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The portal was recently hit by a Distributed Denial of Service (DDoS) attack, resulting in prolonged unplanned downtime.
With a relatively small IT team, the customer needed a solution to defend against possible attacks.
The Solution
Distributed Denial of Service (DDoS) scrubbing capabilities was provided to customers.
Up to 40Gbps bandwidth with a combination of Internet Service Provider (ISP) Backbone and Customer Premises Equipment (CPE) protection.
24x7 proactive security monitoring.
The Benefit
Recent Distributed Denial of Service (DDoS) attacks have been mitigated with round the clock proactive security monitoring.
Customer was able to redeploy IT resources as less time is spent on operational management and monitoring of Distributed Denial of Service (DDoS) attacks.
Explore our comprehensive range of solutions, designed to cater to business processes across various industries. All to help you run your business simpler, better and faster.
Data Centre Services
Ease business operations with the intelligent data centre.
As the Digital Enabler, TM ONE is constantly working to offer the best-in-class total experience of ICT
services and digital business solutions.
We seek and attract strategic alliances and an ecosystem of local and global partners to create
innovative end-to-end digital solutions and managed services to serve our enterprise and public-sector
customers.
Menara TM ONE,
No 1 Jalan Damansara,
60000 Kuala Lumpur.
Privacy Notice
Dear TM ONE Customers,
Thank you for your continuous support. As you are aware, Personal Data Protection Act 2010 (PDPA) that was
passed in 2010 came into force on 15 November 2013. In our effort to ensure compliance to the said Act, we wish
to draw your attention to TM ONE’S Privacy Notice as follows:
What Personal Information Do We Collect?
If you choose to transact with TM ONE i.e. for subscription of any products and / or services or use of TM
ONE’S Portal, you will be asked to provide your personal information such as and may not be limited to name,
identification card number, mailing address, phone number(s), email address(es), contact preferences. Where you
intend to use TM ONE’S Portal for purposes of making transactions involving online payments, your credit card
information may also be collected for the purpose of processing your payments.
You will also be required to explicitly provide your consent to the provision of your personal information
aforementioned in the form and manner as indicated in the registration process, failing which you will not be
able to subscribe for the products and / or services or register for the use of our Portal.
When you transact with TM ONE, we may collect or receive and store certain personal non-identifiable
information. Such information is collected passively using various technologies and for now cannot be used to
specifically identify you. This information may include:-
device-specific information such as hardware model, operating system version, unique device identifiers,
mobile network information, memory, sound card data, Internet Protocol (IP) address;
cookies that may uniquely identify your browser;
details of how you access and/or use TM ONE Portal or TM corporate website for example your search
queries;
total number of visitors accessing and / or using TM ONE Portal or TM corporate website;
diagnostic and usage data generated by your device;
how you and other users use and interact with TM ONE portal or TM corporate website, even if you are not
registered at or signed in.
details whether you open, read, or delete messages sent via targeted marketing which includes web
beacons, cookies or similar technologies.
The above is collectively known as “Non-Personal Information”. If we do combine Non-Personal Information with
Personal Data, the combined information will be treated as Personal Data for as long as it remains combined.
If you do not wish for your Personal Data to be collected via cookies, you may deactivate cookies by
adjusting your internet browser settings to disable, block or deactivate cookies, by deleting your browsing
history and clearing the cache from your internet browser.
How We Use Your Personal Information?
Your personal information will be used or processed for the following purposes:-
Assessing your application or continued provisioning of the products and / or services (whichever is
applicable);
Finance operation including verifying and processing payment, billing and billing enquiries;
Customizing advertisements and content on TM ONE’s website;
Responding to your enquiries;
Research purposes including historical and statistical purposes and analysis;
General operation and maintenance of the products and / or services provided including audit and its related
website(s);
Verification purposes;
Matching any data held by TM ONE or its group of companies relating to you from time to time;
Provide you with regular communications from TM ONE relating to the products and / or services provided; and
Investigation of complaints, suspected suspicious transactions and research for service or products
improvement;
By submitting your information to TM ONE, you hereby consent and authorize TM ONE to process and verify any
information about you from any third party, especially credit bureau or credit reference agencies, which TM ONE
may require in connection with your application for any of TM ONE’s products and/or services and/or review of
the existing account with TM ONE. Such consent and authorization will extend to any information obtained from
any of the account(s) presently maintained for you, any new application for any form of services rendered or
products provided by TM ONE, such historical financial or credit records, data or information whether or not
provided personally or by any other sources relating to you which was collected, received, captured, compiled,
secured and/or obtained by TM ONE through or by whatever means or methods or forms.
Disclosure of Your Personal Information
If you choose to register and transact with TM ONE, your personal information may be shared where necessary
and only on a need to know basis with other TM ONE subsidiary or agencies so as to serve you in the most
efficient and effective manner. An example might be in terms of resolving or addressing complaints that require
escalation to other TM ONE Subsidiary or agencies. TM ONE may disclose your personal information to the
following parties for the purposes stated above:-
TM ONE’s service providers or agents who are involved in providing the products and / or services;
Third parties (including those overseas) who provide data processing services;
Any credit reference agencies or, in the event of default, any debt collection agencies;
Any person, who is under a duty of confidentiality to which has undertaken to keep such data confidential,
which TM ONE has engaged to fulfil its obligations to you; and
Any actual or proposed assignee, transferee, participant or sub-participant of TM ONE’s rights or business;
Your personal information will not be disclosed to any unauthorized third party.
Your personal information may be disclosed due to reasons of law, legal process, litigation, and/or
requests from public and governmental authorities and any disclosure will be to such public and governmental
authorities only. We may also disclose information about you if we determine that disclosure is necessary or
appropriate for purposes of national security, law enforcement, or other issues of public importance.
If you would like to request access or correction of your personal information or where you elect to limit
TM ONE’s right to process your personal information, you may contact TM ONE personnel or call at +603 77128888.
Any request of access to correct personal information may be subjected to a fee and also to applicable
provisions in the PDPA. However, we reserve the right to decline requests which jeopardize the security and
privacy of the personal information of others as well as requests which are impractical or not made in good
faith. We may review and update this Privacy Notice from time to time to reflect changes in the law, changes in
our business practices, procedures and structure, and the community’s changing privacy expectations. The latest
version of the Privacy Notice will be made available at
www.tmone.com.my
In the event of any conflict between the English and other language versions, the English version shall
prevail.
Terms & Conditions (TM ONE Website) TM ONE Website Use and Access Agreement
ACCEPTANCE OF TERMS – GENERAL
The use of TM ONE Website is subject to the terms and conditions (“T&C”) provided herein. By
accessing and using TM ONE Website you agree to be bound by this T&C and any modifications and
amendments, which may be posted by TM ONE on TM ONE Website from time to time.
You agree that TM ONE may modify and amend this T&C at any time without notice. Unless
explicitly stated otherwise, any new service introduced by TM ONE, shall be subject to this T&C.
All such notices are hereby incorporated by reference into the T&C. You are responsible for
regularly reviewing TM ONE T&C posted on TM ONE Website. By continuing to use TM ONE Website,
you are deemed to have agreed to be bound by any modifications and amendments to this T&C.
You can access TM ONE Website home page and browse the Website without disclosing your personal
data.
The service and links of the TM ONE Website may include links to third party websites and are subject to
Section 7 herein ;
You shall mean any user of TM ONE Website.
“TM ONE” shall mean TM ONE Berhad and “TM ONE Group” shall mean any subsidiary of TM ONE Berhad.
“TM ONE Service” shall mean the information, communications and technology services and products
provided and made available to you by TM ONE Group.
USE AND SECURITY
Information on TM ONE Website may contain technical inaccuracies or typographical errors.
Information may be changed or updated without notice. TM ONE may also make improvements and/or
changes to TM ONE Website at any time without notice.
TM ONE Website may not be available to all devices which connect to the Internet. You assume all
responsibility regarding the end-user equipment and software necessary to access TM ONE Website and
assume all risk associated therewith.
TM ONE Website may not be available to be accessed from all regions and countries of the world. TM
ONE reserves the right, in its sole discretion, to limit or terminate your ability to access TM ONE
Website from certain regions or countries, and you assume all risk associated with the accessibility
of TM ONE Service, Website from any given region or country of the world.
TM ONE Website collects or receives and stores certain personal non-identifiable information. Such
information is collected passively using various technologies and for now cannot be used to
specifically identify you. This information may include:-
device-specific information such as hardware model, operating system version, unique device
identifiers, mobile network information, memory, sound card data, Internet Protocol (IP)
address;
cookies that may uniquely identify your browser;
details of how you access and/or use TM ONE Portal or TM corporate website for example your
search queries;
total number of visitors accessing and/or using TM ONE Portal or TM corporate website;
diagnostic and usage data generated by your device;
how you and other users use and interact with TM ONE portal or TM corporate website, even if
you are not registered at or signed in.
details whether you open, read, or delete messages sent via targeted marketing which
includes web beacons, cookies or similar technologies.
The above is collectively known as “Non-Personal Information”. If we do combine Non-Personal
Information with Personal Data, the combined information will be treated as Personal Data for as
long as it remains combined.
If you do not wish for your Personal Data to be collected via cookies, you may deactivate cookies by
adjusting your internet browser settings to disable, block or deactivate cookies, by deleting your
browsing history and clearing the cache from your internet browser.
TM ONE reserves the right to limit or prohibit your entry into its Website in its sole discretion
and shall not be liable for such limitation or prohibition.
YOUR CONDUCT
You agree to use TM ONE Website only for lawful purposes and in accordance with this T&C.
You agree to notify TM ONE immediately of any unauthorised use or any other breach of security at
the end of each session. TM ONE cannot and will not be liable for any loss or damage arising from
your failure to comply with this provision.
You agree to abide by all applicable local, state, national and international laws and regulations
and are solely responsible for all acts or omissions that occur under your usage, including the
content of your communication through TM ONE Service. Recognising the global nature of the Internet,
you agree to comply with all local rules regarding online conduct. Specifically, you agree to comply
with all applicable laws regarding on-line communication in the country in which you reside.
You may not use TM ONE Website in any manner that could damage, disable, overburden, or impair the
TM ONE Website (or the network(s) connected to TM ONE Service) or interfere with any other party’s
use and enjoyment of TM ONE Service. You may not attempt to gain unauthorised access to the TM ONE
Website, computer systems or networks connected to TM ONE Website, through hacking, password mining
or any other means. You may not obtain or attempt to obtain any materials or information through any
means not intentionally made available through TM ONE Website.
TERMINATION/ACCESS RESTRICTION
Without limiting anything herein contained, TM ONE reserves the right to terminate TM ONE Website at
any time without notice and for any reason.
In addition to any termination rights TM ONE may have under this T&C, TM ONE may terminate your
access to TM ONE Website without notice and in its own discretion in the occurrence of the
following:
You materially violate any notice posted from time to time on the TM ONE Website, any
applicable law, rule or regulation relating to the use of the TM ONE Service; or
Any law, regulation, or governmental action renders all or any portion of the TM ONE Website
(or your use of the TM ONE Service) unlawful or impracticable; or
Your use of TM ONE Website impairs or threatens to impair the integrity or functionality of
TM ONE network in any manner; or
If TM ONE believes that you have violated or acted inconsistently with the letter or spirit
of this T&C.
You agree that TM ONE shall not be liable to you or any third-party for any termination of your
access to the TM ONE Website.
DISCLAIMER & LIMITATION OF LIABILITY
TM ONE makes no warranty that TM ONE Website will meet your requirement or that TM ONE Website will
be secure, timely, uninterrupted or error free, or that any data, content, information, software or
other material accessible on or through TM ONE Website are true, accurate, or are free of viruses or
other harmful components. You are responsible for implementing sufficient procedures and checkpoints
to satisfy your particular requirements for accuracy of data input and output, and for maintaining a
means external to TM ONE Website for the reconstruction of any lost data. All use of TM ONE Website
is at your own risk and you are solely responsible for all damages resulting there from.
TM ONE Website is not intended for “mission critical” circumstances and is provided on an “as is,”
“where is” and “as available” basis, without warranties of any kind, express or implied, including,
but not limited to warranties of title, quiet enjoyment, noninfringement or implied warranties of
merchantability or fitness for a particular purpose.
To the maximum extent permitted by applicable law, TM ONE disclaims all warranties, express or
implied, including but not limited to implied warranties of merchantability, fitness for a
particular purpose, title and noninfringement with respect to TM ONE Website and transactions
performed through the service or on the Internet generally. TM ONE makes no representations or
warranties as to the quality of the call or any connection to or any transmission over the Internet.
To the fullest extent permitted by applicable law, under no circumstances, including, but not
limited to, negligence, shall TM ONE be liable for any direct, indirect, incidental, special or
consequential damages, damages for loss of profits (even if TM ONE has been advised of the
possibility of such damages or even if such damage is foreseeable), that result from the use of or
the inability to use TM ONE Website any changes to TM ONE Website and unauthorised access to or
alteration of your transmissions or data, any communication, transmission, material or data sent or
received or not sent or received, or any transactions entered into through TM ONE Website or arising
in connection with the fraudulent or unlawful acts of any third party.
You specifically agree that TM ONE is not responsible or liable for any threatening, defamatory,
obscene, offensive or illegal content or conduct of any other party or any infringement of another’s
rights, including intellectual property rights.
If you are dissatisfied with TM ONE Website, the materials available on or through the TM ONE
Service, Website or with the provisions of this T&C, you agree that your sole and exclusive
remedy is to discontinue using TM ONE Website or any of TM ONE other products and services.
TM ONE will take reasonable measures to maintain the privacy and security of all private information
provided by you to TM ONE Website, but third parties (such as hackers) may breach or attempt to
breach TM ONE security measures or may gain unauthorised access to TM ONE database or other
equipment containing your information. You agree that TM ONE shall not be liable for damages of any
sort, whether arising under contract, tort, or otherwise, with respect to any breach of security of
TM ONE Website or any other company equipment or user information.
INDEMNITY
You agree to indemnify, defend and hold TM ONE, its officers, directors, employees, agents,
shareholders, licensors, suppliers and any third party information providers to TM ONE Service and
Website harmless from and against all losses, expenses, damages and costs, including attorneys’
fees, resulting from any violation by you of this T&C or asserted by any third party due to or
arising out of your use of or conduct on TM ONE Website.
LINKS TO THIRD PARTY SITES
TM ONE Website may contain links to third party Web sites (“Linked Websites”) and include
advertisements. You agree that Linked Websites and advertisements are necessary for TM ONE to
provide TM ONE Service. Such links and advertisements are provided to you only as a convenience. TM
ONE shall not be responsible if the Linked Website is not working appropriately. TM ONE has no
control over such websites and resources and shall not be responsible for the contents of any Linked
Website or advertisement, including without limitation any link contained in a Linked Website and
does not endorse any content, advertising, products, or other materials on or available from such
websites or resources. You are responsible for viewing and abiding by the privacy statements and
terms of use posted at the Linked Websites, and for taking precaution to ensure that whatever you
select for your use is free of viruses, worms, Trojan horses and other items of a destructive
nature.
Any dealings with third parties (including advertisers) over the Linked Websites or participation in
promotions, including the delivery of and the payment for goods and services, and any other terms,
conditions, warranties or representations associated with such dealings or promotions, are solely
between you and the advertiser, merchant or other third party. You agree that TM ONE shall not be
responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused
by or in connection with use of or reliance on any such content, goods or services available on or
through any such website or resource. The purchase of any product or service from a merchant from a
Linked Website is a transaction solely between you and that merchant, and any question or dispute
you may have regarding any such product or service should be addressed directly to the responsible
merchant. TM ONE has no responsibility or liability for any merchant or your relationship with such
merchant.
DISCLOSURE AND CONFIDENTIALITY
TM ONE reserves the right to disclose any personal information about you or your use of the TM ONE
Service and without your prior permission if TM ONE in good faith, believes that such action is
necessary to:
(1) conform to legal requirements or comply with legal process;
(2) protect and defend the rights or property of TM ONE or its holding or affiliated
company;
(3) enforce this T&C ; or
(4) act to protect the interests of its members or others.
Any non-personal information or material sent to TM ONE by you will generally NOT be treated as
confidential.
PROPRIETORY RIGHTS COPYRIGHT
TM ONE Website, all images, text, graphics, logos, sound, programs and any other material
(“Content”) found on TM ONE Website are protected by trademark, copyright, or other intellectual
property laws and international treaties. Any commercial use of TM ONE Website and Content found on
TM ONE Website is strictly prohibited, without TM ONE express and prior written consent. Any
reproduction or redistribution of TM ONE Service, and Content found on TM ONE Website, not in
accordance with the T&C herein is expressly prohibited by law, and may result in severe civil
and criminal penalties.
Elements of TM ONE Website, its design and layout are protected by trade dress and other laws and
may not be copied or imitated in whole or in part.
No logo, graphic, sound or image from this Website may be copied or retransmitted unless expressly
permitted by TM ONE.
TRADEMARKS AND THIRD PARTY MATERIALS
TM ONE reserves all rights in its corporate names, service marks, logos, trade names, trademarks,
websites and domain names (collectively “Marks”) and nothing in this T&C grants you the license
to use such Marks. Additionally, other marks which appear on this site may be marks of third parties
that are not affiliated with TM ONE. TM ONE and the TM ONE Group do not control or endorse the
content of third party websites.
GENERAL
This T&C are governed by the laws of Malaysia, without reference to conflict of laws principles.
Any dispute between you and TM ONE regarding this T&C will be subject to the exclusive
jurisdiction of the courts located in Malaysia and you expressly waive all defences to jurisdiction.
You agree that TM ONE Website shall, for the purpose of determining jurisdiction and applicable law,
be deemed to have originated and been provided by TM ONE in and from Malaysia.
This T&C contain the entire understanding between the parties hereto with respect to TM ONE
Website, and supersedes all previous oral or written agreements or understandings between you and TM
ONE, and no advice or information, whether oral or written, obtained by you from this Website
(whether before or after the date you accept this T&C) shall create any obligation or warranty
on the part of TM ONE not expressly stated herein. You may also be subject to additional terms and
conditions that may apply when you use any services offered by TM ONE Group, third-party content or
third-party software. Neither the course of conduct between the parties nor trade practice shall act
to modify any provision of this T&C.
TM ONE performance of this T&C is subject to existing laws and legal process, and nothing
contained in this T&C is in derogation of TM ONE right and obligation to comply with
governmental, court and law enforcement requests or requirements relating to your use of TM ONE
Website or information provided to or gathered by TM ONE with respect to such use.
If any provision of this T&C is held invalid, the remainder of this T&C will continue in
full force and effect, and if any provision(s) of the T&C is held by a court of competent
jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as
possible, to reflect the intentions of the parties with the other provisions remaining in full force
and effect. This T&C shall not be construed against any party as the principal draftsperson
hereof. A printed version of this T&C and of any notice given in electronic form shall be
admissible in judicial or administrative proceedings.
TM ONE failure to insist upon or enforce strict performance of any provision of this T&C shall
not be construed as a waiver of any provision or right unless acknowledged and agreed to by TM ONE
in writing.
Notices to you shall not be modified, except by an express modification by TM ONE as described
herein and may be made via either email or regular mail or by displaying notices or links to notices
to you generally on TM ONE Service.
TM ONE reserves the right to amend any of the provisions of this T&C from time to time.
Amendments will be effective immediately upon notification on TM ONE Website. Your continued use of
TM ONE Website and participation of, TM ONE Service will represent an agreement by you to be bound
by this T&C as amended.
You may not assert any claim against TM ONE in connection with TM ONE Website unless you have given
TM ONE written notice of the claim within fourteen (14) days after you knew or should have known of
the facts giving rise to such claim. You agree that any cause of action arising out of or related to
TM ONE Website must commence within one (1) year after the cause of action arose; otherwise, such
cause of action is permanently barred.
TM ONE may assign its rights and duties under this T&C to any party at any time without notice
to you and this T&C shall be binding upon and inure to the benefit of each party’s respective
permitted successors and assignees.
Should you have any questions concerning this T&C, or if you desire to contact TM ONE for any reason, please
send an e-mail to info@tmone.com.my
