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CELEBRATING SUCCESS: Tech Competition – Huawei Spark, Powered by TM ONE α Edge

May 27, 2021
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TM ONE’s α Edge Cloud platform, strive to work together towards crafting a more profound, digital future for Malaysia.  

Powered by TM ONE α Edge is organized by Huawei in collaboration with Malaysia Digital Economy Corporation (MDEC) and TusStar (Malaysia), The Huawei Spark Program competition was launched in November 2020. This hybrid accelerator program hopes to supercharge startup growth within the deep-tech segment by providing crucial resources and business development opportunities. The winners will receive access to TM ONE α Edge cloud platform, business matching opportunities, networking sessions, and one-on-one mentoring from industry experts.  

Through this competition, TM ONE hopes to help start-ups build greater capabilities with cloud technology in helping them achieve business resiliency and scalability. We aim to increase cloud adoption by startups, which currently contributes to 26% of the Malaysian cloud market according to GLG Consulting.  As a fully integrated digital enabler, this event strongly supports our vision to further develop Malaysia into a digital-first nation.  

In part one of our Tech Competition series, the stories below showcase the 10th to 4th place winners (excluding the top 3 winners) and the respective solutions that were pitched. The 10 winners were chosen among 140 entries that participated in the competition.

OrangeFIN, Providing Accessible and Sustainable Automation

OrangeFIN Asia equips companies with a highly accessible and sustainable approach to adopt Robotic Process Automation (RPA). Using software bots, RPA offers value by automating business processes based on specific sets of business logic. With its flagship product OrangeWorkforce, OrangeFIN allows companies to deploy these bots at a personalised level with specific solutions catered to the needs of their clients. Applications include accounting automation, sales process automation, regulatory reporting, and data quality assurance.  

Driven by Artificial Intelligence (AI), their bots come equipped with a peer-monitoring ability  that identifies glitches and acts by triggering self-recovery. Having this capability ensures that the bots are self-sustained and require minimal monitoring. The use of AI adds value by arming the bots with cognitive abilities to handle higher-order tasks. 

In the banking sector, OrangeFIN has been successful for one of the top Malaysian banks in automating its Cheque Clearing Process to clear an average of 135,000 cheques every day.  OrangeFIN is also a technology solution provider within UOB Jom Transform Program. It aims to digitalise local SME operations to increase productivity and revenue. Notably, its efforts also gained nationwide recognition, achieving the Malaysia Technology Excellence Award in 2020 within the Robotics and IT services segment.

SmartPeep, Improving Patient Care with Video Analytics

SmartPeep offers smart-care technology solutions to upgrade elderly patient care. Their founder, Lim Meng Hui developed these features after witnessing the injury of a family elder who fell and did not recover from the consequent trauma. Understanding the pain points of both the seniors and the caregivers, SmartPeep developed an AI-powered surveillance technology solution. Its mission is to assist caregivers in providing effective elderly care with AI.  

The main product, SmartPeep AI Elderly-Sitter System, is a smart assistant for caregivers to detect and prevent potential accidents. For example, the system can detect a patient trying to get out of bed that may cause them to fall. It would then instantly alert the caregiver to attend to the patient proactively.  Other situations include when patients are wandering around alone, away from the bed at odd hours, or in the toilet for an extended time. This offering significantly improves the caregivers’ ability to monitor patients and provide just-in-time assistance to prevent any accidents from occurring. 

The SmartPee AI solution has shown to be effective, with adopters reporting over 50% reduction of in-patient falls and over 60% faster response time from nurses. The World Health Organization reported fall-related incidents as one of the major causes of premature death. Hence, SmartPeep is proving to be the crucial foresight for caregivers in preventing such incidents and ensuring the best care and safety for their elderly patients.

BookDoc, Connecting Patients to Digital Healthcare

Founded by two healthcare and e-commerce space leaders, BookDoc is a telehealth platform that aims to connect healthcare providers to patients conveniently. Its end-to-end telehealth solution comprises 40,000 healthcare professionals serving 900,000 users across five APAC countries.  In collaboration with Google Maps, Uber, and Agoda, BookDoc is fortifying the medical tourism industry while proving to be a key technology enabler for local health programs.   

Being a one-stop digital healthcare platform, BookDoc offers a range of services to reduce overall healthcare costs for consumers and corporates. The telemedicine ecosystem includes AI-integrated tele-consulting and chatbot services that allow patients to access healthcare remotely. BookDoc also offers next-gen healthcare services, such as IoT-integrated wellness programs, virtual clinics, a health-focused e-shop, and commercial data analytics.    The Ministry of Health (MoH) onboarded the BookDoc telehealth platform as its official partner for healthcare initiatives. This collaboration sees them offering the latest updates on the virus whilst enabling on-demand COVID-19 tests and virtual consultation from government clinics. Alongside industry partners such as the Ministry of Education and Petronas, BookDoc achieved global recognition for its innovative healthcare solutions, including spots on the CNBC Upstart 100 List and the ASEAN Business Awards in 2019.

Fuhla, Finding Your Perfect App

The mobile applications market has seen rapid developments across many categories, and this abundance has created a choice overload for consumers. Consequently, this has negatively reduced the visibility of newer developments in the market. To tackle this problem, YouthsToday.com developed Fuhla, an app-experience-enrichment service provider that aims to empower technology-based companies with faster go-to-market abilities. This platform enables users to browse and discover new applications that currently lack visibility on the mainstream digital marketplaces. As an added value, it allows app advertisers to share marketing costs and reach a clear target market. Notable successes include applications such as Raiz and Touch N Go eWallet that were initially listed on Fuhla to build a foundational user community.

Fuhla uses deep learning AI capabilities to profile users in their app tester community served by a proprietary app recommendation algorithm. They collect multipoint behavioural and location data for their machine learning capabilities. To ensure top-level security over personal and financial data, Fuhla uses a secured server hosted by SWREG. Additionally, with data analytics functions built into dashboard report features, early app developers (those with less than 10,000 downloads) can access valuable insights and obtain direct UX feedback from the Fuhla community.  

MSA, Meeting All Your Travel Companion Needs

Although it was in its nascent stage within the tourism industry, Fonebud IoT Berhad unveiled its Mobile Sharing Assistant (MSA) device at Consumer Electronics Show 2019. Developed as a perfect companion to business travellers, the MSA operates as a portable handheld WIFI hotspot with language translation and device-charging features, among others. MSA harnesses its unique sharing cross-border rental system. Its devices are available at retail outlets and vending machines to provide data to travellers across the Asian region. MSA helps travellers save costs and tackles concerns with foreign language communication and mobile device connectivity.

Being an integrated IoT device, the MSA uses eSIM technology and its extensive collaboration with telecom operators to offer international data roaming services.  The hotspot feature supports 21 bands of 4G LTE in over 120 traveller-friendly countries, giving travelers on-the-go connectivity. Advanced AI and NMT (Neural Machine Translation) technology form the core to the state-of-the-art language translation feature. The MSA instantaneously recognises and translates conversational semantics in its unique push-to-talk dialogue feature. Additionally, this ‘Good Design Award’ winner also aims to revolutionise pocket travel guides, as it offers image translation abilities to help as an AI tour guide.   

Boss Boleh, Digitalising Company Secretaries

Boss Boleh is a start-up that plans to disrupt the traditional company secretarial (CoSec) services landscape with a modern approach. Billy Lee, founder and CTO, developed the company after discovering the heavy secretarial expenses incurred by start-ups. Its solutions include affordable tiered packages and flexible on-demand secretarial services that cater to growing Malaysian companies.  

Driven by cloud technology, Boss Boleh operates on a multi-tenant SaaS system design. The said multi-tenant design allows a wide range of integrated secretarial solutions (including advisory, tracking, and reporting) to be available on a single platform. Users have 24/7 access to statutory documents, cloud applications and storage, digital signature verification, and startup mentorship. With its end-to-end solution, Boss Boleh intends to replace in-house company secretaries, which will significantly reduce secretarial costs and compliance complexities for small companies.

Its smart services use several key digitisation technologies – cloud architecture, workflow automation, AI-enabled chatbots, e-KYC for on boarding, RPA, and accounting integration, to meet the evolving regulatory requirements. As validation of its industry value and innovation, Boss Boleh has won multiple awards, including MyHACKATHON 2020 and was among the Top 10 in the ASEAN Start-ups competition in 2021.

Orpheus Capital, Simplifying SME Financing

As businesses continue to struggle during the pandemic, one of the key pain points is the need for adequate cash flow to continue operations. Orpheus Capital aims to support the underserved community within the SME segment by providing fully digital seamless financing solutions. Positioning itself as a fully digital Shariah-compliant supply chain financing company, it provides services ranging from invoice financing, contract financing, and payday financing.  

Orpheus Capital has a purely digital application process for its financing solutions, done through its website. Customers only need to upload several invoice documents and are eligible to receive their funds within 48 hours. An advanced AI system runs the entire workflow, which includes a unique risk scoring system, automated debt collection and contract signing, as well as a tool for fraud mitigation. These technologies allow Orpheus Capital to differentiate itself by providing fast, simple, and secure financing solutions for SMEs.  

Embracing deep technology to drive future growth  

The average life span of an S&P 500 company has decreased from 60 years in the 1950s to under 20 years currently. This statistic indicates the disruptive nature of technology in shifting the nature of businesses. Hence, it is imperative for companies to understand the pivotal technologies that are driving these solutions. From large companies to small companies, the adoption of these technologies is key to building future-proof business models.

At TM ONE, we believe that providing strong infrastructure support for solution providers will help them scale their technology with speed and security. This support includes allowing companies to expand their business capacity with a reliable, cost-efficient IT infrastructure. Hence, with the support of TM ONE’s α Edge Cloud platform, we strive to work together towards crafting a more profound, digital future for Malaysia.   

TRENDS & DIGITAL STRATEGY: Digital Transformation Is About Storytelling

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Digital transformation impacted business operations in many organizations. It has changed the customer experience landscape, replacing traditional processes with automation.

More than just a buzzword, digital transformation is the change of culture, processes, business model, or domain of an organisation or industry. The changes occur through the adoption of digital technologies or digital technology-enabled processes. Digital transformation impacted business operations in many organisations. It has changed  the customer experience landscape, replacing traditional processes with automation. For those who are about to make their first step towards the digital transformation journey, M. Umapathy Sivan, Chief Information Officer, Telekom Malaysia Berhad (TM) shared with us his opinion on the essence of Digital Transformation.

What is digital transformation to your business?
• Is it technology?
• Is it about people and processes?
• Is it business model innovation?
• Is it a financial strategy?

We can all agree that it is a combination of the above and much more. While the need and desired state of digital transformation is  fairly easy to navigate, building the capability to execute this vision is harder.    

Companies are built around serving unmet consumer needs. We create powerful brands, innovate processes, and rethink business models to serve changing customer needs and demands.    

Breaking through the competitive clutter can be tricky,  given that product and pricing  no longer necessarily translate into consumer demand.  The only way to differentiate is experience.  This is not limited to the delivery of the product or service, instead, it extends further.  Simply put, experience is  how your company interacts and engages with all its stakeholders. It is the story of your company, of that new unmet need for society,  of your customers, the planet, your employees, and your partners. This perhaps explains why we find  start-ups a more compelling value proposition than long-established incumbents. The fact that start-ups take an idea that customers care about, do it differently, and with much better outcomes that unlock new value, resonates with us.

I would argue that  the story of your company  is  the most important ingredient of every digital transformation initiatives. Every effort to digitise should tell a powerful story as a tool to create a meaningful experience for your stakeholders, be it your employees, partners or customers. It needs to get people on board with the change and rally around the new vision. Satya Nadella, Chief Executive Officer (CEO) of Microsoft, realised this soon after he took over the mantle from Steve Ballmer in 2014. While most CEOs write their books after retirement, Satya published his in 2017 as a way to connect with stakeholders and lay out his vision for the future of Microsoft in “Hit Refresh”. 

What renowned author and futurist, Rolf Jensen predicted in 1996, “In 25 years, what people buy will be mostly stories, legends, emotion, and lifestyle” is now a reality.  I encourage you to build a powerful brand story around your company as an anchor for all digital transformation efforts. No matter what your business does, creating innovative ways to deliver services and strengthen  customer engagement will be fundamental to improving your ability to execute and win.    

At the TM Group level, we already see the benefits of this approach. Placing the customer at the centre of everything we do is the cornerstone of our brand story. Hence, it is only natural to start digitising ourselves from the inside out, to create and transfer value to the customers that keep us going. In fact, TM Group Information Technology & Digital (GITD) is telling its own story – the metamorphosis of an archaic operator, to a data-driven company, focused on reshaping for the future. We strive towards an organisation that is “lean, mean and clean”, driven by the 3S design principle: simplification of the process, standardisation of technology and stabilisation of operations. These transformation pillars will be the guiding light in our efforts to unlock greater value for the stakeholders.   

As with all digital transformation initiatives, no matter what or how agile you are, it is never a smooth ride. And it is exactly that determination and willingness to take the first step, that will make your story stand out. While we recognise the hurdles in legacy systems and omnichannel adaptation, I strongly believe that our dynamic collaboration and innovation efforts will see us exceeding customer expectations.   

I am confident that TM is doubling down on its storytelling, to serve its purpose as the enabler of Digital Malaysia towards a brighter digital future. In fact, the tagline, “Taking Transformation Forward” by TM ONE, the enterprise and public sector business solutions arm of TM highlights our organisation’s prevailing ethos and underscores our role in accelerating Digital Malaysia. With our core values in place, TM is well on its course to creating a dynamic yet inclusive experience, for our customers, employees and also partners.   

Umapathy  Sivan is the Chief Information Officer of TM, who leads the TM Group Information Technology and Digital division  

DEMYSTIFY TECHNOLOGY: 5-Point Checklist for Digital Transformation

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Digital transformation is not a one-off event or isolated effort. It is an ongoing journey that needs a strong management team and partnerships with a multitude of industry participants to realise its far-reaching benefits.

5-point Checklist for Digital Transformation

Since 2020, research firm Twimbit has run its annual benchmark on The World’s Top 10 Companies to Ace Digital Transformation. In studying thousands of global companies and their digital transformation stories, the firm gained a clearer picture of how business leaders approach this endeavour – where to start, why transform, and what it takes to succeed.

The learnings can be distilled into a five (5) point checklist for every company to follow: 

1. Review your mission.
Every digital transformation initiative starts with a purpose. Each company on the benchmark list for the past two (2) years has been vocal and clear about its purpose. They have adapted their purpose statement to address the needs of the changing global landscape. It goes beyond just shareholder wealth maximisation to embracing a wider set of stakeholders – including employees, customers, partners, and the planet. Effective communication of this purpose to stakeholders is key to the success of any transformation initiative.    Case study: Microsoft CEO Satya Nadella unveiled a new mission statement a few months into his new role: “To empower every person and every organisation on the planet to achieve more”. This mission has driven many of the changes taking place in the company and set the tone for the company’s new culture.

2. Innovate your business model.
Tighter technology integration enables new business models, viz., Pay-As-You-Go, Platform-As-A-Service, Personalisation, Direct-to-Consumer, Data Monetisation, and many more. Companies are reimagining customers’ journey to unlock value and focus on the delivery of outcomes rather than the sale of products and services. Collaboration and partnerships are emerging as critical building blocks of this new era of business model innovation.    Case study: Adobe was one of the first software companies to transition from the perpetual licensing model to the Product-as-a-Service model, unlocking an exponential growth curve for the company since 2011.

3. Maintain laser-sharp focus on  employee  experience  and culture transformation.
Having a great organisational culture is about being connected to a greater mission. Millennials and Gen Zs  are attracted to the risk-taking agility of start-ups and global tech giants  since  they see these businesses as an extension of themselves in connecting to communities with an overarching purpose. Apart from driving a cultural shift, upskilling existing teams and workforce planning to meet the needs of these new digital roadmaps are just as important. This is the toughest aspect of the five (5)-point checklist and requires the most attention from the leadership teams.     Case study: Denmark-based Orsted, formerly known as DONG Energy, transformed from  selling coal-based heat and power to a global renewable energy major, achieving its target 21 years ahead of schedule. It formulated a “one company” approach to focus on talent and digital to break organisational silos and build a new operating model.

4. View acquisitions as a strategy to enter new market segments and build technology and talent capabilities.
Executing a digital transformation roadmap requires significant new capabilities and infrastructure in terms of technology  platforms and talent. Competitive intensity does not provide  companies with the luxury of time to do this organically. This is why the world’s best organisations consistently acquire companies to support their digital growth aspirations.    Case study: Disney acquired streaming media company BAMTech, which is now the foundational technology framework behind Disney+.

5. Simplify operating models.
Finally, top companies understand the power of simplicity and focus, which involve three (3) key attributes:
a. Flat organisational structure – The organisation design is fitter, flatter, and faster at taking advantage of changing market conditions.   
b. Treat talent scarcer than capital – Talent, especially technology talent, must be fully aligned with the value agenda.  
c. Bottom-up decisionn making – Operational decisions require delegation and data insights. C-suite teams should lead in strategic decision-making tied to the overall value agenda.
Case study: DBS Singapore’s CEO required 300 employees to own a customer or employee journey as part of their KPI. This enabled everyone in the organisation to play a role in delivering true end-to-end customer experiences.

Digital transformation is not a one-off event or isolated effort.  It is an ongoing journey that needs a strong management team and partnerships with a multitude of industry participants to realise its far-reaching benefits.

Demystifying Technology: Debunking the Misconception of Cloud Security

April 28, 2021
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Cloud and cybersecurity must come hand in hand for any enterprises which are considering or in the midst of digital transformation.

Despite the enormous values Cloud brings to enterprises globally, it is undeniable that Cloud security has been the biggest barrier preventing technology teams from adopting Cloud at a rapid scale.

According to a recent survey by Cybersecurity Insiders, 75 per cent of respondents stated they were ‘very concerned’ or ‘extremely concerned’ about public Cloud security.

Their concerns are largely driven by data residency and security reasonings, as sensitive data will be stored off-shore due to the absence of local region. Data residency refers to where a business, industry body or government specifies that their data is stored in a geographical location of their choice, usually for regulatory or policy reasons. Data Sovereignty refers to the laws of the country in which the data is stored. Data residency and sovereignty are extremely important when considering Cloud services. Malaysian key/strategic data resides on Malaysian soil safeguarded by a national provider.

However, over recent years, cloud security is getting debunked. Many are now realising that perhaps Cloud, especially the public model, provides the best and most innovative security solution any enterprises can obtain. With such knowledge, the adoption of public Cloud has increased globally across legacy enterprises and this trend is forecasted to continue within the next 36-48 months.

By 2025, the digital economy will contribute 22.6% of the Malaysian Gross Domestic Product (GDP). In the recently announced MyDIGITAL Digital Economy Blueprint, the Prime Minister provided the assurance that “the Government will monitor the information security of data management to avoid any future cyber threats. He also mentioned that “cybersecurity and data security will be one of the main focus of the Government in realising the vision of a digitally technological nation. The data of the citizens will be managed based on the security policy provided by National Cyber Security Agency (NACSA) as the implementation agency”.

Why is Cloud often times more secure?

With reference to the previous article, Cloud can be divided into three (3) models – private, public and hybrid Cloud. Private Cloud stores data in a private environment exclusive to the enterprise and allows them to fully manage their Cloud security. Public Cloud, on the other hand, stores data in a shared environment, where enterprises surrender Cloud security management to the Cloud provider. Hybrid Cloud falls in between both models, allowing flexibility in storage and management.

Although private Cloud ensures data locality and sovereignty, there remain to be pitfalls from migrating data to this model. Three (3) of the key reasons are as follows:

  1. Limited security budget

Private Cloud is the most expensive model. The use of private Cloud requires enterprises to maintain a considerable budget for comparable personnel, administration and technology infrastructure on top of security. Often times, due to varying costs and a self-governance model, enterprises are able to only allocated a limited budget to secure their Cloud; denying their access to top-notch innovative solutions. Although private Cloud maintains the exclusivity for enterprises, it can result in poorer protection, as a result of higher cost with a limited budget which can be detrimental to the business.

  1. Lesser check and balances

The use of private Cloud is largely dependent on dedicated in-house resources to ensure frequent testing and maintenance. However, this can lead to inefficiency due to common roadblocks such as bandwidth issues, redundant testing or narrowed coverage and the need to have the right personnel with the right skills in place to keep up with evolving technology and cyber threats. As a result, the security of the Cloud is at risk despite a private infrastructure.

  1. Vendor lock-in

Although enterprises are given the option to outsource hardware and infrastructure in a private Cloud model, the biggest issue is the high reliance on a service provider. Private Cloud is a service delivery technique where enterprises are forced to continue with the same service provider, thus preventing them to migrate to another vendor. On the security front, it can be a challenge as options to improve Cloud security such as multi-Cloud adoption and new solutions integration become more rigid as enterprises would need to seek permission from the service provider and ensure compatibility of solution.

Contrary to private Cloud, public Cloud operates in a shared infrastructure model – which means data from various enterprises are stored in the same stack. However, it does not account for data being accessed by unauthorised personnel. In fact, it is quite the contrary. Public Cloud, though widely misconstrued as unsafe, offers one of the best security options to its users. Below are the key reasons:

  1. Crowdfunded security budget

In the public Cloud model, enterprises big and small pool together billions of dollars in security budgets for public Cloud providers to constantly discover and deliver best in class innovative solutions. Through this, enterprises’ data are well protected and secured by solutions that are often times beyond their range of affordability, if done in solitary.

  1. Constant surveillance by public Cloud providers

Public Cloud providers’ top priority is to ensure data security. With that in mind, renowned global providers conduct round-the-clock surveillance on their hardware and software to ensure any malicious attempts is addressed and eliminated.

  1. Attract and retain top security talent

In Southeast Asia, talent crunch is the huge barrier barring enterprises from securing their Cloud. Most of these top security talents have an unspoken preference to build their career with leading public Cloud hyperscalers. This preference could be driven by the learning opportunities and global access public Cloud providers offer. Henceforth, new security solutions are constantly being created, further securing their Cloud technology.

Why is Cloud perceived as unsecure?

How did Cloud gain negative sentiments? Unfortunately, due to notable incidents of cyberattacks and security breach in the region, it led to a sense of doubt in Cloud security amongst enterprises and governments. For instance, back in February 2021, Singtel, Singapore’s biggest telecom provider, reported a data breach resulting in 130,000 of customer data stolen by hackers.

However, security in Cloud, especially public, is often underestimated and misunderstood. Despite a data centre sharing model, leading global providers have made it a point to invest billions to secure the data of their customers with innovative automation. These providers often set a much higher bar than most enterprises when it comes to this. That said, the vulnerability to attacks sometimes lies in the migration to the Cloud process, which is managed by service partners, but it is not at the processing and storage end. A notable example is the cyber-attack on SingHealth, where IHIS was faulted for mishandling of the data causing security breaches. While on the Cloud itself, there are often limited security mishaps especially with mature providers. Therefore, Cloud security is more secure than many have perceived.

Key takeaways for business decision makers

Cloud and cybersecurity must come hand in hand for any enterprises which are considering or in the midst of digital transformation.

The selection of partners and providers is important. Enterprises should value the service vendors who practice a rigorous protocol and invest in innovative security solutions. They should place security at the centre stage of their infrastructure, to ensure the same is delivered to the customers.

How can TM ONE help?

TM ONE, the enterprise and public sector business solutions arm of Telekom Malaysia Berhad (TM) offers a comprehensive suite of solutions covering connectivity, Cloud, data centres and cybersecurity where TM ONE’s Cloud & Cybersecurity ecosystem is portrayed in the establishment of its Klang Valley Core Data Centre (KVDC) in Cyberjaya.

Meanwhile, TM ONE CYDEC Professional Services offers a complete set of cybersecurity posture assessment, consulting and advisory services that transform and enhances an organisation’s risk management capabilities by analysing and identifying the existing cyber risks in different environments (IT, OT, Cloud, IoT, etc.) and offers the solution to mitigate that risks, which best meets the customers’ needs.

A key factor that differentiates TM ONE’s full cloud capabilities delivered through TM ONE Cloud α from other Cloud services is the comprehensive offerings and multiple deployment models that align with its customer’s Cloud adoption strategy and business objectives. The innovative digital solutions are set to accelerate the digital transformation journey of our enterprise and public sector customers, and this perfectly fits our role as part of TM Group as the enabler of Digital Malaysia.

Find out how to build digital trust and cybersecurity resilience for Malaysian businesses operating in a digital ecosystem. Detect, protect and respond to your business cost-effectively, easily and flexibly. Click here to download the IDC Managed Security – Building Trust for Digital Business Success.

Trends & Digital Strategy: A Business Leader’s Guide to Cloud

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Unlike traditional infrastructure, the flexibility, accessibility and scalability of Cloud prepare enterprises and governments to stand resilient against any given circumstances and gives them competitive advantage in the market

Cloud solution has been a trending boardroom topic amongst leadership in Southeast Asia long before COVID-19.  Now with business continuity and remote working become the agenda to survive the pandemic, many have accelerated their cloud adoption and migration strategy. These proactive approaches to transform digitally can be witnessed across legacy enterprises from manufacturing to logistics.

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Southeast Asian Governments, Malaysia included, are shifting to a more favourable stance on cloud by amending national policies, creating frameworks and launching digital transformation (DX) initiatives. The Malaysia Digital Economy Blueprint, MyDIGITAL, for instance, is Malaysia’s national response to drive digitalisation amongst businesses and government agencies while bridging the digital divide across the country. To realise this ambition, in the first phase of the blueprint (2021-2022), the Government aims to move towards a paperless environment and migrate 80% of public data to hybrid Cloud systems by the end of 2022, but why?

Debunking Cloud

Although Cloud is well spoken of, the concept of how it is imperative to digital transformation remains vague to many. Hence, to understand its synonymity, it is important to debunk the technology.

Foremost, the technology can be differentiated into three (3) models:

  1. Public Cloud
    • On-demand services with instant deployments and pay-as-you-go pricing
    • Data hosted on a shared data centre, which is known as region, managed by Cloud providers
    • Businesses are able to select the location of data stored

Top three (3) advantages:

  • Highly agile and scalable – usage can be switched up or down depending on need/situation
  • Access to the top of the line and innovative security solutions invested by Cloud providers
  • Fastest deployment amongst all Cloud models
  1. Private Cloud
    • Data located in an organisation’s local data centre or hosted by third parties from certain Cloud services
    • Requires administrative, maintenance and infrastructure investment

Top three (3) advantages:

  • Highly secure – data stored in a private environment
  • High control – Ability to manage servers end-to-end
  • Adaptability – organisation customises the Cloud environment based on specific business needs
  1. Hybrid Cloud
    • Combines the private and public Cloud into one (1) Cloud model
    • A portion of data hosted in own local data centre, the remainder to be hosted on shared data centre
    • Users allowed to switch between Cloud types at any time

Top three (3) advantages:

  • Enjoys security advantages of both Cloud models
  • Middle ground pricing – selection of Cloud environment depending on data sensitivity
  • Flexibility of deployment – provides the ability to choose and decide

Within each model, Cloud is further defined by its service types with differing level of responsibilities between the user and service providers.

Unlike traditional infrastructure, the flexibility, accessibility and scalability of Cloud prepare enterprises and governments to stand resilient against any given circumstances and allow them to act quickly to ensure competitive advantage in the market.

Cloud in action – how Cloud is used in Southeast Asia?

  1. Data backup and disaster recovery

All enterprises, across industries and sizes, experience data loss caused by unintentional events such as system failures and natural disasters. While there are methods to prevent data-loss events, the most effective data-protection method is having an enterprise-wide backup solution.

However, with the exponential growth of data worldwide, backup solutions are required to be comprehensive. Traditional backup methods such as tape libraries are unable to quickly scale to this growth and maintaining them can be extremely cost-intensive.

Thus, a growing number of organisations are moving on-premises backup capabilities to the Cloud in order to accommodate this data growth. Some of the benefits include:

  • Data durability and resiliency
    • Public Cloud providers copy and distribute every object across a few geographically separated regions.
  • Cost efficacy
    • Varied storage options at wide-range pricing offered by Cloud providers allows enterprises to reduce spending on archivable data and pay for what they use without compromising performance.
  1. Data analytics

In today’s data-driven environment, enterprises are required to overcome data silo challenges and find efficient and innovative ways to uncover hidden insights within their data to remain competitive. However, to build constantly evolving capabilities in-house is no easy task, hence leading digital companies e.g. Netflix, or regional favourites e.g. Grab, look towards Cloud providers and their partners for such solutions. They provide real-time analytics, big data processing and more which enable enterprises to streamline its business intelligence process of gathering, integrating and presenting insights to enhance business decision making.

What are the values for enterprises?

  • Ability to understand the trend and consumer behaviour on demand
  • Fast access to necessary data, regardless of type and sources, to find strategic insights
  • Fully managed infrastructure – allow cost saving in maintenance and administration front
  1. Research and development for innovation

In Southeast Asia, more and more enterprises are using Cloud for innovation projects. Those that do not look lean on Cloud for R&D, seem to lack behind their counterparts who do. This is simply because upfront technology investment into on-premise infrastructure is heavy and procurement periods are long, barring them from constant innovation to address consumer needs. On the contrary, Cloud is readily available, can be scaled down or up, and is armed with various tools and software to support innovation. Thus in terms of cost, timeframe and manpower, Cloud is an indisputable option for R&D.

Cloud optimisation demands for partners

One of the biggest challenges for Cloud adoption in Southeast Asia remains to be the talent crunch. This challenge is extremely prevalent in Indonesia as they house only about 75,000 IT engineers in the country, while they require at least 10x the number to fully sustain a digital economy.

Furthermore, digital talent often aims to work in digital companies, which impedes the digital journey of legacy enterprises. Hence, Cloud service providers play a vital role in the region as they have the people, experience and capability and they provide end-to-end support to ensure true Cloud optimisation.

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