A new frontier for Malaysia’s digital resources

Apr 07, 2020

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“It is crucial for businesses to take cybersecurity seriously. No organisations, whether they are small or large, are immune from cyberattacks.” says TM ONE VP of Sales, Roslan Rashidi.

Data as a resource is crucial for Malaysia’s development and growth, former Minister of Communications and Multimedia Gobind Singh Deo has said.

“I’m of the view that data as a resource is essential in realising visions of the smart digital future, consisting of smart cities, and even autonomous cars,” he said at a cybersecurity conference in Singapore recently.

However, data is more often becoming the target of cybercriminals across the region and Malaysia is no exception. “Over half of all reported cyber crimes have data theft as their goal”, he added.

The free and trusted flow of data and information is a “strategic asset” for economies. Gobind further said, “Failing to embed effective security measures will erode trust and thereby undermine the stability of our information society. Our digital economies, and the platforms on which they are built, cannot be more of a source of risk than a source of development.”

Warning signs

Malaysia has seen a series of data breaches across industries in the last two months, which should serve as serious warnings to what’s possible in the future. In October, hackers targeted the country’s oldest university, and defaced its payments website. They went on to leak 24,000 login IDs and passwords online, according to reports.

And the month before that, attackers claimed a TV network as a victim, accessing customers’ IC data – including names, ID numbers, dates of birth, and address. The network, that serves 23 million people and  77% of households in Malaysia, said 0.2% of its customers were affected.

Also in September 2019, a Malaysian airline subsidiary had its passenger data stolen and put up for sale on the dark web. The data was stolen by two former employees of a contractor in India, the company found.

CyberSecurity Malaysia has said that there were 178 data breaches as of September this year, compared to 63 and 19 in 2018 and 2017, respectively. Meanwhile, a survey by insurer Chubb showed that 84 percent of local SMEs were attacked last year.

A call to arms

In response, the government has proposed stricter penalties and stronger data regulations. “We should impose a heavier penalty for data breach offenders, including companies that neglected security aspects when it comes to safeguarding customers’ data,” the CEO of CyberSecurity Malaysia, Datuk Dr Amirudin Abdul Wahab, has said.

Gobind said that the country’s data protection laws need to be updated. “We have laws that have been in place since 2010, and I think we have reached a point where we need to improve on it,” he said.

While regulations are catching up, hackers are getting more ambitious and resourceful. For instance, the attack on Singapore’s healthcare system last year “was a deliberate, targeted and well-planned cyber attack” and that “it was not the work of casual hackers or criminal gangs”, the CEO of the Singapore’s Cyber Security Agency said.

Gobind also warned that Malaysia is at risk as long as security remains an “afterthought”. He called on businesses to do more to protect customers. “By working together, we ensure that we not only anticipate, but also protect ourselves against cyber threats and cyber attacks”.

Our vision

TM ONE, recognising that cybersecurity is most crucial in today’s Hyperconnected Ecosystem, continuously strengthens its security offering for customers. In November 2019, we launched three new products during the Cybersecurity Day which was held at TM ONE Experience Centre recently.

The three new products are: a Next Generation Firewall, a Managed Security Operations Centre, and Intelligent Threat Defence. These tools will provide comprehensive coverage for the critical industries that we serve every day, while allowing them to focus on their customers.

The Next Generation Firewall is powered by artificial intelligence to continuously analyse weaknesses in networks and applications, detect malwares and botnets, and protect against DDOS attacks, amongst other sophisticated attacks.

It is the world’s first AI-enabled application firewall and powered by Engine Zero and Neural-X. Engine Zero is a AI-enabled gateway anti virus provide both signature and behavior based malware detection. And Neural X, is a AI enabled cloud-based intelligence and analytic platform against unknown cyber threats. Artificial Intelligence (AI) has powered and expands security detection capabilities for TM ONE’s network, endpoint, and security-as-a-service offerings.

The Managed Security Operations Centre helps centrally manage user access and provides real-time dashboard for vital security insights on network, data and application, incident reports and analysis. Customers have the option to deploy this for on-premise data or to monitor activities in their cloud.

It uses SIEM, an Intelligent tool that predict and alert customer on the attacks by using data collected from customer logs on security devices such Firewall & IPS, Network, Server and End-Point. It also notifies customer when incidents, threats and anomalies occur, to help organization ensure that their network is secure. 

TM ONE’s Intelligent Threat Defence system provides an automated solution to secure the entire network, without having to deploy additional systems. It stops the loss of confidential data and uses machine learning to block data exfiltration attacks.

It is a cybersecurity solution that utilises analytics and machine learning technology. Through real-time streaming analytics of live DNS queries and machine learning to accurately detect presence of data in DNS queries, it detects and automatically blocks attempts to steal intellectual property via DNS without the need for endpoint agents or additional network infrastructure.

“For businesses, where IT network and data are extremely valuable assets, it is crucial for all to take cybersecurity seriously. No organisations, whether they are small or large, are immune from cyberattacks.” Mohd Roslan Mohd Rashidi, Vice President of Sales at TM ONE, said during the launch. “These new products are evidence of TM ONE’s continuous readiness and commitment to provide the latest solutions, working together with our partners and cybersecurity experts, to ensure that our customers are able to protect their most critical assets, so that they can conduct their business with peace of mind,” he added.

Digital Nation Agenda, Hyperconnected Ecosystem: Unlocking Potentials of Cities and Industries

Aug 19, 2019

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Cloud Services, hosted at TM ONE’s Twin Core Data Centre collect, store, process and analyse data real-time and seamlessly, powered with AI to produce valuable insights in various industries.

The world is at the advent of Industrial Revolution 4.0. Internet of Things, robotics, artificial intelligence and machine learning are all revolutionising the way businesses and cities operate. Whether in communities or industries, real time data collected from devices, machines and wearables produce important insights to solve many business and societal challenges.


With Connected City and Living Solutions

Reduce hours in traffic with Smart Traffic Lights, save electricity consumption with Smart Street Lights, know parking availability with Smart Parking.  

Today’s city planners, township developers, and communities are working together to build better and connected cities using advanced technologies.  


With Connected Utilities Solutions

Capture water data with Smart Water Management, featuring near-real time pipeline monitoring, water quality and water level sensing, to optimise and safeguard water supply.  

With Connected Agriculture Solutions

Collect, analyse and automate real-time data on soil acidity, water level and other farming parameters to produce quality agricultural products with Smart Agriculture.    

With Connected Manufacturing Solutions

Produce better output and improve delivery time with Fleet Management and Connected Workforce. Reduce maintenance cost with Smart Forklift and Smart Genset.  


With TM ONE,

Integrated Operations Centre offers managed services from monitoring, tracking and alerting any incidents. 

Cloud Services, hosted at TM ONE’s Twin Core Data Centre collect, store, process and analyse data real-time and seamlessly, powered with Artificial Intelligence to produce valuable insights in various industries, such as agriculture, manufacturing, real estate, utilities and healthcare.

How a Hyperconnected Ecosystem safeguards water supply

Aug 08, 2019

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We help the industry in addressing Non-Revenue Water (NRW) challenge, and subsequently increasing accessibility of clean water to the public with its end-to-end Internet of Water solution.

As the enterprise and public sector business solutions arm of Telekom Malaysia Bhd (TM), TM ONE’s Hyperconnected Ecosystem is capable of digitising the utility sector in the most cost efficient and effective way, to address business challenges and achieve sustainable growth.

One of the major challenges in the water sector is non-revenue water (NRW), the impact of which is colossal. TM ONE helps the industry in addressing this challenge, and subsequently increasing accessibility of clean water to the public with its end-to-end Internet of Water solution.  

What is NRW?

NRW = Volume of water put into distribution system – volume billed to customers

How can NRW be addressed through Smart Water Solutions?

water solution

Benefits from TM ONE’s Internet of Water Solution

  • Active leakage control
  • Pipeline and asset management
  • Speed and quality of repairs
  • Pressure management
  • Improving customer meter accuracy
  • Improving meter reading and billing
  • Detection of illegal connections and water pilferage  

Sensors, connectivity and big data analytics are common technologies and means less when M2M (machine-to-machine) does not talk to one another and operates seamlessly. With TM ONE’s Hyperconnected Ecosystem, businesses are ready for digital transformation, enhancing user experience while growing profits and reducing costs.

water solution infographic

Riding the Fintech Wave in Malaysia

Aug 06, 2019

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The BFSI industry is being redefined with the evolution of FinTech. Despite being new, the growth rate is phenomenal and it is expected to remain so over the coming years.

Financial Technology, or FinTech is the new technology and innovation that aims to compete with traditional financial methods in the delivery of financial services. The Banking, Financial Services and Insurance (BFSI) industry is being redefined with the evolution of FinTech. Despite being new, the growth rate is phenomenal and it is expected to remain so over the coming years.

investment in fintech

In Malaysia, payments, wallets, and cryptocurrency dominate the FinTech market, making up close to half of the market share.

Fintech market share

It is also making presence in Malaysia, although still in its infancy. The rise of digital consumer also contributes to the growth of FinTech in Malaysia.

The rise of digital consumer

The are several factors driving the growth of FinTech in Malaysia

  1. Regulations lowering barriers
  2. Becoming a digital world
  3. Millennials entering the workforce
  4. Growth of social media
  5. Technology advancements have lowered entry barriers
  6. Consumer demands and expectations are changing

What is Robo-Advisory?

Robo-advisory is a platform where users input preferences, which are analysed to recommend the most suitable portfolio. This is done via an automated and algorithm-based allocation.

Bank deposits accounting for more than one third of total financial assets of Malaysians, indicating opportunities for new robo-advisory players to tap into this market.

The Securities Commission has also introduced the regulatory framework to facilitate Digital Investment Management, and with only one player currently in the Malaysian market, there is wide room for new players to come in. From 10,000 robo-advisory users in 2018 to have exponential growth to 60,200 robo-advisory users by 2022.

What is InsurTech?

Insurance Technology, or InsurTech refers to the use of technology innovation with the purpose to reduce costs and create efficiency from the current traditional insurance industry practices.

The potential for the InsurTech is huge, where players can venture into the following areas:

  • AI, Machine Learning (ML) – Big data Analytics will enhance underwriting accuracy, claims management and pricing.
  • IoT – behaviour based insurance telematics in motor insurance, telematics and sensors in property and casualty management, biometric wearables for real-time health monitoring and diagnostics in Life & Health insurance
  • Blockchain Technology – vast potential in insurance technology, including contract management and identify theft protection.

What is RegTech?

Regulatory Technology, or RegTech can be described as the use of technology to facilitate and enhance compliance in regulated industries.

Currently, 45% of Malaysia Fintech startups says that it is difficult to conform to local regulators.

With RegTech, provides solutions to ensure that users are up to date with the changing regulatory requirements by providing technologically advanced solutions to the increasing demands of compliance within the financial industry.

It helps to effectively and efficiently analyse the regulatory environment using algorithm, AI and ML.

RegTech activities include:

  • Anticipating future issues through tracking and predicting problems in compliance.
  • Uncovering and discouraging non-compliant behaviour in the organisation.

What is Artificial Intelligence (AI) applications in FinTech?

Artificial Intelligence (AI) is the creation of intelligent machines that perform various cognitive tasks such as speech recognition, learning, planning and problem solving.

Machine Learning (ML) is one application of AI which gives machines the ability to learn and adjust new information without being explicitly programmed or monitored.

Deep Learning (DL) is another application which uses ML techniques to imitate human decision-making.

Applications of AI technology in BFSI industry include:

  • Virtual Financial Assistant
  • Predictive Budgeting Tools
  • Facial and Emotion Recognition and
  • Detection
  • Products recommendations
  • Automated Insurance Underwriting
AI technology in BFSI

Infographic View

On a postal mission

Apr 29, 2019

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From automation to improving connectivity, the country’s postal delivery service is racing to adopt technology to keep ahead of the surge in parcel deliveries spurred by e-commerce.

POS Malaysia Berhad is on a mission. From automation to improving connectivity, the country’s postal delivery service is racing to adopt technology to keep ahead of the surge in parcel deliveries spurred by e-commerce. Head of operations, Rahman Abbas, says that the number of packages that POS Malaysia deals with on a daily basis has more than tripled from 200,000 five years ago to almost 600,000 a day at peak today.

Relative to the tedious process of manual sorting, the group has increased efficiency by 70-80% after adopting LG CNS technology to sort parcels autonomously. The subsidiary of South Korea’s LG Corporation supplies the company with machinery and software for sorting.

Mechanised sorting

The machines are fitted with optical character recognition (OCR) cameras that read parcel labels and determine where they are supposed to go, says Abbas. All that the mail staff need to do is correctly position items on the conveyor belt so that the labels can be read.

Despite this rapid digitalisation of postal processes, Abbas is upfront about “struggling” with parcel volumes in meeting service agreements. Not only are there a growing number of low-cost competitors, but inefficiencies such as frequent and numerous unsuccessful delivery attempts increase the load exponentially.

As Malaysia’s national postal service, the group’s remit and service expectations are mandated. “We can’t say no to deliveries if they’ve been requested, but other delivery services can work within whatever their capacity is,” says Abbas. We suffer penalties “from breaching service licence agreements with contract customers.”

The group’s most recent first quarter 2019 earnings results show operating profit plunging 74.4% to MYR 10 million from a year ago. Much of this loss can be attributed to postal services, the company’s second largest revenue generator, which made a loss of MYR 33 million for this quarter. POS Malaysia’s stock has fallen almost 50% in the past year.

New business models

While technology can be expensive to integrate, it also can create new business opportunities. According to a report by the U.S. Postal Service and IBM, the Internet of Postal Things could help protect postal companies by generating cost savings, operational efficiencies, and user value. Over time, it could also create new revenue opportunities and foster new business models. For example, a smart and sensor-connected mailbox that would allow larger parcels to be delivered securely, even without residents being home, and could notify recipients when a delivery is done. Postal services could generate revenue by renting the connected mailboxes to households. According to the report, France’s La Poste and mailbox manufacturer Renz have already successfully tested connected parcel buildings in a few buildings in Paris.

With the vast infrastructure that postal services have of both stationary and moving elements from post boxes to delivery vans, if these objects were able to “talk”, collect, and communicate data, this could create an information network to complement the physical network.

Robots, drones, and IoT

Malaysia’s Communications and Multimedia Minister Gobind Singh Deo said recently that the commercial use of drones in the postal and courier industry will be implemented in the next five years. POS Malaysia’s longer-term ventures also include drones, says Abbas, but concerns about the short battery life remain.

“Most drones have less than one hour of air time,” says Abbas. “So, the proximity of the drone towards the warehouse is a factor, and security is another one; kids with just a slingshot could take down a drone easily.” Abbas is also on the fence about autonomous delivery robots, noting that the technology backing these robots is not yet mature.

More promising is the ‘Internet of Postal Things’ actually helping with one of POS Malaysia’s most basic challenges, which is standardising addresses. “Sometimes in rural areas, we receive addresses like ‘the house behind the yellow building’ and if you aren’t familiar with the area you wouldn’t know where to go,” says Abbas.

In circumstances such as those, familiarity combined with technology could go a long way, so that the next generation of post-workers, drones, or delivery robots know exactly where that yellow building is.

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