TM Supports Pakej Rangsangan Ekonomi Prihatin Rakyat 2020 to Ensure Customers Staying at Home Stay Connected and Supported

Mar 28, 2020
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We are committed to ensure that our network is always-on and available to customers, so they can stay connected, entertained, productive, informed and continue to be served during the MCO.

Telekom Malaysia Berhad (TM) reiterates its support of the Government’s inclusive economic stimulus package – Pakej Rangsangan Ekonomi Prihatin Rakyat 2020 announced by the YAB Prime Minister towards cushioning the impact of the COVID-19 pandemic to the economy and to the Rakyat.

Commenting on the announcement, Dato’ Noor Kamarul Anuar Nuruddin, Group Chief Executive Officer, TM said, “TM applauds the Government on the tabling of this holistic, caring and inclusive economic stimulus package to boost the economic well-being of the Rakyat and small businesses that have been severely affected by the COVID-19 coronavirus outbreak. At TM, we truly understand that connectivity is critical during this unprecedented period and as the enabler of Malaysia’s Digital Nation aspiration, we are here to help everyone’s stay at home during this Movement Control Period (MCO) easier. We are committed to ensure that our network is always-on and available to customers, so they can stay connected, entertained, productive, informed and continue to be served during the MCO.”

“As the nation’s telecommunications and digital infrastructure provider, TM has fully supported and will continue to support the industry and the nation’s requirements. We have committed the necessary network investment to support any increased demand and are collaborating with other industry players to ensure the availability of uninterrupted connectivity and adequate bandwidth capacity for all. In the meantime, our dedicated employees continue to work tirelessly around the clock, although within the safety guidelines and restrictions imposed by the Government on COVID-19; to ensure the functioning of our network infrastructure and guarantee the continuity of our services. Our support team is readily available and, as always, customers can reach out to us for enquiries and assistance via our multiple customer service channels. We join the nation in paying tribute to our entire medical and essential services frontliners out there, including our 6,000 contact centre agents, technical teams and engineers, and pray that all Malaysians stay safe, healthy, alert and strong while we weather through this testing time together,” he added.

Referring to the statements issued on 27 March 2020 by Suruhanjaya Komunikasi dan Multimedia Malaysia (MCMC) and the industry players, TM would like to clarify further on the initiatives we have put in place in support of the Pakej Rangsangan Ekonomi Prihatin Rakyat 2020 and the Nation – for customers, employees and for those in need – throughout the MCO and this challenging time.

unifi’s FREE offers to help homes and businesses #sTayhoMe, #stayconnected, #stayentertained and #stayproductive

unifi’s unique proposition is and always has been our existing unlimited home and mobile plans. unifi is now providing greater flexibility in their unifi Mobile data plans, and has recently announced several offers to encourage Malaysians to make full use of their time at home; utilising the available digital tools and unifi suite of services which include phone, wifi@unifi, unifi TV and unifi Mobile. This is to ensure that they stay connected especially with friends and family via voice and video calls, messaging or social media and stay productive while working at home. unifi has also extended all the measures announced till 14 April 2020 following the extension of the MCO.

  • Keeping everyone entertained with FREE channels on unifi TV and unifi PlayTV
    • unifi TV subscribers can also stay entertained with FREE access to all channels on unifi TV (worth RM30 a month), including premium channels and unifi PlayTV; and a 20% discount for all Video-on-Demand (VOD) titles in its HyppFlicks Plus category.
  • unifi Mobile providing FREE data for mobile data sharing with family and friends
    • FREE 999G LTE hotspot pass for unifi Mobile postpaid users, a boost from their existing 10GB LTE hotspot pass (worth RM59 a month, equivalent to an extra unlimited SIM card plan)
    • FREE seven (7)-day unlimited data pass (worth RM80 a month) for unifi Mobile #BEBAS prepaid customers so they will not have to worry about constantly topping-up their credit when they need more data.
  • unifi Biz supporting local SMEs to stay productive with productivity tools, Digital Marketing solutions and special financing support from unifi partners
    • FREE unifi Mobile Biz LTE hotspot pass for unifi SME customers, as per above
    • Staying productive with unifi Biz productivity tools with FREE access to Digital Marketing Solutions (DMS) platform and a 20% discount on tools
    • Special financing support from unifi partner banks for disbursement of up to RM1 million in funds for each company and grant a moratorium on repayments for up to six (6) months. 

*more info on unifi.com.my and myunifi app
** more info on TM Customer Service Operations during MCO: (https://www.tm.com.my/Newsroom/Pages/UPDATES-ON-LATEST-DEVELOPMENTS-OF-ALL-TM-CUSTOMER-SERVICE-OPERATIONS-DURING-THE-EXTENDED-MCO-PERIOD.aspx

TM ONE’s strong support of the Nation’s command centres and essential services for public sector and enterprises to #stayconnected and for customers to #stayserved

  • TM Network teams on standby 24-hours to ensure the Nation stays connected
  • Performed hundreds of upgrades through its scalable solutions to support enterprises and critical public sector operations
  • Supporting the Nation’s command centres for ministries and essential services
    • Set up new Crisis Preparedness and Response Centre (CPRC) for Ministry of Health (MoH) within a day; manned by TM ONE’s call centre agents to assist on enquiries focusing on COVID-19 and MoH related matters.
    • Seamless continuous support for both CPRC and Malaysia Government Call Centre (MyGCC).
    • 24/7 Command Centre supporting Public Sector and Enterprises to run their critical operations from both home and onsite.
  • Special working arrangements for TM contact centre staff, observing MCO guidelines
    • Revision of operation hours for TM Contact Centres nationwide since 26 March 2020 to operate from 7.00 am to 9.00 pm, including TM call centre at 100, Live Chat, Social Media and e-mail.

FREE calls to important hotline and emergency numbers including additional coverage for critical sites for Malaysians to #stayinformed and #stayalert

  • TM is waiving all call charges made to important hotline and emergency numbers, including the MoH’s Crisis Preparedness Response Centre (CPRC), MoH state branches, identified COVID-19 screening and admitting hospitals, and the MCO hotline. This move is made to ensure that Malaysians have free access and are well informed with vital information on COVID-19.

TM WHOLESALE continues to support the industry to ensure seamless and uninterrupted connectivity for Malaysia to #stayconnected

  • TM has a vast and diverse network connectivity worldwide that is sufficient to continuously support the demand of internet bandwidth requirement during the MCO period. Coupled with its strong relationships with international telco partners for upgradable international interconnection, via submarine cable systems’ network worldwide and co-location as well as peering with the world’s technology giants and social networks, TM enables end-users to access and enjoy seamless live video streaming, gaming and other applications provided by multiple content players during their stay at home period.
  • TM will also ensure that the Internet requirement in East Malaysia is well catered for as the capacity of all links connecting the Peninsular to East Malaysia is more than enough to support immediate demands by the industry. With this, our customers in East Malaysia will not be deprived of steady internet connectivity during the period of crisis.
  • TM is also committed to ensure its core network and fiber optic infrastructure are capable to support any sudden increase in bandwidth requirement for the industry, especially from the mobile players, and ensure that their services to the end users are not interrupted. TM has ample backhaul capacity that can be upgraded to cater for the spikes in data usage of the industry and mobile users.

TM Group Nation Building #staysupported Initiatives during MCO towards ensuring no one gets left behind 

  • As co-chair and part of the Government-Linked Companies (GLC) and Government-Linked Investment Companies (GLIC) Disaster Response Network (GDRN), TM contributed RM1 million to the MoH and mobilised its team of volunteers together with GDRM members to distribute the medical supplies as well as 300 boxes of non-medical supplies to seven (7) hospitals.
  • The Company pledged RM2 million of TM Family Care Packages to be distributed nationwide to those in need, working with the TM regional and state offices. RM1 million of this is part of TM’s Zakat contribution. 
  • TM launched an internal fund-raising campaign – Tabung Kebajikan COVID-19 last week and to date, Warga TM has collectively contributed more than RM200,000 and growing; to support the Group’s corporate responsibility effort. The Group has set a minimum target of RM250,000 from this internal fund raising initiative and is confident that it should exceed the target soon.

Proactive measures for Warga TM to #staysafe #stayhealthy and #stayalert in the service of the Nation

  • Special Working Arrangements for TM workforce (Warga TM) nationwide in place since 18 March 2020
    • 6,000 front liners and engineers working 24×7 in multiple shifts
    • Flexible working hours or split working teams for Warga TM with critical functions
    • Work from home utilising digital channels and online productivity tools available for Warga TM with non-critical functions
  • Special allowance for all TM customer service frontliners who have to work during the MCO period
  • Activated TM’s COVID-19 Response Team in charge of implementing the necessary Business Continuity Plan (BCP) measures to ensure the health and safety of employees and partners
  • Frequent alerts and awareness on the COVID-19 pandemic to all TM employees and building tenants
  • Conduct routine and thorough sanitisation of TM office buildings and premises.

In the meantime, please stay tuned to our unifi portal, unifi.com.my and official social media accounts via Facebook at https://www.facebook.com/weareunifi/ and Twitter at https://twitter.com/helpmeunifi for the latest updates and information.

We will continually monitor for developments on the ongoing situation and adapt our services to help customers, whenever needed as the safety of Warga TM and members of the public are of paramount importance to us. Please continue to take precautionary measures such as social distancing and good personal hygiene to lower the risk and spread of the virus.

#sTayhoMe #stayconnected #staysafe #staystrong 

About TM

Telekom Malaysia Berhad (TM), is Malaysia’s leading integrated telco offering a comprehensive suite of communication services and solutions in fixed (telephony and broadband), mobility, content, WiFi, ICT, Cloud and smart services. TM is driven by stakeholder value creation in a highly competitive environment; and places emphasis on delivering an enhanced customer experience via continuous customer service quality improvements and innovations, whilst focusing on increased operational efficiency and productivity.

As the enabler of Malaysia’s Digital Nation/Digital Economy aspiration, TM has been at the forefront of each telecommunication technology evolution of the nation, and will continue to do so. It provides the communications backbone of Malaysia with the widest connectivity and convergence network. TM remains committed to continue to expand its network into a comprehensive digital infrastructure – as its moves beyond connectivity services into new value-added digital services – to serve a more digital lifestyle and society, digital businesses and digital Government – towards making, “Life and Business Easier, for a better Malaysia”.

For further information on TM, visit www.tm.com.my.

TM ONE Unveils New Brand Strategy and Enhanced Website to Take Malaysian Businesses and Public Sector Forward

Mar 04, 2021
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TM ONE, the enterprise and public sector business solutions arm of Telekom Malaysia Berhad (TM), introducing a new brand theme – “Taking Transformation Forward”. The tagline portrays the business unit’s strong commitment as the key digital transformation enabler for Malaysia's enterprise and public sector.

·         The new tagline “Taking Transformation Forward”, coupled with the redesigned website reaffirms TM ONE’s commitment as a key digital transformation enabler for Malaysia’s enterprise and public sector.

·         Digital solutions by TM ONE offer immense growth opportunities for Malaysian businesses and public sector, befitting TM Group’s role as the enabler of Digital Malaysia.

·         Among the significant enhancements to the website include advanced personalisation capabilities and features such as 360 virtual reality content.

TM ONE, the enterprise and public sector business solutions arm of Telekom Malaysia Berhad (TM), enters into the year 2021 with a major stride when it introduced a new brand theme – “Taking Transformation Forward”. The tagline portrays the business unit’s strong commitment as the key digital transformation enabler for Malaysia’s enterprise and public sector.

In tandem with the new tagline, TM ONE also unveiled a redesigned and revamped website to reflect its upgraded features and capabilities.

Ahmad Taufek Omar, Executive Vice President and Chief Executive Officer of TM ONE, enthused: “We are very excited with the new tagline as it further defines our role of taking the digital transformation of our customers across various verticals forward with our comprehensive suite of state-of-the-art and innovative digital solutions. To complement it, we gave our website a significant facelift with intuitive navigation and a plethora of content; tailored for different industries. It represents the immense growth opportunities that Malaysian businesses and public sectors can gain, leveraging on the digital offerings that we offer, ranging from Cloud, Smart Services, Cybersecurity, Internet of Things (IoT), mobility, data analytics, Artificial Intelligence (AI) and many more.”

The new website has an enhanced interface with a clean and modern design, delivering seamless personalised content including comprehensive access to all TM ONE’s digital offerings in an immersive form. Among the key highlights of the redesigned website is the interactive Virtual Reality (VR) content. Other advanced features include the 360o web VR, which allows customers to experience a virtual visit to the Klang Valley Data Centre (KVDC), and the upcoming TM ONE Experience Centre. The website also includes an in-depth overview of TM ONE Cloud α (Cloud Alpha), as well as insights into TM ONE’s cloud migration and smart solution experience. In addition, the cybersecurity virtual experience demonstrates an oculus quest of several cybersecurity scenarios in an Integrated Operations Centre (IOC).

“Visitors will also be able to enjoy personalisation features, providing them with unique content relevant to their business and industry. This will guide them towards the most apt product offerings, and solution recommendations, creating a smoother browsing experience for anyone visiting our website. The website will be the content hub and reference source for our customers in their journey towards taking transformation forward. This perfectly fits our role as part of TM Group as the enabler of Digital Malaysia,” Ahmad Taufek added.

To know more about Taking Transformation Forward and to experience TM ONE’s redesigned website, visit www.tmone.com.my.

Golden Touch Investment Bank Appoints TM ONE as its Preferred Digital Partner

Feb 26, 2021
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TM ONE today, signed a Memorandum of Understanding (MoU) with Golden Touch Investment Bank Ltd (GTI Bank), for the appointment of TM ONE as the preferred digital partner to accelerate the bank’s digital transformation. TM ONE will be providing cloud hosting and cyber security services for GTI Bank to digitalise its service offerings for better customer experience.
  • GTI Bank adopts blockchain technology for enhanced security and efficiency in a bid to provide best-in-class services to its diversified clientele base.
  • TM ONE to provide cloud hosting, cloud managed services, professional services and cybersecurity solutions to support GTI Bank’s BlockChain System.

TM ONE, the enterprise and public sector business solutions arm of Telekom Malaysia Berhad (TM),today signed a Memorandum of Understanding (MoU) with Golden Touch Investment Bank Ltd (GTI Bank), for the appointment of TM ONE as the preferred digital partner to accelerate the bank’s digital transformation. Under this partnership, TM ONE will be  providing cloud hosting and cyber security services for GTI Bank to digitalise its service offerings for better customer experience.

The MoU was signed by Tan Sri Lee Kim Yew, Founder of GTI Bank, while signing on behalf TM ONE was Ahmad Taufek Omar, Executive Vice President and Chief Executive Officer of TM ONE.

At the signing ceremony, Ahmad Taufek said, “TM ONE is happy to announce this alliance with GTI Bank and ready to deploy our professional and support services, from migration to maintenance of the end-to-end cloud solution. We have the expertise and capabilities to accelerate the digital transformation journey of our enterprise customers across multiple industry verticals, including banking.  Our TM ONE Cloud α (pronounced as Cloud Alpha) and secured, robust cyber security capabilities powered by TM’s Global Security Operation Centre (GSOCs) are set to support GTI Bank’s BlockChain System. This will enable the bank to deliver simpler, faster and more convenience banking experience to its end customers.”

“We understand that it is important for every blockchain users from different countries to be able to access the system without resistance. Our cloud solutions hosted on a high resiliency Data Centre, that is globally certified with Uptime Tier III standards, will minimise system downtime and ensure 24×7 business continuity for GTI Bank. The solutions will meet the bank’s need for resilient cloud services and address customer’s security, privacy and compliance requirements. This befits our role as the sole Malaysian Cloud Service Provider (CSP) under the MyDIGITAL – Malaysia Digital Economy Blueprint (MyDIGITAL),” added Ahmad Taufek.

Meanwhile, Tan Sri Lee said: “The potential of blockchain is enormous as we see more opportunities are emerging from this innovative technology. The world is now embracing digital technology at a pace faster than ever before, particularly in the banking and finance business. We are pleased to have TM as our digital partner as it would provide more confidence to our clients on the security and stability of the system”

“The strategic move of GTI Bank is also aligned with the MyDIGITAL Blueprint launched by the Prime Minister Tan Sri Muhyiddin Yassin. We will help to create an effective digital ecosystem by leveraging on the full advantage of blockchain technology to propel the nation towards achieving digital economy,” added Tan Sri Lee.

This strategic collaboration combines the strength of both companies to enhance the digital initiatives, focusing on blockchain and platform technologies using cloud services, secured via cyber security solutions. For further information on TM ONE, visit www.tmone.com.my and for more info on GTI Bank, visit www.bankgti.com.

TM ONE Cloud Alpha Ready to Accelerate Public Sector Digital Transformation as MyDIGITAL’s Sole Local Cloud Service Provider

Feb 22, 2021
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Today, TM ONE has established itself as a leading end-to-end cloud and data centre service provider serving public sector and enterprise customers. It currently has seven (7) data centres with four (4) of them certified by the Uptime Institute as Tier III that provide world class Cloud services, Artificial Intelligence (AI) and advanced cybersecurity.
  • As the only home-grown Cloud Service Provider (CSP) appointed on the MyDIGITAL panel, TM via TM ONE will provide end-to-end solutions to support Government agencies’ digital journey.
  • TM ONE set to ensure a seamless journey for MyDIGITAL’s Cloud Transformation Plan, leveraging on its comprehensve experience in Data Centre, Cloud, Cybersecurity and Connectivity

Following the recent appointment of Telekom Malaysia Berhad (TM) as the sole Malaysian Cloud Service Provider (CSP) under the MyDIGITAL – Malaysia Digital Economy Blueprint (MyDIGITAL) together with the appointed Managed Service Provider (MSP), its enterprise and public sector business arm, TM ONE has announced its readiness to serve the public sector with its end-to-end cloud infrastructure and services, Cloud α (pronounced as Cloud Alpha).

The announcement of the appointment was made by YAB Tan Sri Dato’ Sri Haji Muhyiddin Haji Mohd Yassin, Prime Minister of Malaysia at the virtual launch of MyDIGITAL on Friday.

TM, via TM ONE, has its own state-of-the-art core Data Centres and Cloud infrastructure equipped with full data residency, locality and sovereignty in Malaysia.

Commenting on the appointment, Ahmad Taufek Omar, Executive Vice President and Chief Executive Officer of TM ONE said, “We would like to congratulate the Government for this milestone MyDIGITAL blueprint. We are especially honoured to be only Malaysian-owned CSP appointed on its panel and thank the Government for entrusting us to play a significant role in its digital transformation journey, and for its confidence in TM’s cloud capabilities at par with the other global CSPs. We are well primed to accelerate the public sector digital transformation with our comprehensive suite of smart solutions covering connectivity, cloud, data centres and cybersecurity.”

“Cloud is the technology foundation that will enable the Government to roll out new innovations, achieve cost efficiency and enhance its public service delivery to all Malaysians. We are committed to complement and enhance the Government’s existing cloud infrastructure with TM ONE Cloud α. It is ideally suited to provide the technology and services needed to realise the MyDIGITAL aspirations and propel our country towards a full-fledged Digital Nation by 2030 — and a more digital society, digital business and digital government. This is befitting TM Group’s unique role as the enabler of Digital Malaysia,” Ahmad Taufek added.

Cloud α features a cloud management platform to manage multi-cloud deployments, thereby enabling integration with the Government’s own cloud infrastructure as well as other public cloud services. It also includes comprehensive Cloud Professional Services that ranges from cloud design planning, migration assessment as well as other advisory and consulting services to facilitate customers’ cloud adoption journey.

Today, TM ONE has established itself as a leading end-to-end cloud and data centre service provider serving public sector and enterprise customers. It currently has seven (7) data centres with four (4) of them certified by the Uptime Institute as Tier III that provide world class Cloud services, Artificial Intelligence (AI) and advanced cybersecurity.

In addition, TM ONE through CYDEC – its cybersecurity solution helps Malaysian enterprises and public sector institutions build digital trust and cybersecurity resilience, by managing five (5) key areas of risk – cybersecurity, compliance, privacy, ethics and social responsibility. These managed security services ensure access to real-time, continuous, predictive cybersecurity, quickly and without complexity, for added assurance. For further information on TM ONE end-to-end digital solutions, visit www.tmone.com.my.

TM Steps up Role in Accelerating MyDIGITAL – Malaysia’s Digital Economy Blueprint

Feb 22, 2021
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Today, TM has established itself as a leading end-to-end cloud and data centre service provider that provides data residency, locality and sovereignty in Malaysia – serving both, our public sector and enterprise customers.

Prime Minister Tan Sri Muhyiddin Yassin today launched MyDIGITAL — the Malaysia Digital Economy Blueprint aimed to accelerate the country’s transformation into a technologically-advanced economy by 2030.

Commenting on the launch of this milestone blueprint, Imri Mokhtar, Managing Director and Group Chief Executive Officer, TM said:

“We would like to congratulate the Government on the comprehensive MyDIGITAL – the Malaysia Digital Economy Blueprint to accelerate the nation’s digital enablers towards a technologically-advanced economy by 2030. It is a holistic approach encompassing digital connectivity (fibre and 5G), digital infrastructure (cloud and cybersecurity) as well as digital skillsets and talents, towards making life and business easier for Malaysians as a connected nation. TM is ready and excited to play a significant part in this accelerated journey.

We would especially like to thank the Government for being the only home-based cloud operator awarded the Cloud Service Provider (CSP) to serve our public sector together with the appointed Managed Service Provider (MSP), as announced by our Prime Minister today.

Today, TM has established itself as a leading end-to-end cloud and data centre service provider that provides data residency, locality and sovereignty in Malaysia – serving both, our public sector and enterprise customers.

In closing, we reiterate TM’s support of MyDIGITAL – Malaysia Digital Economy Blueprint and other Government’s digital and stimulus plans, towards accelerating the socio-economic recovery at this most critical time. We believe, such public and private collaboration will propel our country today and tomorrow, towards a full-fledged Digital Malaysia by 2030 – a more digital society, digital business and digital Government.”

TM is committed to accelerating connectivity reach for the Nation via JENDELA

TM supports JENDELA and is an active and major contributor in the nationwide fiberisation effort to greatly improve broadband coverage and quality. The expansion of the fibre network is not limited to home and business premises, but also enables fiberisation of mobile towers to improve the current 4G service quality and next, to expedite 5G roll-out. The current 570,000 km of fibre length across Malaysia is expected to grow rapidly over the next years, in tandem with the JENDELA implementation.

TM continues to strengthen Malaysia’s global connectivity and partnership ecosystem with international telcos, content partners and hysperscalers

TM’s ever growing global network of more than 20 submarine cable systems spanning 190,000km is ready to support the global connectivity demand of MyDIGITAL. TM enables end-users to access and enjoy a seamless connectivity experience in support of a more digital lifestyle and workstyle, through our strong relationships with global telco and content partners, including hyperscalers.

TM’s support for the 5G Special Purpose Vehicle (SPV)

We laud the bold approach and formation of the 5G SPV that will allow us more focus in rapidly bringing next generation services to our multi-segment customers served by our customer units, unifi and TM ONE. TM will be able to accelerate its convergence offerings to our growing 2.7 million home customers and 400,000 SMEs including micro businesses. For our growing 11,000 enterprise and public sector customers, bringing next generation and IOT solutions to industry verticals like healthcare, education, oil & gas, financial institutions, to name a few. TM is also primed to support the 5G SPV with its 570,000km fibre network nationwide to enable fast and cost effective rollout of the 5G infrastructure.

Enabling the digital transformation journey of enterprises and public sector with TM’s comprehensive suite of smart solutions covering connectivity, cloud, data centres and cybersecurity

TM would like to thank the Government for being the only home-based cloud operator awarded the Cloud Service Provider (CSP) as announced by the Prime Minister today. TM has established itself as a leading end-to-end cloud and data centre service provider that provides data residency, locality and sovereignty in Malaysia – serving both, our public sector and enterprise customers. TM currently has seven (7) data centres with four (4) of them rated as Tier III that provide world class Cloud services, Artificial Intelligence (AI) and advanced cybersecurity.

Malaysia’s digital connectivity and infrastructure needs to be secured and protected

As TM continues to support the national digital connectivity (fixed and mobile), as well as the digital infrastructure (cloud, data centre), these strategic assets need to be secured and protected. Via our enterprise and public sector arm, TM ONE, we offer our CYDEC solution to help Malaysian enterprises and public sector institutions build digital trust and cybersecurity resilience, by managing five key areas of risk – cybersecurity, compliance, privacy, ethics and social responsibility. These managed security services ensure access to real-time, continuous, predictive cybersecurity, quickly and without complexity, for added assurance.

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