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TM ONE Business Services. Transforming business practices for tomorrow, today.
Technology and dynamic customer expectations are disrupting how consumers interact with businesses and how enterprises orchestrate internal processes. Contact centres are steadily being re-invented with the introduction of digital touchpoints such as social media and live chat. Sales organisations are making the shift from outside, field-based sales structures to inside sales models. Outsourcing and modernising these business processes yields improved efficiency and responsiveness, and generates higher sales with the ability to scale and innovate, while optimising operational costs.
TM ONE Business Services operates across Malaysia and Indonesia and is powered by digital, cloud, collaboration and connectivity excellence. It is the leading business services provider, offering comprehensive and integrated business process outsourcing services to boost customer experience and business operations. Shift from systems of records to systems of engagement and insights with TM ONE Business Services. Achieve connected, smarter and more personalised experiences and greater business agility. Create an adaptive digital business with TM ONE Business Services and take business practices to the next level.
Greater specialisation across multiple business functions can outpace an organisation’s ability to acquire talent. Get the best expertise on tap with TM ONE Business Services.
Maximise the value of your organisation’s full-time staffers by freeing them up from routine tasks. Generate increased productivity with outsourcing, and process automation.
In the everyday bustle, some business processes fall through the cracks. Ensure the reliability of process outcomes, and improve process SLAs with dedicated outsourced teams.
Lower the CAPEX and the OPEX costs of producing routine business outcomes, while creating increased cost visibility and predictability. Sharpen financial decision-making.
Over time business processes tend to stagnate. Drive continuous improvement, adopt digital ways of working, and raise the process innovation quotient of business functions.
Lower exposure to risk and compliance vulnerabilities with better process and data management. Boost data security, and data privacy models and stay abreast with regulations.
Leverage best practices to fill sales and marketing pipelines, accelerate outbound sales and cross-sell opportunities, lower customer churn, and protect recurring business.
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