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Demystifying Technology: Securing Your Business in the Digital Era

March 25, 2021
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Basic reactive measures are no longer adequate to manage the complexity of cyber threats today. It is time to adopt a more adaptive approach to cybersecurity that would enable Active Cyber Defence (ACD) and cyber resiliency. This means having real-time cyber defence services implemented to drive business growth securely.

Cybersecurity Quote-by Prime Minister

The COVID-19 crisis and the unprecedented acceleration towards digitalisation have caused companies worldwide to race onto digital platforms. As companies stepped onto digital means, they found loopholes and vulnerabilities in their digital systems. These issues are evident with the high number of cyber incidents reported, with more than 7,000 cases in Malaysia as of September 20201. Cyber fraud topped the list in Malaysia as the most common type of cyber-attack.

Figure 1: Average total cost of data breach by country or region (IBM Data Breach Report, 2020)
Figure 2: Reported Incidents in Malaysia, 2020 (Malaysia Computer Emergency Response Team, MyCERT Statistics)

Current challenges on cybersecurity in Asia Pacific

In its latest 2020 report, INTERPOL provided a sobering reality on the cyberthreat landscape confronting the Association of Southeast Asian Nations (ASEAN) countries. The first half of 2019 saw a rise in botnet infections, phishing scams, and ransomware, among others. Malaysia ranked among the top 3 countries in terms of mobile banking malware detections.

Alarmingly, it was revealed that Malaysian organisations cannot cope on their own to address the myriad cybersecurity threats. More than 70% of Malaysian organisations surveyed agreed that security is not their core expertise. Companies would rather engage a trusted partner for their security needs, according to IDC’s 2020 Asia/Pacific (excluding Japan) Enterprise Services Sourcing Survey

Current overview of Cybersecurity in Malaysia

Against this backdrop, Malaysian enterprises that may not have the critical cybersecurity skills, technologies and cyber defence need to make urgent strategic choices. Hence, cybersecurity must be placed at the forefront of digital business initiatives and not as an afterthought. Cyber-attacks show a yearly upward trajectory. Leaders, however, tend to deny the possibility as it can affect their firm’s stature. This denial results in a spiral of incidents where businesses fail to defend themselves from cybersecurity strikes. As such, companies end up paying hefty fees to recover from the damages done. What firms could have protected earlier at a fraction of a cyber incident cost, now serves as a strong reminder of the importance of cybersecurity.

The detachment of cybersecurity from the business functions leads to a weak understanding of cyberattacks’ imminent threats on their business decisions. Organisations that do not comprehend cyber threats and their disastrous outcomes fail to quantify the risks across business decisions. Cyber strategies are often underfunded and low in resources as there is no intent to measure cyber threats and their influence. To counter this, leaders need to understand the key cybersecurity trends and align their priorities to strengthen their cybersecurity strategies.

Few considerations for the business leaders today:

  1. Do we have visibility on any potential threats to the organisation’s technology, process and people?
  2. Are the organisations adopting adaptive threat and access protections?
  3. How do we build a secure agile development of security by design, work with security services partners and create a digital ecosystem with cyber resiliency?
  4. Do we have a business-driven adaptive security governance and risk management to grow and protect the business?

Key-cybersecurity-trends for 2021

  1. Cloud adoption – ensuring security at scale
    1. The migration towards cloud platforms outpaced the capacity for security teams to manage the threats posed by cybercriminals.2
    2. Almost three-quarters of organisations hosting data or workloads in the public cloud experienced a security incident in the last year.3
    3. The Asia-Pacific (APAC) region accounted for the highest regional rates of exposed data (35%), ransomware attacks (37%), and account compromise (33%).
  1. Securing the remote workforce – building on the lessons in the new normal
    1. Organisations are battling one another in digital adoption to ensure business resiliency, with a focus on learning from the cyber events that took place in 2020.
    2. During the Movement Control Order (MCO), Cyber999 Help Centre, the cybersecurity incident response centre operated by MyCERT received a total of 3,906 complaints between March 18th and June 30th 2020, an increase of over 90 per cent in comparison to 2019.
    3. This increased case count indicates that digital adoption strategies did not balance with equally important cybersecurity measures. Weighing the options of choosing in-house services or outsourced services can be a game-changer for those seeking to turn the ‘new normal’ into an opportunity.
  1. Internet of Things (IoT) Devices and 5G Network Deployment – borderless security protocols
    1. IDC forecasts that there will be 55.7 billion connected IoT devices by 2025.4
    2. In 2020, 57% of IoT devices were vulnerable to medium or high severity attacks.5
    3. The deployment of the 5G network would give continuity to this trend. Whilst it does provide significant value, it brings along cybersecurity concerns with it.
    4. The critical challenge facing cybersecurity teams is that traditional methods would not be sufficient to tackle IoT threats. This issue is not concerning devices but instead networks that require a whole new approach.

3-point cybersecurity checklist for business leaders

1. Realigning cybersecurity measures towards proactivity

Busines leaders needs to be more proactive in fighting cyber threats. The evidence regarding the commonplace of cyber-attacks on even large institutions suggests that big companies are not spared from such attacks. Cybersecurity incidents are traditionally dealt with in a reactive state of mind, leaving the organisation a step behind the attackers. A proactive stance allows the business leaders to securely guard their highly valued assets and build a robust digital infrastructure on all fronts.

2. Shifting the view on cybersecurity from a cost-based to ROI- and risk-based

Cybersecurity is often regarded as a compliance-driven, cost-based investment and a crisis manager – limiting its vast potential and value. These misconceptions can lead to a costly outcome. Having that traditional mindset ultimately disables important cross-functional insights from cybersecurity players, leaving the company vulnerable. Leaders need to view cybersecurity in terms of Return on Investment (ROI) and innovation-drivers. These drivers, in turn, enable the inclusivity of cyber insights into various functions of the business and tackles the problem of cybersecurity operating as a silo.  

3. Integration and collaboration on cybersecurity  

Business leaders require a ground-up rethinking of the culture surrounding IT and Security by encouraging integration and cooperation across functions and external experts. This move ensures a continuous knowledge transfer on cybersecurity, building high-skilled talents. Creating a culture that prioritises collaboration would allow cybersecurity functions to be innovation enablers and fully grasp the vital role cybersecurity plays in the organisation.

Key takeaways

Traditionally, cyber strategies are mostly cost-based and referred to as an operational element of the business. By improving the integration and collaboration in the decision-making process, cyber budgets can be perceived as risk-measured and more strategically aligned with business targets. This process translates into a better understanding of the cyber threats that each business decision holds. As a result, business leaders can drastically improve their knowledge of the elements behind cyber strategies’ ROI. In the end, there is an allowance for better prioritisation and utilisation of the cybersecurity investment.

In Malaysia, generally we are still investing in conventional security technology, which is very much basic security, more reactive and only effective for damage control measures. It is time for us to seek a new proactive and more adaptive strategic approach to cybersecurity risk management that enables Active Cyber Defense (ACD) and cyber resiliency.

For businesses, this means real-time cyber defence services, resulting in valuable time and cost savings, avoid business disruption, providing peace of mind and regulatory compliance by preventing, mitigating or eliminating cybersecurity threats.

The Managed Security Services Provider or MSSP provide the bridge to balance the needs of cybersecurity to realise the value and benefits of cloud and digital services; to grow and protect the business and in return enable organisations to focus on their transformation journey, securely and comfortably.

TM ONE, the business solutions arm of Telekom Malaysia Berhad (TM) is ever ready to deliver digital security solution to businesses and organisations to safeguard their operations. TM ONE’s Cyber Defence Centre (CYDEC) is a fully managed security services that bring multiple benefits including global cyber threat intelligence services to protect brand and reputation, online fraud and business disruptions. CYDEC also offers real-time visibility with the Global Cybersecurity Operations Centre (G-CSOC) or a 24/7 monitoring of global Cyber Threat Intelligence (CTI) services with Active Cyber Defence (ACD) capabilities.

CYDEC also delivers numerous benefit to Malaysian enterprises and public sector institutions in building digital trust and cybersecurity resilience. This is done by managing the key five (5) key areas of risk – cybersecurity, compliance, privacy, ethics and social responsibility. These managed security services provide access to real-time, continuous, predictive cybersecurity, quickly and without complexity. With CYDEC, organisations can effortlessly ensure that in-house IT resources can remain focused on their business core matters. 

Cyber threat is a huge risk to today’s world. In today’s digital era and ever-evolving technology standards, cybersecurity has quickly become a top concern and priority for individuals and companies worldwide. With this in mind, organisations are required to equip themselves to prepare for tight security measures and the best cybersecurity solutions to protect their vulnerability. It’s time to update your cybersecurity measures and get the security your business deserves. It is better to take preventive measures now than later recovering the after damages of cyberattacks. Always remember that an ounce of prevention is worth a pound of cure! 

1 Reported based on General Incident Classifications, 2020, Malaysia Computer Emergency Response Team
2 Checkpoint Cybersecurity Report 2021, Checkpoint, 2021
3 Sophos The State of Cloud Security, Sophos, 2021
4 IoT Growth Demands Rethink of Long-Term Storage Strategies, IDC, 2020
5 2020 Unit 42 IoT Threat Report, Palo Alto Networks, 2020

CELEBRATING SUCCESS
How Maybank is Leading Digital Transformation in Banking Sector

July 29, 2021
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Maybank, changing the face of traditional banking

Malayan Banking Berhad (“Maybank Group” or “the Group”) is the largest financial services and banking group in Malaysia. The Group serves its 22 million customers through a robust portfolio of financial products and services, including consumer and corporate banking, treasury activities, insurance, and asset management. These contributed to the Group’s annual revenue of MYR 51 billion in 2020. For the same year, Maybank Group had an operating income of MYR 6.48 billion and was the winner of the world’s best consumer digital bank in Malaysia and Indonesia. 

Despite topping local and international market charts with notable digital milestones like QRPay and Maybank Trade, the Group’s M25 plan persists on digitalisation as a key-value driver. The strategy is similar to its Digital Bank of Choice strategy set in 2020. With customers spoilt for choice in today’s market, it is a challenge to reach that pinnacle of customer experience and preserve customer relationships at the same time, especially if a brand doesn’t fully invest in digital roadmaps and collaborations.

“We must always have the user behaviour in mind when we are creating new digital services and/or products. Digital banking providers who provide the best user experience and can solve customers’ problems will continue to be relevant,” said Datuk John Chong, Group CEO of Maybank Community Financial Services.

In this article, you will see Maybank in its journey to improve service delivery capabilities in the era of hyper-digitisation and competition.

Improving the digital banking experience

Maybank takes inspiration from the rapid rise of digital banking and fintech startups in its pursuit to continue enhancing customer experience. The bank’s mission is to provide customers with simple and convenient access to its financial services using ubiquitous digital solutions.

In 2018, the Group revamped the Maybank2U mobile application and website to offer a seamless transacting experience. The mobile application, which now features enhanced payment capabilities and customer personalisation, boasts over 12 million mobile downloads with an impressive 7 million active users (excluding website users) in 2020. New upgrades have allowed customers to generate dynamic PayNow QR codes for on-demand transfers. The mobile app also features a display of remittance options for more transparent overseas fund transfers.  Apart from that, other Maybank2U experience-enhancing functions include Scan & Pay, a personal debit and credit spending tracker, and a customisable savings planner. 

As the Group recognised the growing importance of digital products and services, it launched MAE (Maybank Anytime, Everyone) by Maybank2U in 2020. This complimentary mobile banking and e-wallet application seamlessly integrate online banking with one’s lifestyle needs. MAE not only allows customers to have full access to their savings accounts, pay bills and transfer funds. It also offers newer fintech solutions such as expenses monitoring, in-app virtual debit cards and ‘Tabung’, an individual and group-goal based saving feature. 

Maybank Group received numerous feedbacks from customers with negative experiences from self-service options, such as chatbots and FAQs. Looking to offer a better solution, the Group implemented E-CLEVA, an integrated live video chat solution. With this new capability, insurance claims teams could provide real-time assisted claims support for motor and fire insurances, allowing the bank to process claims digitally and within 15 minutes. 

Building operational efficiency with digitalisation

As customers stay at home during the movement control order, Maybank Group saw a significant surge in the number of digital transactions and users on its platforms — zakat payments before the festive period, for example, has increased by 227% year-on-year (Y-o-Y). At the same time, QRPay saw a transaction volume growth of over 650% Y-o-Y. With active mobile users expanding by 34%, Maybank Group had to deploy cutting-edge technologies to maintain its business outcomes at a rapid speed. 

The Group placed a heavy focus on automating its back offices, namely to streamline back-end processes by implementing machine learning for processing credit applications, branch operations, remittances and trade services. It reinvented the technology stack to support every layer of banking operation by adopting technologies like robotic process automation (RPA), ICR/OCR (Intelligent or Optical Character Recognition) and application integration for certain ‘open’ operations. 

Other digitalising efforts include migrating transactions from branches onto the online payments platform and implementing Artificial Intelligence (AI) in Anomalous Parts Detection for vehicle claims submission. The Group also launched a fully digital Know Your Customer (KYC) capability, enabling a customer to onboard through app-integrated video calls. 

Maybank Group measures the success of all digital initiatives through two (2) measures — straight-through processing (STP) rates and customer turnaround times. These measures allow the bank to track and analyse the efficiency of its services, enabling more productive service delivery capabilities across various operations.

Enabling convenient, safe and secure transactions

The rise of digital banking is analogous to a double edge sword — on one end, you have greater convenience at your fingertips. But on the other side, digital vulnerabilities and frauds can now affect us more than ever. Maybank Group mitigates these risks by internalising a robust cybersecurity infrastructure that covers internal governance, human knowledge and network capabilities. 

The Group employs a best-of-breed Security Information and Event Management (SIEM) technology that enables continuous real-time monitoring of any internal or external cyberattacks. Coupled with its Regional Security Operations Centre, which centrally manages the operational level of system security, the bank’s security specialists can quickly and continuously detect and respond to malicious activities using the Splunk Enterprise Security platform. 

Driven by the surge of digital transactions, Maybank announced in April 2021 that it is discontinuing the SMS TAC (transaction authorisation code) for approving online transactions on both its apps. The bank intends to protect its customers with improved online banking security. Customers will switch to Secure2U as the preferred authorisation method for most transactions, excluding Financial Process Exchange (FPX) and Direct Personnel Expense (DPE). This alternative feature adds an extra layer of protection. Transactions can only be approved within 50 seconds on a registered device using Secure Verification (one-tap authentication) or Secure TAC (a six-digit TAC number generated on the mobile app).  

This new ability creates a safer and more conducive way for customers to transact. At the same time, Maybank Group can build a digital ecosystem that enables safe and secure transactions continuously, fostering digital trust with its users.

Accelerating growth through key partnerships

As non-banking institutions with digital banking licenses flood the market, Maybank Group ensures business competitiveness by engaging in strategic partnerships to introduce new products while enhancing existing offerings. The bank focuses on creating close C-level collaborations with technology disruptors to foster customer stickiness by integrating lifestyle propositions with financial services.  

At a time where customers are increasingly adopting digital products in their lifestyle, Maybank Group joined hands with the ride-hailing company, Grab, to drive the acceptance and ubiquity of cashless payments further. By integrating the two payment systems, customers of Maybank and Grab can choose between using their GrabPay or Maybank QRPay mobile wallets at the merchants they support. Direct cash top-ups on the GrabPay mobile wallet via Maybank2U enrich the online experience between these two digital apps.

The partnership with Grab doesn’t stop there. Maybank Group unveiled a new dual-faced credit card that enables customers to seamlessly collect GrabRewards points that they can then use to redeem vouchers and other rewards. Aiming to serve younger consumers further, the Group also teamed up with an e-commerce powerhouse, Shopee, to offer a lifestyle and e-commerce credit card. Similarly, users obtain rewards – Shopee Coins which they can spend on future online or offline purchases.

The Group also partnered with various property leaders including, UDA Holdings, Tropicana Corp. and i-City to offer “HouzeKEY”, an alternative home financing solution for first-time home buyers. Another partnership with Permodalan Nasional Berhad (PNB) saw the launch of ASNB e-channels on the bank’s platform.  The collaboration enables cross-system transactions and the viewing of account balances via Maybank ATMs or the Maybank2U app. 

Maybank is poised to conquer the fast-growing digital banking space with its wide range of digital products and services, seamlessly integrated into a customer’s everyday life. The Group continues to defend and grow key customer markets in the era of digitalisation without losing sight of its core principle; humanising banking.

TRENDS AND DIGITAL STRATEGY
The Bank of Tomorrow – Hizam Ghazali

July 28, 2021
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Banks have been at the forefront of digital transformation. They have always been the leading adopters of technology and have led the way to show how customer journeys can be digitalised.

As consumers, we seldom have to go to banks now and the banks have come to the consumer’s smartphone. Add to this the plethora of new innovative financial services made available by start-ups and tech giants alike. Consumers are besieged with choices.

Despite all the progress, this is still Day One for the banking industry. The per-capita consumption of financial services in our country and globally is still at low single (3 to 4 services) digits. Financial services are the backbone of every personal life, and every business and industry.

“There are huge opportunities to improve this consumption by taking away points of friction and improving accessibility. TM as a digital enabler to the banking industry, we see there are four (4) distinct innovation opportunities as we look into the next decade”, says Hizam Ghazali, Head of Digital Services, Telekom Malaysia Berhad (TM). 

Some of the potential innovative services opportunities are:

#1 Invisible banking
Most of us are not excited about making a trip down to the bank. It is often considered a waste of precious time. Bill Gates famously quoted way back in 1994, “Banking is essential, but banks are not.” The vision is to help us consume banking and financial services without visiting the bank or even transacting over the banking app. Akin to the famous “Intel Inside” campaign, can banks enable us to live better lives but still be invisible, make it so easy to consume that we are not even aware of its existence? The key is to embed the services seamlessly into the existing customer journeys, be it shopping or furthering your education. The more the invisibility, the greater the ease of consumption. It has taken us over two and a half decades to understand the vision that Bill Gates espoused.

#2 Ecosystems
Ecosystems are a way of organising the business to enable a high degree of collaboration between various stakeholders (customers, partners, employees, investors, government). It is a new business model which harnesses the idea of co-creation by the various industry stakeholders. Almost all digital-native businesses that we know such as Google, Amazon and GRAB are examples of the ecosystem in action. Banks have this incredible opportunity to build their own ecosystems as well as become part of others to drive growth. Through the use of Open Banking Application Programmable Interface’s (API’s), banks can now enable third-party fintech companies to access their core banking capabilities and develop innovative products to serve customers. The biggest benefit is the ability to innovate and take new services faster to market. The ecosystem owner focuses on the user experience and relies on the stakeholders to help drive innovation, market outreach and other capabilities. While GRAB started with the Mobility Ecosystem, they saw incredible growth during the pandemic in their Delivery Ecosystem and their future growth agenda is with the Financial Services Ecosystem.

#3 Hyper-personalisation
A critical pillar of differentiation for banks moving forward will be their ability to personalise services for the customers. Open Banking is an enabler for hyper-personalisation. This allows customers to opt-in and allows the bank have oversight of their financial investments across all providers. Then, through the use of big data and Artificial Intelligence (AI), they can be in a good position to generate customer-specific insights and offer very personalised solutions. These personalised solutions can be an aggregation of the bank’s products as well as third-party providers. Enabling this frictionless, personalised user experience has been the strategy adopted by several of today’s banking leaders in response to the competition from big-tech. Offering this at a large scale requires tight integration of technologies and partnerships.

#4 Security
While we saw a massive uptake of digital banking in the last 18 months, it has brought about a huge spike in cybercrime. Banking related phishing attacks have seen a twenty-fold increase in the same period of time. The situation is aggravated as the less digital-savvy population, which is the most vulnerable, starts adopting digital banking services. Banks are responding to this challenge with increased measures to authenticate users and add additional layers of security. These additional security measures are impediments to the greater use of digital banking. We believe there is an opportunity for banks to use some of the latest technologies including biometrics and AI to enable a secure yet frictionless experience.

Research firm, twimbit has estimated that the per capita consumption of financial services is set to explode and reach about 15 to 20 services by the end of the decade. While the competition is intense, there is enough opportunity for all market participants, simply because of the growth in innovation.

“I am excited about how the financial services industry is going to evolve in the coming decade. The convergence between these four (4) innovation opportunities will open a plethora of new possibilities. We are seeing more banks, e-commerce businesses and other financial institutions adopting digital components such as Robotic Process Automation (RPA) to enhance its daily operations, processes and of course, customer experience. We look forward to partnering with the industry to enable this new vision of possibilities,” Hizam added.

Enterprises Taking Transformation Forward

July 27, 2021
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Q The Government’s initiatives under JENDELA, Digital Nasional Berhad (DNB) and MyDIGITAL, are imperative building blocks to drive digital transformation in the country. However, 70% of digital transformations fall short of their objectives. What makes digital transformation challenging for enterprises?

According to IDC, 55% of Malaysian organisations do not have an integrated enterprise-wide digital transformation strategy, and 91% of Malaysian enterprises are either on stage one or two, of a five-stage IDC maturity curve. Many of the challenges faced broadly falls under access and complexity.

The lack of access to the required skills is a large challenge, especially talent steeped in what IDC terms as third and fourth platform technologies and technology delivery models. These include cloud computing, Internet of Things (IoT) and mobility (underpinned by 5G), and big data analytics and machine learning, all of which need to operate in a secure environment. Implementing digital transformation requires multi-domain expertise spanning business and technology, which is hard for enterprises to acquire. Emphasis is often placed on processes and not outcomes. Employees often need to be retrained. Business continuity takes precedence over targeted investments.

Q How are enterprises creating    more    value   by leveraging on technologies to ensure successful transformation?

In the journey towards establishing a Digital Nation, the private-public and people are embracing technologies hence accelerating digital transformation efforts.

BFSI: Techwire Asia found that more than 70% of Malaysians are looking forward to a digital banking revolution. Malaysian banks are transforming digitally to align to customer needs, improve operations, meet compliance, enable open ecosystems by leveraging emerging technologies to address new opportunities.

Healthcare: The healthcare sector is turning to digital solutions to realise the promise of connected digital healthcare. Enhancing patient experience, increasing diagnostic accuracy, and improving patient care are some of the goals that the healthcare sector is hoping to achieve as a result of digital change.

Q Why  TM  ONE   is  the  right partner in supporting your transformation journey?

Emerging technologies are shaping the industries from continuous remote diagnostics, conversational Artificial Intelligence (AI), distributed cybersecurity, industrial robotics and automation and more.

To facilitate and accelerate digital adoption, TM ONE has built its offerings along four (4) technology pillars of digital transformation – Cloud, cybersecurity, smart services and professional services. Cloud carries the weight of digital change squarely on its shoulders. TM ONE Cloud α empowers enterprises with a comprehensive, customised, end-to-end, cloud solutions that deliver agility, innovation and growth. It is complemented by TM ONE cybersecurity solution, known as CYDEC (Cyber Defence Centre), which offers the best continuous, real-time and predictive protection spanning private and public networks, data, identity, and devices and infrastructure–to mitigate attacks on brand and reputation, online fraud, and mobile channels. Smart services are the most visible ambassadors of digital transformation, taking Malaysia a step closer to the Digital Malaysia aspiration. Whereas TM ONE Professional services help leaders create vision and roadmaps, enabling predictable, business-aligned digital transformation.

This article was written in collaboration with The Edge.

How TM ONE’s CYDEC Cybersecurity Solution Turns Cybersecurity Challenges Into Cyber Resiliency and Digital Trust

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Raja Azrina Raja Othman
Raja Azrina is the Information Security Advisor at TM ONE and a renowned expert with over 25 years of experience in information security and computer crime, as well as advising the Malaysian government and various large corporations in devising their cybersecurity strategies. She has led in design, development and implementation of innovative solutions, which includes cyber crisis command system and endpoint solution for critical infrastructure

Q Why is cybersecurity imperative in realising Malaysia’s Digital Nation vision?

The Malaysia Cyber Security Strategy 2020-2024 (MCSS) outlines the key objectives and five strategic pillars that will govern all aspects of cybersecurity planning and implementation in the country. One of the focus areas is to improve national cyber resilience against cyber threats.

In line with the 10-year Malaysia blueprint road map of MyDIGITAL as announced by the Government, we will see a transformation of Malaysia into a digitally-driven, and regional leader in the digital economy and cybersecurity will be at the forefront. Organisations will need to build stronger digital trust and cyber resiliency resulting in a better-protected digital infrastructure and cleaner data in the cloud, through every endpoint.

“In the distant past, Incident Response and Forensics were an option. However, today the ability to detect, respond and mitigate in a prompt manner are essential services. Detection capability depends on level of threat visibility. Response capability is dependent on the level of rotection measures in place. We cannot perform effective response, without proper control measures in place. Reality is off-the-shelf systems, be it IT, IoT, IIoT and OT systems are vulnerable, in their default state. Thus, at TM ONE, designing security into the solution is inevitable,” says Raja Azrina.

Q To sustain during the lockdown, organisations migrated their services and operations online. As more are moving to the cloud, it is important to remain aware of the lingering security risks. Where should you start?

Managing security incidents that affect your business in real-time can be confusing particularly to any organisation that is in the early period of its digital transformation.

Many businesses need real-time protection from cyber threats, as delays in determining attacks can have significant financial implications. Having limited and detached equipment, tools, and system hinder organisations to own effective and efficient end-to-end cybersecurity services. Finding out trusted well experience digital solutions providers are daunting while sorting it internally with a lack of trained and qualified in-house professionals and immature recovery planning is also a challenge.

For holistic cyber defense protection, your cybersecurity solutions need to be able to detect, respond, predict and protect your systems and data from the breach in real-time, 24/7.

Q Your company’s data represents your most critical assets and protecting them should be high on your list of priorities. How does a trusted partner ensures your digital assets are protected in real-time?

Your partner is your first line of defense in ensuring the safety of your cyber ecosystem. Having the right experts who can manage your cybersecurity portfolio, with the ability to reach your data house digitally and also physically closer to your location is crucial. It offers a worry-free convenience, so you can focus on your core business operations without compromising on security.

TM ONE Cyber Defense Centre (CYDEC) offers fully-managed security services that detect, respond, predict and prevent cyberattacks. It protects a wide range of digital assets and services including those powered by the cloud and 5G, such as IoT applications, information technology and operational technology systems, primarily within Critical National & Information Infrastructure (CNII).

TM ONE’s recent partnership with Telefonica Global Solutions, combined with our own cybersecurity experts with extensive experience, CYDEC’s capability and capacity offers you a business value approach, enabling you to achieve faster identification of potential risks, addressing the gaps in security implementation, and providing you with the right recommendations based on information security strategy. These will ensure that organisations can quickly, accurately and strategically build their cybersecurity resilience in this new wave of digitalisation.

The EDGE Vertical Column: CYDEC

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