TM One Business Services

Increase your sales funnel with targeted approach to ensure high sales conversion. With TM One’s broad range of sales & marketing solutions, your organisation will be able to lower the cost of raising sales in adopting new marketing channels seamlessly.

TM One Revenue Generation services includes:

• Telesales
• Telemarketing
• Lead Generation
• Insight Sales
• Digital Marketing
• Social Media Marketing
• Client Account Management
• Revenue Generation Consultancy

Improve your business’ ability to collect payments on-time to strengthen profitability and cash flow, and lower bad-debt exposure. Enhance your outcome accounts receivable management portfolio and maintaining customer loyalty.

TM One’s Revenue Assurance services include:

• Tele-collection
• Largescale Tele-reminder
• Loyalty Programs
• Revenue Assurance Consultancy

Achieve a 360-degree view of customers—across touchpoints including voice, email and a variety of messengers & social media channels—to elevate your customer experience and improve customer responsiveness. TM One’s Customer Engagement services include:

• Omnichannel CX Engagement
• Digital Channel Management
• Customer Surveys

Build effective and cost-efficient IT and HR helpdesks that combine people, process and tools in a single turnkey solution. Lower organisational friction and increase employee experience. With TM One Helpdesk Engagement services, you can:

• Improve employee productivity levels
• Fortify your ability to offer cost-effective, self-help solution
• Raise helpdesk KPIs with better management and analytics
• Increase employee engagement and lower churn

Create bespoke payroll solutions that align to your specific needs, tighten payroll and tax-filing processes, and enhance financial compliance. With TM One Payroll Services you achieve:

• Time and cost efficiencies
• The ability to scale up frictionlessly
• Greater data security
• Lower exposure to penalties or fines for payroll violations

TM One Manpower solutions cover a wide range of talent acquisition practices including recruitment, training and placement. With TM One Manpower Services organisations will be able to:

• Lower their talent acquisition costs
• Increase staffing flexibility and scalability
• Acquire hard-to-find resources swiftly
• Create tighter integration between business and HR teams

Simplify and magnify the benefits of employee learning and development with TM One Training Services. Access a broad set of readymade courses across CX engagement, digital transformation, agile practices, and technology delivery. TM One Training Services results in:

• Higher employee morale and motivation
• Increased loyalty and higher retention
• Greater employee productivity
• Lower costs associated with training
• Improved employer branding and lower recruitment challenges

Leverage advanced analytics and machine learning to better gauge the competence, natural strengths, and proficiency of employees in order to make smarter hiring, training, promotion, and succession planning decisions. With TM One Talent Assessment Services, you will be able to:

• Improve recruitment decisions and lower turnover rates
• Enhance onboarding processes and the quality of hires
• Evaluate training requirements better and maximise learning outcomes
• Support employees better, increase loyalty, and lower attrition
• Build competencies and improve succession planning

Leverage Robotic Processing Automation (RPA) solutions to automate workflows, improve operational resilience, and free employees from repetitive tasks. TM One’s RPA solutions can:

• Increase worker productivity and satisfaction
• Enhance customer experience and business profitability
• Strengthen compliance and governance
• Cut costs and enable scale easily
• Shrink errors and reinforce security

Extract critical business information from unstructured and semi-structured assets, organise it, and make it searchable with TM One’s Intelligent Document Processing services. Key benefits include:

• Transforms inaccessible, dark data into usable information
• Increases efficiency of data capture and data verification
• Significantly shrinks the costs and errors rates associated with manual data processing
• Simplifies compliance and speeds up processes
• Creates a foundation for further automation

Allow customers and internal teams to find the answers to their queries quickly and engage easily with experts with chatbots powered by machine learning. TM One Conversational AI solutions utilise Natural Language Processing to enable you to:

• Provide 24X7 support without raising costs
• Augment customer experience and NPS scores
• Boost contact centre efficiency and KPIs such as first call resolution
• Lower the pressure on contact centre operations, while simultaneously driving up scale

TM One cognitive search is an enterprise querying solution that employs artificial intelligence to deliver contextually-intelligent answers—from a range of data sets—to business questions. It offers businesses:

• Highly accurate and swift answers to complex questions
• Enhanced decision-making capabilities
• Improved knowledge and insight discovery
• Greater employee productivity and service-delivery capabilities

With TM One’s Consultancy services, organisations get access to our Centre of Expertise and get the guidance they need to determine the best business processes, conceptualise or finetune customer journeys, and create technology roadmaps. Our consultancy services can help you:

• Design operational processes in line with the best industry standards
• Chart out complex, multi-layered customer journeys
• Plan technology upgrades and new implementations
• Manage, upskill and retain employees

Our cloud-based contact centre operating system integrates with a wide variety of communication modes including voice calls, emails, chatbots, messenger solutions such as WhatsApp Business, and social media platforms. It also brings together multiple tools—such as call recording, distribution, and routing software, for example—to improve management and operations. Key benefits include:

• Achieving a single view of customers
• The ability to provide an omnichannel experience
• Higher customer experience
• Improved contact centre metrics

Leverage TM One’s Virtual Desktop Infrastructure (VDI) services to increase your ability to respond and scale to unpredictable computing requirements with ease and speed. Our VDI services also improve data security and can help:

• Streamline hot-desking or remote-work practices
• Strengthen compliance and security posture
• Achieve greater organisational agility and flexibility
• Improve control and manageability

Enrich customer engagements, while lowering the complexity and cost barriers to adopting a world-class CRM suite. Streamline customer data and relationship management and increase revenue, profitability and customer experience. With TM One’s Multi-tiered Cloud CRM, you get the ability to:

• Get a deeper understanding of customers
• Manage multi-channel campaigns and turn prospects into business relationships
• Empower agents to have contextually-aware customers conversations
• Scale users and features as your business grows
• Automate processes and increase productivity