TM One Business Services
Re-imagine the experience of customers and employees, while improving productivity, privacy, security, and compliance with TM One.
Re-imagine the experience of customers and employees, while improving productivity, privacy, security, and compliance with TM One.
Greater customer experience and employees productivity are the twin engines of business growth. Capitalise on the strategies, services, and technology solutions that make employees smarter, faster, and more productive, while enhancing customer management in an increasingly personalised demand environment.
TM One offers a full range of Customer Experience-as-a-Service (CXaaS), HR-as-a-service (HRaaS), Business-Process-as-a-service (BPaaS), and revenue management solutions that provide your organisation access to cloud-based technology solutions, and a broad set of skills flexibly and on-demand.
With TM One’s business process outsourcing services, your organisation will be able to retain, engage and grow customers and employee relationships. Our services enable you to adopt modern business processes, which lead to higher revenues, enhanced customer and employee satisfaction, and greater operational efficiency and innovation—in a cost-efficient, agile, secure and compliant manner.
Plug into TM One’s diverse set of services—which combine technology, best practices, and skills into a single cohesive package—to maximise the performance of sales, marketing, and service teams, as well as human resources and operations.
Get access to customisable revenue generation & assurance solutions to meet your organisation's growth and recovery, while maintaining high level of customer experience and promoting loyalty.
Increase your sales funnel with targeted approach to ensure high sales conversion. With TM One’s broad range of sales & marketing solutions, your organisation will be able to lower the cost of raising sales in adopting new marketing channels seamlessly.
Improve your business’ ability to collect payments on-time to strengthen profitability and cash flow, and lower bad-debt exposure. Enhance your outcome accounts receivable management portfolio and maintaining customer loyalty.
Improve your business’ ability to compete in a more complex omnichannel environment and to meet the demands from your customers for more personalised services. Increase your ability to scale both the quality and the quantity of customer interactions, while lowering the costs to serve.
Achieve a 360-degree view of customers—across touchpoints including voice, email and a variety of messengers & social media channels—to elevate your customer experience and improve customer responsiveness. TM One’s Customer Engagement services include:
Build effective and cost-efficient IT and HR helpdesks that combine people, process and tools in a single turnkey solution. Lower organisational friction and increase employee experience. With TM One Helpdesk Engagement services, you can:
Increase your organisation’s ability to improve HR outcomes across the hiring-onboarding-engagement-and-training lifecycle. Acquire the talent you need easily, revamp learning and development, and manage HR operations with greater efficiency.
Create bespoke payroll solutions that align to your specific needs, tighten payroll and tax-filing processes, and enhance financial compliance. With TM One Payroll Services you achieve:
TM One Manpower solutions cover a wide range of talent acquisition practices including recruitment, training and placement. With TM One Manpower Services organisations will be able to:
Simplify and magnify the benefits of employee learning and development with TM One Training Services. Access a broad set of readymade courses across CX engagement, digital transformation, agile practices, and technology delivery. TM One Training Services results in:
Leverage advanced analytics and machine learning to better gauge the competence, natural strengths, and proficiency of employees in order to make smarter hiring, training, promotion, and succession planning decisions. With TM One Talent Assessment Services, you will be able to:
Boost the efficiency and the productivity of workers, shrink human errors stemming from manual processes, and augment customer satisfaction with an array of analytics- and AI-enabled services that automate and modernise businesses processes.
Leverage Robotic Processing Automation (RPA) solutions to automate workflows, improve operational resilience, and free employees from repetitive tasks. TM One’s RPA solutions can:
Extract critical business information from unstructured and semi-structured assets, organise it, and make it searchable with TM One’s Intelligent Document Processing services. Key benefits include:
Allow customers and internal teams to find the answers to their queries quickly and engage easily with experts with chatbots powered by machine learning. TM One Conversational AI solutions utilise Natural Language Processing to enable you to:
TM One cognitive search is an enterprise querying solution that employs artificial intelligence to deliver contextually-intelligent answers—from a range of data sets—to business questions. It offers businesses:
TM One’s Value-Added Services underpin and strengthen our key offerings and enable organisations to outsource the everyday management of technology solutions, allowing them to focus on business outcomes. We also help businesses navigate through the complexities of adopting the right digital tools and practices.
With TM One’s Consultancy services, organisations get access to our Centre of Expertise and get the guidance they need to determine the best business processes, conceptualise or finetune customer journeys, and create technology roadmaps. Our consultancy services can help you:
Our cloud-based contact centre operating system integrates with a wide variety of communication modes including voice calls, emails, chatbots, messenger solutions such as WhatsApp Business, and social media platforms. It also brings together multiple tools—such as call recording, distribution, and routing software, for example—to improve management and operations. Key benefits include:
Leverage TM One’s Virtual Desktop Infrastructure (VDI) services to increase your ability to respond and scale to unpredictable computing requirements with ease and speed. Our VDI services also improve data security and can help:
Enrich customer engagements, while lowering the complexity and cost barriers to adopting a world-class CRM suite. Streamline customer data and relationship management and increase revenue, profitability and customer experience. With TM One’s Multi-tiered Cloud CRM, you get the ability to:
Whether you are at the start of your customer engagement journey or want to access more advanced, AI-enabled contact centre applications, TM One’s flexible packages can help fulfil your needs.
Individuals, start-ups, and businesses who need to establish their first contact centres swiftly and cost-efficiently.
Speed and Value
Organisations which intend to evolve existing contact centre practices and are focused on enhancing customer experience.
Improved omnichannel and personalisation abilities
Enterprises with high contact centre maturity, which want to leverage AI-powered solutions and predictive analytics.
Access to advanced analytics and AI capabilities
Individuals, start-ups, and businesses who need to establish their first contact centres swiftly and cost-efficiently.
Speed and Value
Organisations which intend to evolve existing contact centre practices and are focused on enhancing customer experience.
Improved omnichannel and personalisation abilities
Enterprises with high contact centre maturity, which want to leverage AI-powered solutions and predictive analytics.
Access to advanced analytics and AI capabilities
Business processes are the bedrock of the modern enterprise. Ensure that they run smoothly, efficiently, cost-effectively, and in compliance with regulations.
Greater specialisation across multiple business functions can outpace an organisation’s ability to acquire talent. Get the best expertise on tap with TM One Business Services.
Maximise the value of your organisation’s full-time staffers by freeing them up from routine tasks. Generate increased productivity with outsourcing, and process automation.
In the everyday bustle, some business processes fall through the cracks. Ensure the reliability of process outcomes, and improve process SLAs with dedicated outsourced teams.
Lower the CAPEX and the OPEX costs of producing routine business outcomes, while creating increased cost visibility and predictability. Sharpen financial decision-making.
Over time business processes tend to stagnate. Drive continuous improvement, adopt digital ways of working, and raise the process innovation quotient of business functions.
Lower exposure to risk and compliance vulnerabilities with better process and data management. Boost data security, and data privacy models and stay abreast with regulations.
Leverage best practices to fill sales and marketing pipelines, accelerate outbound sales and cross-sell opportunities, lower customer churn, and protect recurring business.
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