand their capability and capacity to detect and respond to a cyberattack. They need to have the right tools, process and, above all the people which refers to a team of cyber-intelligence experts or security analysts ready at all times.”

Meanwhile, Julio Beamonte, Chief Executive Officer at Telefónica Global Solutions, said, “This project affirms our commitment to our customers, providing them with the best quality services anywhere in the world, thus contributing to strengthening their leadership in the markets where they operate and improving their offer to their customers.”

María Jesús Almazor, CEO of Cybersecurity and Cloud at Telefónica Tech, said: “At Telefónica Tech we have the knowledge and experience to offer the cybersecurity services needed to protect companies in this new wave of digitalization. Our global approach is a strategic advantage for these companies in their markets and a clear step forward for the telco sector as a whole”.

TM ONE CYDEC includes professional services such as consulting and advisory services to help enterprises and public sector determine their cybersecurity strategy. Adopting renowned frameworks such as MITRE Adversarial Tactics, Techniques and Common Knowledge (ATT&CK) and National Institute of Standards and Technology (NIST), CYDEC offers a complete and holistic view of an organisation’s security landscape that delivers the ability to detect, prevent, respond and recover to cyber threats effectively.

With CYDEC, organisations can effortlessly ensure that in-house IT resources can focus on the core business. By leveraging CYDEC’s pool of security professionals and comprehensive cybersecurity solutions, organisations can allocate more time and resources to their internal team, enabling sustained focus on business-critical areas, such as data security, identity monitoring and internal threat hunting across systems.

Why business leaders must ramp up cybersecurity strategies

PRIME MINISTER LAUNCHES TM CLOUD And CYBERSECURITY SERVICES For THE GOVERNMENT OF MALAYSIA; TM READY TO LEAD MYDIGITAL ACCELERATION

April 12, 2021
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To further provide support to the MyDIGITAL initiative, TM ONE’s KVDC will undergo a capacity expansion by December 2021. To date, all TM ONE Data Centres are built with the focus on being carrier-neutral facilities with green building design, highly interconnected networks, high availability and security, while ensuring compliance with Malaysia’s data residency laws and industry-specific regulations.
  • YAB Prime Minister officiates the launch of TM Cloud and Cybersecurity services via TM ONE for the Government of Malaysia.
  • TM signs with MAMPU and Cloud Connect Sdn Bhd for TM Centralised Cloud Computing Panel and TM Managed Service Provider; receives the Appointment Letter as the Cloud Service Provider (CSP) for the Government of Malaysia.
  • TM ONE Professional Services comprising home-grown talents will ensure seamless and rapid adoption of MyDIGITAL’s Cloud Transformation Plan by Government agencies.

Kuala Lumpur, 12 April 2021. In a milestone event for Telekom Malaysia Berhad (TM), YAB Tan Sri Muhyiddin Yassin, Prime Minister of Malaysia today officiated the launch of TM Cloud and Cybersecurity services for the Government of Malaysia. As the sole Malaysian Cloud Service Provider (CSP) under the Malaysia Digital Economy Blueprint (MyDIGITAL), TM via its enterprise and public sector business solution arm, TM ONE will provide a comprehensive range of connectivity, ICT and digital solutions to support Government agencies’ Cloud Transformation Plan.

The launching ceremony was held at TM ONE Klang Valley Core Data Centre (KVDC) in Cyberjaya. The Prime Minister was accompanied by YB Dato’ Sri Mustapa Mohamed, Minister In The Prime Minister’s Department (Economy); Tan Sri Mohd Zuki Ali, Chief Secretary to the Government of Malaysia and Dr. Fadhlullah Suhaimi Abdul Malek, Chairman of Malaysian Communications and Multimedia Commission (MCMC). The delegation was hosted by Tan Sri Dato’ Seri Mohd Bakke Salleh, Chairman of TM and Imri Mokhtar, Group Chief Executive Officer, TM.

Commenting on the event, Imri said, “TM is indeed very honoured to welcome YAB Tan Sri Muhyiddin Yassin, Prime Minister of Malaysia and the rest of the delegates to our TM ONE’s KVDC, the state-of-the-art data centre. Today’s visit is even more meaningful as YAB PM is launching TM Cloud and Cybersecurity Services for the Government of Malaysia. We are proud to be the only Malaysian-owned CSP, at par with the other global players. We are committed and ready to play a leading role in accelerating the Government’s digital transformation under the MyDIGITAL agenda with our Data Centres and Cloud infrastructure. We understand and acknowledge the need for Government agencies to have full data residency, locality and sovereignty in Malaysia to serve and protect the data privacy of Malaysians while ensuring we have a world-class infrastructure in place. Moreover, TM has the capability to secure and protect the strategic Critical Network & Information Infrastructure (CNII) in Malaysia.”

“TM remains steadfast in our efforts to realise the aspirations of MyDIGITAL based on our three (3) core pillars – focusing on Digital Connectivity, Digital Infrastructure and Digital Talent. This includes building a robust, integrated network and infrastructure under the Jalinan Digital Negara (JENDELA) action plan and raise the digital intelligence and skillset of Malaysians via our Multimedia University (MMU) and the TM Digital Academy. We are well primed to accelerate public sector digital adoption with a comprehensive suite of solutions covering cloud, data centres and cybersecurity, towards a full-fledged Digital Malaysia by 2030 – a more digital society, digital business, digital industry and digital Government,” he added.

The Government, through its Cloud First strategy, has targeted the migration of 80% of public data to this hybrid cloud system by the end of 2022 as a measure to empower public sector cloud computing services. There is a broad range of advantages and efficacy of shifting public sector services into the cloud. Thanks to its ability to handle large volumes of information, cloud services will enable Big Data, Artificial Intelligence (AI), Internet of Things (IoT) and other applications to be used to strengthen the delivery of Government services to all Malaysians. Cloud could also enhance the efficiency of data collection and management as well as enable the Government sector to quickly expand new smart services across different agencies at lower implementation costs.

TM Cloud and Cybersecurity Services for the Government of Malaysia provides full cloud capabilities (TM ONE Cloud α), comprises end-to-end cloud services – embracing Infrastructureas-a-Service (IaaS), Platform-as-a-Service (PaaS), Software-as-a-Service (SaaS), Cloud Professional Services and Managed Cloud Services.

Meanwhile, TM ONE Cyber Defence Centre (CYDEC) provides a wide range of world-class managed security services, including Global Cyber Threat Intelligence (CTI) services, Active Cyber Defense (ACD) and 24/7 Global Cybersecurity Operations Centre (G-CSOC) to protect the Government and public data. This will provide users with added assurance knowing their data is kept secure and in compliance with regulatory requirements.

To ensure a seamless transition to digital, TM will also provide comprehensive Cloud and Cybersecurity Professional Services. For cloud services, this includes Cloud Design planning, Migration services, and Workload Optimisation services. Under cybersecurity, Professional Services cover the complete range of cybersecurity posture assessment, consulting and advisory services to the existing cyber risks and offer the best solution to mitigate those risks.

To further provide support to the MyDIGITAL initiative, TM ONE’s world-class Uptime Institute Tier III certified KVDC will undergo a capacity expansion by December 2021. To date, all TM ONE Data Centres are built with the focus on being carrier-neutral facilities with green building design, highly interconnected networks, high availability and security, while ensuring compliance with Malaysia’s data residency laws and industry-specific regulations.

At the same event, YAB Prime Minister and his delegates also witnessed the signing of agreement for TM Centralised Cloud Computing Panel and Managed Service Provider between Malaysian Administrative Modernisation and Management Planning Unit (MAMPU), TM and Cloud Connect Sdn. Bhd. This strategic partnership appoints Cloud Connect as TM’s managed services provider (MSP) to further facilitate the Government agencies’ cloud adoption.

The Prime Minister also handed over the appointment letter of TM as the Cloud Service Provider (CSP) for the Government of Malaysia to Tan Sri Bakke. The Prime Minister was then brought for a short tour around KVDC premise and its Command Centre to enlighten him and his delegates on how the Data Centre operates and can support the digital transformation of Government agencies.

For further information on TM ONE extensive and full digital services, visit www.tm.com.my/tmone.

TM ONE And SUNLINE RESHAPE BANKING And FINANCIAL INSTITUTIONS With CUTTING-EDGE CLOUD And FINANCIAL TECHNOLOGY TECH SOLUTIONS

April 06, 2021
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The key to digital transformation for banks and financial institutions lies in digital services across Cloud services, connectivity, Cybersecurity and Smart Services. TM ONE is able to provide full stack cloud solutions, encompassing Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), Software-as-a-Service (SaaS) via TM ONE Cloud α (pronounced as Cloud Alpha), coupled with state-of-the-art network, infrastructure and cybersecurity features to support the Financial Technology solutions.
  • TM ONE and Sunline are focused on understanding Malaysia’s market demand and requirement for Financial Technology products & solutions, especially for BFSI sector.
  • Both parties will leverage on each other’s expertise to provide total solution to BFSI customers towards driving the adoption of digital banking further.

Kuala Lumpur 6 April 2021, Telekom Malaysia Berhad (TM) via its enterprise and public sector business solutions arm, TM ONE, today inked a Memorandum of Collaboration (MoC) with Sunline Technology (Malaysia) Sdn Bhd to enable the transformation of banks and financial institutions with cutting-edge cloud-based solutions. Sunline is a leading banking software and technology services company and has footprint in the South East Asia market with almost two (2) decades of experience in China’s Financial Technology evolution.

With this MoC, TM ONE and Sunline will leverage on each other’s strengths and expertise on financial technology, technical capabilities and resources to enrich the digital financial services and drive the adoption of digital banking in the country.

The signing ceremony was held virtually between Ahmad Taufek Omar, Executive Vice President and Chief Executive Officer of TM ONE and Matthew Chen, Chief Executive Officer of Sunline Holding.

The documents were signed using TM ONE Digital Signature Solution (TMODS), a certified online signing platform that is compliant to Malaysian Communications and Multimedia Commission (MCMC) Digital Signature Act 1997, making the document legally-binding and recognised by Malaysian court of law.

Explaining the scope of this latest collaboration, Ahmad Taufek said, “The key to digital transformation for banks and financial institutions lies in digital services across Cloud services, connectivity, Cybersecurity and Smart Services. By understanding the Banking, Financial Services and Insurance (BFSI)’s market demand and requirements, we will be able to facilitate their service efficiency and accelerate business transformation with limitless possibilities, befitting TM ONE’s goal to take transformation forward for our enterprise customers. This partnership with Sunline is testament to our dedication towards helping BFSI industry to provide secure and seamless financial services.”

TM ONE is able to provide full stack cloud solutions, encompassing Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), Software-as-a-Service (SaaS) via TM ONE Cloud α (pronounced as Cloud Alpha), coupled with state-of-the-art network, infrastructure and cybersecurity features to support the Financial Technology solutions.

Meanwhile, Sunline provides comprehensive and secure financial solutions by integrating the latest technology trends with industry best practices. Via this partnership, both parties can develop possible strategies and solutions such as Comprehensive Cloud Banking Solution and Digital Lending/Funding System to deliver reliable, secure, agile and future-ready Financial Technology solutions on cloud platform.

Matthew Chen also stated, “Sunline is honoured to collaborate with TM. As the leading financial IT experts and driven with a purpose to make banking relevant, we believe our experience as well as continuous efforts and commitment in offering the most innovative technology advancements will help our customers with high quality innovative financial services to face the competitive market.”

MIDA Collaborates with TM ONE to Accelerate Industry4WRD Digital Transformation

March 11, 2021
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Dato' Azman Mahmud, Chief Executive Officer of MIDA commended, “We are pleased to establish this proactive engagement and collaboration with TM, through TM ONE; reflecting our shared commitment to ensure seamless and stable connectivity of Industry4WRD undertakings by our investors.
  • MIDA as the lead agency of MITI in implementing strategies for Industry4WRD; collaborates with TM ONE for the deployment of high-speed internet connection for the nationwide programme
  • TM ONE to provide and manage HSBB accessibility services in support of Industry4WRD to boost digital transformation among industry players and businesses
  • 100% deployments accomplished in February 2021 ahead of target at 33 industrial areas within the Northern, Southern and Eastern regions; including Sabah and Sarawak, despite Covid-19 pandemic challenges

TM ONE, the enterprise and public sector business solutions arm of Telekom Malaysia Berhad (TM) had successfully deployed high speed broadband (HSBB) accessibility services to 33 industrial areas within the Northern, Southern and Eastern regions; including Sabah and Sarawak, in February 2021. The implementation is in support of Industry4WRD, a National Policy on Industry 4.0, that was launched by Ministry of International Trade and Industry (MITI), designed to transform the Malaysian manufacturing industry and its related services to be smarter, more systematic and resilient.

The deployments followed the signing of a Letter of Acceptance (LOA) in July 2020 with the Malaysian Investment Development Authority (MIDA) – as the implementation agency for the Industry4WRD funds – for the installation of new high-speed internet network infrastructure to boost and secure data connectivity; accelerating Industry4WRD adoption among industry players and businesses. The deployments were completed ahead of schedule, initially aimed to be completed by June 2021, and are focused on systematically addressing and removing key connectivity bottlenecks in the priority locations.

Dato’ Azman Mahmud, Chief Executive Officer of MIDA commended, “We are pleased to establish this proactive engagement and collaboration with TM, through TM ONE; reflecting our shared commitment to ensure seamless and stable connectivity of Industry4WRD undertakings by our investors. This HSBB commitment is crucial to advance the level of digital compatibility, in strengthening Malaysia’s economy amidst the pandemic and beyond.”

“The profound importance of high-speed internet connection to support the adoption of IR4.0 by businesses in Malaysia has led the MITI to propose for MIDA to obtain specific funding under the Industry4WRD agenda, towards the implementation of HSBB in the identified industrial areas across Malaysia. The Government has made the allocation under the Development Fund to MIDA, amounting up to RM19 million,” added Dato’ Azman.

Meanwhile, Mohd Roslan Mohd Rashidi, Vice President Sales, TM ONE informed, “We are happy to announce that we had successfully completed the HSBB deployments ahead of target in these areas despite the Covid-19 situation. This collaboration with MIDA has enabled us to increase our momentum towards delivering efficient, widespread and affordable HSBB access across the country. Amidst the pandemic, industries and businesses have to leverage and keep up with the latest digital transformation trends to remain relevant in this digital age. They now rely heavily on Internet connectivity and the latest technologies to be more productive, efficient and competitive; enabling greater automation and richer insights through big data analytics. We are also seeing a shift in the way information technology is utilised through cloud computing, system integration and Internet of Things (IoT). Industries are also enhancing human capacity through artificial intelligence (AI) and autonomous robots.”

“A robust national digital infrastructure is the key enabler to build a high-income digital economy. In serving the digital economy, TM hopes to further enable the transformation of core processes across all priority sectors, including manufacturing, agriculture, oil and gas, besides promoting the information and communications technology (ICT) sector. This collaboration fits well in TM’s unique role as the enabler of Digital Malaysia,” he added.

As Malaysia’s national telecommunications provider, TM is a trusted institution, committed to enabling a Digital Malaysia future as an advance-tech nation with its digital and socio-economic aspirations through reliable network infrastructure and connectivity excellence. TM is ready to provide the best customer experience with innovative and reliable solutions towards fulfilling the objectives of the MyDIGITAL Malaysia Digital Economy Blueprint, and in supporting widespread quality connectivity for Malaysians nationwide.

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