TM One Business Services

Re-imagine the experience of customers and employees, while improving productivity, privacy, security, and compliance with TM One.

Keeping Your Business Drivers in Pole Position

Greater customer experience and employees productivity are the twin engines of business growth. Capitalise on the strategies, services, and technology solutions that make employees smarter, faster, and more productive, while enhancing customer management in an increasingly personalised demand environment.

TM One offers a full range of Customer Experience-as-a-Service (CXaaS), HR-as-a-service (HRaaS), Business-Process-as-a-service (BPaaS), and revenue management solutions that provide your organisation access to cloud-based technology solutions, and a broad set of skills flexibly and on-demand.

With TM One’s business process outsourcing services, your organisation will be able to retain, engage and grow customers and employee relationships. Our services enable you to adopt modern business processes, which lead to higher revenues, enhanced customer and employee satisfaction, and greater operational efficiency and innovation—in a cost-efficient, agile, secure and compliant manner.

A Better Way to Work

Plug into TM One’s diverse set of services—which combine technology, best practices, and skills into a single cohesive package—to maximise the performance of sales, marketing, and service teams, as well as human resources and operations.

  • Revenue Management Services
  • Customer Experience Management Services
  • Human Resources Management Services
  • Business Process Management Services
  • Value-Added Services

Revenue Management Services

Get access to customisable revenue generation & assurance solutions to meet your organisation's growth and recovery, while maintaining high level of customer experience and promoting loyalty.

  • Revenue Generation Services

    Increase your sales funnel with targeted approach to ensure high sales conversion. With TM One’s broad range of sales & marketing solutions, your organisation will be able to lower the cost of raising sales in adopting new marketing channels seamlessly.

    TM One Revenue Generation services includes:

    • Telesales
    • Telemarketing
    • Lead Generation
    • Insight Sales
    • Digital Marketing
    • Social Media Marketing
    • Client Account Management
    • Revenue Generation Consultancy
  • Revenue Assurance Services

    Improve your business’ ability to collect payments on-time to strengthen profitability and cash flow, and lower bad-debt exposure. Enhance your outcome accounts receivable management portfolio and maintaining customer loyalty.

    TM One’s Revenue Assurance services include:

    • Tele-collection
    • Largescale Tele-reminder
    • Loyalty Programs
    • Revenue Assurance Consultancy

Customer Experience Management Services

Improve your business’ ability to compete in a more complex omnichannel environment and to meet the demands from your customers for more personalised services. Increase your ability to scale both the quality and the quantity of customer interactions, while lowering the costs to serve.

  • Customer Engagements

    Achieve a 360-degree view of customers—across touchpoints including voice, email and a variety of messengers & social media channels—to elevate your customer experience and improve customer responsiveness. TM One’s Customer Engagement services include:

    • Omnichannel CX Engagement
    • Digital Channel Management
    • Customer Surveys
  • Helpdesk Engagement

    Build effective and cost-efficient IT and HR helpdesks that combine people, process and tools in a single turnkey solution. Lower organisational friction and increase employee experience. With TM One Helpdesk Engagement services, you can:

    • Improve employee productivity levels
    • Fortify your ability to offer cost-effective, self-help solution
    • Raise helpdesk KPIs with better management and analytics
    • Increase employee engagement and lower churn

Human Resources Management Services

Increase your organisation’s ability to improve HR outcomes across the hiring-onboarding-engagement-and-training lifecycle. Acquire the talent you need easily, revamp learning and development, and manage HR operations with greater efficiency.

  • Payroll Services

    Create bespoke payroll solutions that align to your specific needs, tighten payroll and tax-filing processes, and enhance financial compliance. With TM One Payroll Services you achieve:

    • Time and cost efficiencies
    • The ability to scale up frictionlessly
    • Greater data security
    • Lower exposure to penalties or fines for payroll violations
  • Manpower Services

    TM One Manpower solutions cover a wide range of talent acquisition practices including recruitment, training and placement. With TM One Manpower Services organisations will be able to:

    • Lower their talent acquisition costs
    • Increase staffing flexibility and scalability
    • Acquire hard-to-find resources swiftly
    • Create tighter integration between business and HR teams
  • Training Services

    Simplify and magnify the benefits of employee learning and development with TM One Training Services. Access a broad set of readymade courses across CX engagement, digital transformation, agile practices, and technology delivery. TM One Training Services results in:

    • Higher employee morale and motivation
    • Increased loyalty and higher retention
    • Greater employee productivity
    • Lower costs associated with training
    • Improved employer branding and lower recruitment challenges
  • Talent Assessment Services

    Leverage advanced analytics and machine learning to better gauge the competence, natural strengths, and proficiency of employees in order to make smarter hiring, training, promotion, and succession planning decisions. With TM One Talent Assessment Services, you will be able to:

    • Improve recruitment decisions and lower turnover rates
    • Enhance onboarding processes and the quality of hires
    • Evaluate training requirements better and maximise learning outcomes
    • Support employees better, increase loyalty, and lower attrition
    • Build competencies and improve succession planning

Business Process Management Services

Boost the efficiency and the productivity of workers, shrink human errors stemming from manual processes, and augment customer satisfaction with an array of analytics- and AI-enabled services that automate and modernise businesses processes.

  • Robotic Processing Automation

    Leverage Robotic Processing Automation (RPA) solutions to automate workflows, improve operational resilience, and free employees from repetitive tasks. TM One’s RPA solutions can:

    • Increase worker productivity and satisfaction
    • Enhance customer experience and business profitability
    • Strengthen compliance and governance
    • Cut costs and enable scale easily
    • Shrink errors and reinforce security
  • Intelligent Document Processing

    Extract critical business information from unstructured and semi-structured assets, organise it, and make it searchable with TM One’s Intelligent Document Processing services. Key benefits include:

    • Transforms inaccessible, dark data into usable information
    • Increases efficiency of data capture and data verification
    • Significantly shrinks the costs and errors rates associated with manual data processing
    • Simplifies compliance and speeds up processes
    • Creates a foundation for further automation
  • Conversational AI

    Allow customers and internal teams to find the answers to their queries quickly and engage easily with experts with chatbots powered by machine learning. TM One Conversational AI solutions utilise Natural Language Processing to enable you to:

    • Provide 24X7 support without raising costs
    • Augment customer experience and NPS scores
    • Boost contact centre efficiency and KPIs such as first call resolution
    • Lower the pressure on contact centre operations, while simultaneously driving up scale
  • Cognitive Search

    TM One cognitive search is an enterprise querying solution that employs artificial intelligence to deliver contextually-intelligent answers—from a range of data sets—to business questions. It offers businesses:

    • Highly accurate and swift answers to complex questions
    • Enhanced decision-making capabilities
    • Improved knowledge and insight discovery
    • Greater employee productivity and service-delivery capabilities

Value-Added Services

TM One’s Value-Added Services underpin and strengthen our key offerings and enable organisations to outsource the everyday management of technology solutions, allowing them to focus on business outcomes. We also help businesses navigate through the complexities of adopting the right digital tools and practices.

  • Consultancy

    With TM One’s Consultancy services, organisations get access to our Centre of Expertise and get the guidance they need to determine the best business processes, conceptualise or finetune customer journeys, and create technology roadmaps. Our consultancy services can help you:

    • Design operational processes in line with the best industry standards
    • Chart out complex, multi-layered customer journeys
    • Plan technology upgrades and new implementations
    • Manage, upskill and retain employees
  • Omnichannel Cloud Telephony

    Our cloud-based contact centre operating system integrates with a wide variety of communication modes including voice calls, emails, chatbots, messenger solutions such as WhatsApp Business, and social media platforms. It also brings together multiple tools—such as call recording, distribution, and routing software, for example—to improve management and operations. Key benefits include:

    • Achieving a single view of customers
    • The ability to provide an omnichannel experience
    • Higher customer experience
    • Improved contact centre metrics
  • Virtual Desktop Infrastructure

    Leverage TM One’s Virtual Desktop Infrastructure (VDI) services to increase your ability to respond and scale to unpredictable computing requirements with ease and speed. Our VDI services also improve data security and can help:

    • Streamline hot-desking or remote-work practices
    • Strengthen compliance and security posture
    • Achieve greater organisational agility and flexibility
    • Improve control and manageability
  • Multi-tiered Cloud CRM

    Enrich customer engagements, while lowering the complexity and cost barriers to adopting a world-class CRM suite. Streamline customer data and relationship management and increase revenue, profitability and customer experience. With TM One’s Multi-tiered Cloud CRM, you get the ability to:

    • Get a deeper understanding of customers
    • Manage multi-channel campaigns and turn prospects into business relationships
    • Empower agents to have contextually-aware customers conversations
    • Scale users and features as your business grows
    • Automate processes and increase productivity

Flexible Contact Centre Services

Whether you are at the start of your customer engagement journey or want to access more advanced, AI-enabled contact centre applications, TM One’s flexible packages can help fulfil your needs.

Contact Centre Lite

Best-Suited For

Individuals, start-ups, and businesses who need to establish their first contact centres swiftly and cost-efficiently.

Key Advantages

Speed and Value

Highlights

  • Low cost, fast setup
  • Shared facilities and resources
  • Supports Malay and English interactions

Contact Centre Premier

Best-Suited For

Organisations which intend to evolve existing contact centre practices and are focused on enhancing customer experience.

Key Advantages

Improved omnichannel and personalisation abilities

Highlights

  • Omnichannel capabilities
  • Dedicated facilities and resources
  • Multi-language support
  • 24/7 X 365 service

Contact Centre Premier-Plus

Best-Suited For

Enterprises with high contact centre maturity, which want to leverage AI-powered solutions and predictive analytics.

Key Advantages

Access to advanced analytics and AI capabilities

Highlights

  • AI and big data analytics solutions
  • Omnichannel personalisation capabilities
  • Dedicated facilities and resources
  • Multi-language support
  • 24/7 X 365 service
  • Contact Centre Lite
  • Contact Centre Premier
  • Contact Centre Premier-Plus

Contact Centre Lite

Best-Suited For

Individuals, start-ups, and businesses who need to establish their first contact centres swiftly and cost-efficiently.

Key Advantages

Speed and Value

Highlights

  • Low cost, fast setup
  • Shared facilities and resources
  • Supports Malay and English interactions

Contact Centre Premier

Best-Suited For

Organisations which intend to evolve existing contact centre practices and are focused on enhancing customer experience.

Key Advantages

Improved omnichannel and personalisation abilities

Highlights

  • Omnichannel capabilities
  • Dedicated facilities and resources
  • Multi-language support
  • 24/7 X 365 service

Contact Centre Premier-Plus

Best-Suited For

Enterprises with high contact centre maturity, which want to leverage AI-powered solutions and predictive analytics.

Key Advantages

Access to advanced analytics and AI capabilities

Highlights

  • AI and big data analytics solutions
  • Omnichannel personalisation capabilities
  • Dedicated facilities and resources
  • Multi-language support
  • 24/7 X 365 service

Success Stories

Ready to Transform Business Services? Request a Free Quote.

TM One Business Services

Business processes are the bedrock of the modern enterprise. Ensure that they run smoothly, efficiently, cost-effectively, and in compliance with regulations.

Modernise Business Processes

Get the TM One Business Services eBrochure.

Access to Experts

Greater specialisation across multiple business functions can outpace an organisation’s ability to acquire talent. Get the best expertise on tap with TM One Business Services.

Free Up Resources

Maximise the value of your organisation’s full-time staffers by freeing them up from routine tasks. Generate increased productivity with outsourcing, and process automation.

Assured Outcomes

In the everyday bustle, some business processes fall through the cracks. Ensure the reliability of process outcomes, and improve process SLAs with dedicated outsourced teams.

Optimised Costs

Lower the CAPEX and the OPEX costs of producing routine business outcomes, while creating increased cost visibility and predictability. Sharpen financial decision-making.

Innovate Continually

Over time business processes tend to stagnate. Drive continuous improvement, adopt digital ways of working, and raise the process innovation quotient of business functions.

Risk and Governance

Lower exposure to risk and compliance vulnerabilities with better process and data management. Boost data security, and data privacy models and stay abreast with regulations.

Boost Revenues

Leverage best practices to fill sales and marketing pipelines, accelerate outbound sales and cross-sell opportunities, lower customer churn, and protect recurring business.

Modernise Business Processes

Get the TM One Business Services eBrochure.

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