• YAB Prime Minister officiates the launch of TM Cloud and Cybersecurity services via TM One for the Government of Malaysia.
• TM signs with MAMPU and Cloud Connect Sdn Bhd for TM Centralised Cloud Computing Panel and TM Managed Service Provider; receives the Appointment Letter as the Cloud Service Provider (CSP) for the Government of Malaysia.
• TM One Professional Services comprising home-grown talents will ensure seamless and rapid adoption of MyDIGITAL’s Cloud Transformation Plan by Government agencies.

Kuala Lumpur, 12 April 2021. In a milestone event for Telekom Malaysia Berhad (TM), YAB Tan Sri Muhyiddin Yassin, Prime Minister of Malaysia today officiated the launch of TM Cloud and Cybersecurity services for the Government of Malaysia. As the sole Malaysian Cloud Service Provider (CSP) under the Malaysia Digital Economy Blueprint (MyDIGITAL), TM via its enterprise and public sector business solution arm, TM One will provide a comprehensive range of connectivity, ICT and digital solutions to support Government agencies’ Cloud Transformation Plan.

The launching ceremony was held at TM One Klang Valley Core Data Centre (KVDC) in Cyberjaya. The Prime Minister was accompanied by YB Dato’ Sri Mustapa Mohamed, Minister In The Prime Minister’s Department (Economy); Tan Sri Mohd Zuki Ali, Chief Secretary to the Government of Malaysia and Dr. Fadhlullah Suhaimi Abdul Malek, Chairman of Malaysian Communications and Multimedia Commission (MCMC). The delegation was hosted by Tan Sri Dato’ Seri Mohd Bakke Salleh, Chairman of TM and Imri Mokhtar, Group Chief Executive Officer, TM.

Commenting on the event, Imri said, “TM is indeed very honoured to welcome YAB Tan Sri Muhyiddin Yassin, Prime Minister of Malaysia and the rest of the delegates to our TM One’s KVDC, the state-of-the-art data centre. Today’s visit is even more meaningful as YAB PM is launching TM Cloud and Cybersecurity Services for the Government of Malaysia. We are proud to be the only Malaysian-owned CSP, at par with the other global players. We are committed and ready to play a leading role in accelerating the Government’s digital transformation under the MyDIGITAL agenda with our Data Centres and Cloud infrastructure. We understand and acknowledge the need for Government agencies to have full data residency, locality and sovereignty in Malaysia to serve and protect the data privacy of Malaysians while ensuring we have a world-class infrastructure in place. Moreover, TM has the capability to secure and protect the strategic Critical Network & Information Infrastructure (CNII) in Malaysia.”

“TM remains steadfast in our efforts to realise the aspirations of MyDIGITAL based on our three (3) core pillars – focusing on Digital Connectivity, Digital Infrastructure and Digital Talent. This includes building a robust, integrated network and infrastructure under the Jalinan Digital Negara (JENDELA) action plan and raise the digital intelligence and skillset of Malaysians via our Multimedia University (MMU) and the TM Digital Academy. We are well primed to accelerate public sector digital adoption with a comprehensive suite of solutions covering cloud, data centres and cybersecurity, towards a full-fledged Digital Malaysia by 2030 – a more digital society, digital business, digital industry and digital Government,” he added.

The Government, through its Cloud First strategy, has targeted the migration of 80% of public data to this hybrid cloud system by the end of 2022 as a measure to empower public sector cloud computing services. There is a broad range of advantages and efficacy of shifting public sector services into the cloud. Thanks to its ability to handle large volumes of information, cloud services will enable Big Data, Artificial Intelligence (AI), Internet of Things (IoT) and other applications to be used to strengthen the delivery of Government services to all Malaysians. Cloud could also enhance the efficiency of data collection and management as well as enable the Government sector to quickly expand new smart services across different agencies at lower implementation costs.

TM Cloud and Cybersecurity Services for the Government of Malaysia provides full cloud capabilities (TM One Cloud α), comprises end-to-end cloud services – embracing Infrastructureas-a-Service (IaaS), Platform-as-a-Service (PaaS), Software-as-a-Service (SaaS), Cloud Professional Services and Managed Cloud Services.

Meanwhile, TM One Cyber Defence Centre (CYDEC) provides a wide range of world-class managed security services, including Global Cyber Threat Intelligence (CTI) services, Active Cyber Defense (ACD) and 24/7 Global Cybersecurity Operations Centre (G-CSOC) to protect the Government and public data. This will provide users with added assurance knowing their data is kept secure and in compliance with regulatory requirements.

To ensure a seamless transition to digital, TM will also provide comprehensive Cloud and Cybersecurity Professional Services. For cloud services, this includes Cloud Design planning, Migration services, and Workload Optimisation services. Under cybersecurity, Professional Services cover the complete range of cybersecurity posture assessment, consulting and advisory services to the existing cyber risks and offer the best solution to mitigate those risks.

To further provide support to the MyDIGITAL initiative, TM One’s world-class Uptime Institute Tier III certified KVDC will undergo a capacity expansion by December 2021. To date, all TM One Data Centres are built with the focus on being carrier-neutral facilities with green building design, highly interconnected networks, high availability and security, while ensuring compliance with Malaysia’s data residency laws and industry-specific regulations.

At the same event, YAB Prime Minister and his delegates also witnessed the signing of agreement for TM Centralised Cloud Computing Panel and Managed Service Provider between Malaysian Administrative Modernisation and Management Planning Unit (MAMPU), TM and Cloud Connect Sdn. Bhd. This strategic partnership appoints Cloud Connect as TM’s managed services provider (MSP) to further facilitate the Government agencies’ cloud adoption.

The Prime Minister also handed over the appointment letter of TM as the Cloud Service Provider (CSP) for the Government of Malaysia to Tan Sri Bakke. The Prime Minister was then brought for a short tour around KVDC premise and its Command Centre to enlighten him and his delegates on how the Data Centre operates and can support the digital transformation of Government agencies.

For further information on TM One extensive and full digital services, visit www.tm.com.my/tmone.

Kuala Lumpur, 20 June 2023 – In collaboration with TM One, the enterprise and Government sector solutions arm of TM, ParkCity Medical Centre (PMC), a multidisciplinary hospital under Ramsay Sime Darby Health Care (RSDH) is proud to announce the launch of i-Kiddo Ward with smart patient suite features. It aims to offer high-quality services and ensure a better overall experience for patients and their families. This is one of PMC’s digitalisation initiatives that leverages digital healthcare solutions to revolutionise patient care experiences.

The i-Kiddo Ward is PMC’s new paediatric ward equipped with cutting-edge room capabilities, driven by Internet of Things (IoT) technology for automation and surround control. It is designed to enhance patient comfort, streamline nursing care activities and provide convenience to parents and caregivers.

Each of the 35 rooms within the i-Kiddo Ward creates a home-like environment within the hospital setting, allowing patients to customise their in-patient environment. Patients can effortlessly control lighting, air conditioning, curtains and reduce the need for assistance from nursing staff through user-friendly interfaces. These innovative features enhance the patients’ experience and support parents in ensuring their children’s utmost comfort and well-being throughout their hospital stay.

“In collaboration with TM One, we take great pride in being the first hospital to leverage their Smart Patient Suite Solution in our innovative i-Kiddo Ward. By embracing digital technologies, we are revolutionising the way patients and their families experience healthcare within our hospital. This has marked a significant milestone in our digitalisation journey,” said Mr. Peter S. Kasinathan, CEO of ParkCity Medical Centre.

“We are excited to partner with Ramsay Sime Darby Health Care in launching our first Smart Patient Suite. This innovative solution will provide an enhanced patient-centric care experience that puts the patient at the centre of their health journey. By integrating IoT, AI, and digitalisation, RSDH is at the forefront of healthcare innovation. This collaboration will revolutionise patient care and improve in-patient experience through the latest technology. We’re proud to play a role in shaping the future of the nation’s future healthcare,” said Shazurawati Abd Karim, Executive Vice President, TM One.

As part of its ongoing digitalisation efforts, PMC has implemented a smart queue system for outpatient services, ensuring seamless and efficient patient flow. A smart car parking system utilising car number plate recognition has also been recently introduced. Looking ahead, the hospital has several other digital healthcare initiatives in the pipeline, including an innovative ward that enables patients to use bedside terminals for ordering meals, monitoring medication and accessing personal treatment information.

Peter Hong, Group Chief Executive Officer of Ramsay Sime Darby Health Care (RSDH) said, “We are proud of our collective efforts in driving digitalisation, and it exemplifies our commitment to leveraging technology for enhanced patient care. Through the collaboration with TM One, we aim to harness the power of digitalisation to create a seamless healthcare ecosystem, providing more personalised and patient-centred services to our community, ultimately shaping a brighter and smarter future for healthcare together.”

For more information on PMC and its services, visit https://parkcitymedicalcentre.com/

• Installed 233 PoPs under phase 1 with 100% completion, across northern, Sabah and Sarawak
• Enabled greater digital inclusion and opportunities to all layers of community

Telekom Malaysia Berhad (TM) has today announced the completion of its new fibre optic network hub or point of presence (PoP) project phase one (1) installations, across northern region, Sabah and Sarawak. The launch ceremony, which was officiated by YB Fahmi Fadzil, Minister of Communications and Digital, took place at SMK Padang Terap, Kuala Nerang, Kedah. Also present were Dato’ Haji Pkharuddin Bin Haji Ghazali, Director-General of Education and Dato’ Sri Haji Mohammad Bin Mentek, Secretary-General, Ministry of Communications and Digital.

PoP is a place where different devices connect to each other and to the internet. In simple terms, PoP brings fibre closer to users. By setting up PoP locations near schools, people in rural and remote areas can get better and faster internet services in their homes, instead of relying on mobile internet. This will improve internet access and connectivity for more people in the community.

During the ceremony, YB Fahmi highlighted the significant benefits and opportunities that the new PoPs would bring. The new PoPs represent a major step forward in the Government’s efforts to narrow the digital gap and promote digital inclusion across Malaysia.

A total of 4,370 PoPs had been planned under the 12th Malaysia Plan (12MP) where 4,323 PoPs will be installed near rural schools and 47 PoPs near industrial area. Phase one (1) of the project, involves 677 sites and the remaining will be implemented under phase two (2) over the span of three (3) years, 2022-2025. A total of 233 PoP circuits were installed under phase 1, with 100% completion achieved by TM, ahead of other industry players.

“We are thrilled to see the progress and achievements of this project, which will bring significant benefits and opportunities to the community, including improved internet quality, economic development and the development of new infrastructures,” said Shazurawati Abdul Karim, Executive Vice President of TM One.

PoP will create a more balanced and inclusive regional development, boosting the growth of new technologies like 5G and future generations of communication technologies. Through this initiative, users in TM’s PoP area have now reached over 9,000 and are increasing. A total of 58 of its users are schools that have subscribed to Unifi services. The widespread internet accessibility will not only help to develop the rural economy but more importantly allow learning materials to be downloaded, to improve the quality of education in schools, equipping the future generations with a wealth of knowledge.

“As the nation’s telecommunications leader, and enabler of Digital Malaysia, TM is committed to support the nation’s development agenda through the benefits brought by hyperconnectivity and digital solutions, which will accelerate digital adoption and new economic growth,” added Shazurawati.

“The presence of PoP can attract technology companies, start-ups and other businesses that require a high-speed internet connection to operate. This can create more job opportunities, increase innovation, and stimulate economic growth in local communities,” concluded Shazurawati.

The collaboration between TM and the Government demonstrates the shared commitment to deliver digital inclusivity throughout Malaysia. For phase two (2) of PoP project, TM has been awarded with 174 sites in the central region. This phase is expected to further boost digital connectivity and economic development for Malaysia.

• Integration of TM’s robust and secure digital infrastructure for fixed and wireless connectivity and smart solutions will position SSIP as one of the leading industrial parks in Selangor to implement end-to-end digitisation across facilities
• Smart solutions for businesses, industries, residences and community with advanced analytics to deliver a smarter and more efficient city for a greener Malaysia

KUALA LUMPUR, 9 AUGUST 2022 – NCT Group of Companies (NCT) and Telekom Malaysia Berhad (TM) through its enterprise and public sector business solution arm, TM One, have today signed a Collaboration Agreement for the integration of end-to-end digital solutions for NCT’s landmark Selangor Smart Industrial Park (SSIP).

The collaboration is aligned with NCT’s aspirations to establish dynamic and future-ready property developments while redefining Malaysia’s industrial park concept, with SSIP on track to become the first Managed Industrial Park (MIP) certified park in Malaysia.

Powered by TM’s robust and secured digital infrastructure for both fixed and wireless connectivity, as well as digital solutions including Smart Services, ICT Solutions, Cloud and Cybersecurity Services, among others, SSIP will offer a differentiated experience with the latest in smart innovations – becoming one the leading developments in Malaysia to effectively implement end-to-end digitisation across all its facilities that will enable more efficient, modern and sustainable operations.

In addition to the digitalisation of business and residential facilities, SSIP will also include an AI-managed centralised employee quarters complete with smart surveillance, supporting NCT’s close to 10,000 workforce more efficiently, in a safer and secured environment. It will also house a Smart Wellness Centre leveraging on TM One’s end-to-end comprehensive digital solutions.

SSIP will reflect NCT’s Environmental, Social and Governance (ESG) aspiration and decarbonisation goals, with plans for 1,000 units of solar-ready factories and warehouses. Coupled with TM’s Smart Service solutions such as Smart Surveillance, Smart Street Light, Smart Building, Smart Premise, Smart Parking and Smart Community, this will also factor into creating a comfortable and greener ecosystem in SSIP.\

Dato’ Sri Yap Ngan Choy, Group Managing Director of NCT said “It is a privilege to work alongside TM to ensure full suite of connectivity to power our SSIP. The role of TM is crucial in providing the groundwork and framework to realise our vision of creating a fully integrated end-to-end digital solution for our clients. With the development and application of advanced technology, we aim to set a new benchmark to transform the design of industrial parks in the country while playing an active role in advancing Malaysia’s digital aspirations. Coupled with the immense economic potential, SSIP will continue to enhance Selangor’s position as the top investment destination in the country.”

Shazurawati Abd Karim, TM One’s Executive Vice President shared, “We are excited to embark on this alliance with NCT and to support their aspirations to establish a smart, efficient, resilient and sustainable industrial park – one that will redefine the digitalisation of property developments in Malaysia.”

“Aligning with TM’s mission to become a human-centred technology company, our comprehensive solutions from connectivity to smart services and digital innovations will advance the quality and efficiency of businesses and residents within SSIP – taking transformation forward for future communities,” she concluded.  

For further information on TM One, visit www.tm.com.my/tmone

Recognised for extensive capabilities and resources to address cybersecurity gaps among organisations and support data protection efforts in the evolving digital space

TM One, the enterprise and government sector solutions arm of Telekom Malaysia Berhad (“TM”), was named the Frost & Sullivan Malaysian Cybersecurity Services Company of the Year for 2022.

The award was decided based on a series of detailed evaluations following Frost & Sullivan’s best practices criteria, in which TM One excelled as a service partner in addressing Malaysia’s enterprise and government sector cybersecurity needs.

“TM One is recognized based on its extensive cybersecurity capabilities and resources. With a full suite of cybersecurity services and infrastructure, coupled with a deep understanding of the Malaysian market landscape, TM One continuously upholds a strong reputation of effectively addressing its customers’ security needs,” said Anh Tien Vu, Industry Principal, Global Cybersecurity Research Team at Frost & Sullivan.

Shazurawati Abd Karim, Executive Vice President, TM One, said: “We are honoured to receive the Frost & Sullivan Malaysian Cybersecurity Services Company of the Year Award. With cybersecurity emerging as a top priority for organisations in their transformation journey, we are committed to growing our end-to-end solutions so that we can provide our customers digital freedom and peace of mind as they expand their businesses in the digital space. Understanding their unique business needs, we work with organisations to assess their cybersecurity capabilities and provide advisory services through our dedicated TM One Cyber Defense Centre (CYDEC) – helping them make the right choices to respond to cyber threats more effectively.”

Addressing Cybersecurity Gaps among Enterprises and Public Sector

More Malaysian organisations are now investing heavily in cybersecurity. As they become increasingly present and vulnerable in the digital space, organisations need to adopt a stronger security posture in their information technology, operational technology, and cloud infrastructure capabilities.

Shazurawati said, “One of the key challenges for organisations is the shortage of in-house security expertise, professionals, and tools, requiring them to outsource their security operations. By working closely with customers to assess their security posture, technology maturity, and business needs, TM One offers customised solutions for managed security services, consultation and advisory, and other value-added services to help them navigate today’s complex technological landscape.”

TM One is also strengthening the public sector’s cybersecurity, working alongside the Malaysian Government to enhance digital connectivity and smart innovations for cities and industries to propel the nation towards becoming a digital economy. In addition to connectivity, TM One continues to invest in local data centres, digital infrastructure and services, ensuring data sovereignty remains within Malaysian borders while bringing global best practices to the nation’s public sector.

Its investments to strengthen Malaysia’s Critical National Information Infrastructure (CNII) is one of its efforts to protect government and public data, with its cybersecurity solutions developed in compliance with Bank Negara Malaysia’s Risk Management in Technology (RMiT) policy and the Personal Data Protection Act 2010 (PDPA).

Anh Tien Vu said, “One consideration that stood out for Frost and Sullivan was that TM One has earned endorsements and collaborations from local cyber authorities, such as Cybersecurity Malaysia and the National Cyber Security Agency (NACSA) of Malaysia through its implementation of best practices, and world-class infrastructure backed by experts. Frost & Sullivan commends TM One’s steadfast efforts in providing cybersecurity services that exemplify this implementation of best practices, which have benefited customers and communities tremendously.”

“On top of developing our own end-to-end solutions, TM One continues to strengthen its partnership ecosystem, collaborating with companies from various security domains to diversify its offerings and coverage. This includes FNS Value Co. Limited, the sole distributor of its Blockchain Secure Authentication solution in Malaysia, which helps secure digital transactions and online credentials, and Telefónica Tech – a global leader in cybersecurity, Cloud and IoT, as a partner in delivering Digital Risk Protection,” explained Shazurawati.

“Our efforts to expand our cybersecurity services and to provide customers with cutting-edge security reflect our commitment to tackling today’s growing cybersecurity concerns. With next-gen technologies such as 5G opening up both new opportunities and threats, TM One is poised as the enabler for organisations’ next advantage and security, today and tomorrow,” she concluded.