Business Insight: What Will Power Malaysia’s Digital Transformation?

Mar 08, 2021

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The day the MCO went into effect, Malaysia Internet Exchange (MyIX) reported the highest internet traffic peak of 532Gbps, a 6.4% jump from 2019. During the MCO period, TM reported a 30% increase in usage. At the same time, many businesses and services were overwhelmed due to the sudden spike and experienced service outages.

More than just #WFH, cloud computing can vastly improve business operations and public services

In partnership with Going Places by Malaysia Airlines

The Covid-19 crisis has changed the status quo in every way – from how we socialise and shop to how we travel and access public services. When Malaysia’s Movement Control Order (MCO) went into effect on 18 March 2020, most organisations, no matter the sector, size or degree of readiness, were forced to virtualise their operations overnight and send their staff home.

In the following months, we have realised both the cost savings of Work from Home or #WFH arrangement as well as the infrastructural challenges of serving employees and customers virtually.

Despite the rising demand for virtual services, many organisations are still reliant on their internal IT environment to host their business-critical applications.

The new normal? Not so fast

Surveys and media reports show that interest in remote work is stronger than ever. According to Buffer’s annual report – The State of Remote Work (2020), respondents “almost unanimously want to continue to work remotely (at least for some of the time) for the rest of their careers.”

Yet the situation in Malaysia is more nuanced. An informal survey by TM ONE, the enterprise and public sector business solutions arm of Telekom Malaysia Berhad (TM), drew an immediate flood of comments on LinkedIn, many of which favoured WFH. However, the same straw poll on Twitter showed an almost 50-50 split between WFH and the workplace.

These findings suggest that the new normal in Malaysia is slowed by mindset as well as gaps in technological infrastructure that will make remote operations possible.

What’s it going to take?

The day the MCO went into effect, Malaysia Internet Exchange (MyIX) reported the highest internet traffic peak of 532Gbps, a 6.4% jump from 2019. During the MCO period, TM reported a 30% increase in usage. At the same time, many businesses and services were overwhelmed due to the sudden spike and experienced service outages.

The reality of the situation is that many organisations in Malaysia are still reliant on their internal IT environment to host their business-critical applications, lacking the stability and support of cloud computing. According to Global Data, Malaysia’s spending on cloud computing is forecasted to reach RM10 billion in 2020. While that’s an 18% increase from 2019, it amounts to merely 12–15% of all ICT spending, compared to 70% globally.

TM ONE believes cloud computing is an urgent growth area across many sectors of the Malaysian economy, and a key driver in the digital transformation. Migrating their operations to the cloud provides organisations with more speed, stability, flexibility and room for innovation. Leveraging on the capabilities of the cloud, organisations can make pivots more easily and roll out new products for their customers without being mired in back-end development.

RM10 billion: Malaysia’s forecasted spending on cloud computing in 2020

How we’re getting there

TM ONE aims to empower enterprises and the public sector to realise the full potential of their digital opportunities. As the ecosystem enabler for digital business, digital society and digital government, its goal is to enable the Malaysian public sector and enterprises to be more agile, deliver better and more comprehensive services to their end customers – whilst achieving cost efficiencies, as well as further strengthening their resilience in their digital transformation journey – which is in line with TM Group’s role in powering Digital Malaysia.

Its Cloud Alpha service offers quick and comprehensive cloud strategy solutions and 24/7 support, powered by an ISO/IEC 20000-certified Tier III data centre. Cloud Alpha supports infrastructure, platform and software needs, providing everything from remote servers, development platforms for web and mobile applications as well as collaboration and file-sharing applications. Businesses that are new to the cloud can migrate easily and cost-effectively, with pay-as-you-grow models, competitive pricing and ready support from the largest pool of IT experts in Malaysia.

The challenge for many enterprises is to ensure their IT infrastructure can accommodate a sudden increase in traffic, with most if not all of their employees working from home

“The new reality is that connectivity has become an essential resource. Whether for news, shared experiences or maintaining business – connectivity joins the list of shelter, food and clothing for most of us,” Ahmad Taufek Omar, Chief Executive Officer (CEO), TM ONE, said. “At the same time, the resilience of cloud computing is being out for the test as never before as a critical enabler of remote operations and continuous innovation.”

Malaysia, like the rest of the world, has changed in the last few weeks. A new chapter has begun, featuring a sharp rise of digital technology adoption, which will help illuminate a path forward for our businesses. Once widely implemented, these improvements will have a range of positive implications on the Malaysian economy and the Malaysian people – extending far beyond the comforts of working from home!

To learn more about TM ONE’s Cloud Alpha services, click here.

Why Malaysia’s Cloud-First Strategy is Imperative for Business Leaders in 2021

Mar 17, 2021

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From digital identity and predictive public services to multichannel citizen engagements – these Cloud-native applications and platforms are set to usher in a new era for digital government and digital nation.

Even before our world was impacted by Covid-19 pandemic, business leaders were becoming vitally aware of the multiple benefits that well-planned digitalisation initiatives could deliver to their organisations in the Fourth Industrial Revolution (4IR) era.

Multiple analyst studies highlight that digital transformation acts as a positive disruptor that brings concrete returns – including cost reductions, enhanced processes and ways of working, and the innovation of new growth opportunities – all vital to proactive recovery as we move further into 2021

In today’s digital age, our everyday routines – such as going for a morning exercise, navigating our way as drivers, arranging our children’s schooling, to more complex activities such as banking or leveraging technologies such as artificial intelligence (AI) and the Internet of Things (IoT) to remotely operate a factory floor – rely on the fundamental power of Cloud computing, which is now universally acknowledged as the main backbone of a digital nation.

Cloud together with the intelligent handling of big data equates to smarter ways of managing routine tasks and operations. According to the World Economic Forum, 4IR-inspired automation is expected to free up human resources for higher-value roles and new employment opportunities and predicts that automation will result in a net increase of 58 million jobs.

Cloud as the Heart of Digital Malaysia

The Malaysian government has long acknowledged the importance of Cloud computing services as a key component of manifesting Malaysia’s digital aspirations –  both as a digital economy and digital lifestyle enabler –  and as a catalyst to enhance public service delivery and to build digital government services.

This was apparent  by the recent unveiling on MyDIGITAL – the Malaysian Digital Economy blueprint, which puts Cloud as the heart of the policy, in tandem with digital connectivity (fibre and 5G), digital infrastructure (including cybersecurity) together with growing digital skillsets and talent – all within a  holistic framework.

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Ahmad Taufek Omar, Executive Vice President and Chief Executive Officer of TM ONE commented: “We are honoured to be entrusted by the Government as the only Malaysian-own Cloud Service Provider (CSP) to serve our public sector together with the Managed Service Provider (MSP) as our partner. We’re especially humbled by the confidence in our cloud capabilities at par with other global CSPs.”

Included in the measures to strengthen public sector Cloud infrastructure, the government further announced its intention to migrate 80% of public data to hybrid cloud systems by the end of 2022 with its Cloud-First strategy.

“Cloud is the technology foundation that will enable the Government to roll out new innovations, achieve cost efficiency and enhance its public service delivery to all Malaysians. TM, via TM ONE is well primed to accelerate the public sector’s digital transformation with our comprehensive suite of smart solutions covering connectivity, cloud, data centres and cybersecurity. We are committed to complement and enhance the Government’s existing Cloud infrastructure with TM ONE Cloud α (pronounced Cloud Alpha). It is ideally suited to provide the technology and services needed to realise the MyDIGITAL aspirations and propel our country towards a full-fledged Digital Nation by 2030 – befitting our role as the enabler of Digital Malaysia,” Ahmad Taufek further commented.

Building sovereign and secure Cloud services

The key factor which differentiates the Government’s Cloud computing needs from the private sector’s is digital sovereignty. Governments are mindful of the risks of migrating national data to the cloud, and of the need to protect critical cyber infrastructure from increasingly sophisticated cyber threats and mitigating potential fallouts from geopolitical instabilities.

Previously, all Government data was hosted using on-premise infrastructure; however, the benefits delivered through Cloud computing can no longer remain untapped. Locally hosted Cloud infrastructure with in-country data centres significantly eliminates such risks, which allows the government to secure citizen data as well as critical national infrastructures.

Today, TM is established as a leading end-to-end Cloud and data centre service provider that delivers data residency, data locality and data sovereignty to both public sector and enterprise customers in Malaysia. “As the enabler of Malaysia’s digital government, our Cloud platform, Cloud Alpha promises top-of-the-game cybersecurity and data sovereignty, so government agencies can rest assured that citizen data will be protected,” Ahmad Taufek added.

“We are currently developing a strong cybersecurity foundation towards positioning Malaysia as a cybersecurity leader regionally. This includes building cyber resilience to protect Malaysian cyberspace and developing a proactive cyber defence strategy. A heightened approach is needed – which encapsulates a better protected digital infrastructure, cleaner data in the Cloud, and through every end-point,” he added.

TM ONE has invested in technology, resources and people to ensure the security of Critical Network and Information Infrastructure (CNII) in the country. Starting from local and global network infrastructure to Internet Services Provider (ISP), CSP and MSP, security has always been part of the services provided by TM ONE.

TM ONE’s Cyber Defence Centre (CYDEC) is its cybersecurity solution specially designed to help Malaysian enterprises and public sector institutions build digital trust and cybersecurity resilience.

The people challenge

Underpinning the challenges facing many Malaysian organisations is the adage that data protection and compliance are only as strong as its weakest link. Admittedly, the people component remains a major challenge for the country in our quest to build a sustainable digital nation.

Based on a report by analyst firm Global Data, the digital competency of employees in Malaysia is low – largely because more than 80% of Malaysian enterprises have yet to reach a mature milestone in their respective digital transformation journeys.

There is a need to shift to a higher speed in building up local digital expertise and capabilities. The condition set by the Government that multinational companies (MNCs) must tie-up with local partners bodes well for the country as we encourage the knowledge and technology transfer at a much faster pace.

“We are lucky that Malaysia has a relatively young and tech-savvy population that can be guided to become future-ready. At TM Group, we play our role not only by building a digital workforce within the company but also through our business school at our education arm, Multimedia University (MMU),” said Ahmad Taufek

For example, we had collaborated in the Digital Government Competency and Capability Readiness (DGCCR) Project under the Public Service Department to upskill and reskill the civil service in digital capabilities and competencies. This will enable the civil service in leading the digitalisation efforts of the government towards providing high impact and citizen-centric services,” he further said.

Taking Malaysia’s transformation forward

As technology advances, and our reliance on Cloud technology increases, measures to ensure data protection are continually updated and to address current needs. All organisations in Malaysia’s enterprise and public sectors – are becoming vitally aware of the benefits of a data-driven economy. Together with the community, we are seeing steady public-private-people partnership progress for the nation heading towards 4IR. In tandem with this, growing a future-ready digital talent pool remains paramount.

Reaffirming Cloud computing’s role at the heart of Malaysia’s digital advancement, Ahmad Taufek also emphasised that TM ONE’s strengths include its comprehensive suite of digital solutions to digitally enable both the enterprises and the public sector.

“Not only are we the sole home-based CSP, we are also the only operator with the end-to-end digital infrastructure from Connectivity, Data Centre, Cloud, Cybersecurity and Smart Services. We will continue our national role in supporting the Nation’s digital journey and taking Malaysia’s transformation forward, befitting TM Group’s unique role as the enabler of Digital Malaysia.”

This article was published in The Edge on 15 March 2021.

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How Digital Solutions Helped Malaysian SMEs #stayinbusiness

Mar 08, 2021

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Covid-19 has spurred necessary digital transformations that had previously been slow in many sectors, especially apparent in the business sector, particularly among small-medium enterprises (SMEs) that lacked the cashflow and operational resilience to survive the disruptions.

TM ONE’s Cloud ⍺ (Cloud Alpha) services have helped businesses weather through the COVID-19 pandemic

In partnership with Going Places by Malaysia Airlines

Digitalisation has been the buzzword this year, with companies across the world rushing to embrace tech upgrades in their operations. In fact, for all its devastating public health and economic consequences, Covid-19 has spurred necessary digital transformations that had previously been slow in many sectors.

This has been especially apparent in the business sector, particularly among small-medium enterprises (SMEs) that lacked the cashflow and operational resilience to survive the disruptions.

The urgency first became apparent back in March, when the Movement Control Order (MCO) first went into effect in Malaysia, causing many local businesses to stop or slow down their operations and their revenue gone into a flatline. In view of this, the Government has announced a stimulus package, and millions of citizens swamped the portal to register for financial assistance. The existing back-end system struggled to cope with the surge in traffic.

Helping SMEs #stayinbusiness

SMEs had suffered heavily due to the MCO, unable to open their places of work or welcome their customers. SMEs were identified by the Malaysian government for its second phase of financial assistance. But there was concern that similar technological issues could jeopardise the distribution of this aid.

To ensure that SMEs could apply for and receive the money they urgently needed to stay afloat, the government needed a stop-gap measure for the temporary surge to its website, one that could be quickly scaled to deliver more computing power. Furthermore, this solution would need to retain all sensitive applicant information at the on-premises data centre, to comply with regulatory requirements.

The scalable Cloud service was a sustainable and cost-effective solution that enabled the government to provide immediate relief to the business sector

TM ONE’s game-changing solution

TM ONE was called to the rescue to deploy a suite of Cloud ⍺ (Cloud Alpha) services. Its Infrastructure-as-a-Service (IaaS) solution, residing in its Tier III Data Centre, addressed data residency concerns, as well as managed cybersecurity needs, while delivering robust, latency-free connectivity and reliability.

This customised solution was tested and delivered within just one week, with a dedicated team of experts working remotely and on standby 24/7 for technical assistance. Best of all, the scalable Cloud ⍺service was adaptable to fluctuating needs, making it a sustainable and cost-effective solution for the government and bringing immediate relief to the business sector.

But, the stimulus initiatives did not stop there. More initiatives were announced, and shortly after, the Government formed a special unit called Laksana to monitor the implementation of these various initiatives to ensure their timeliness and effectiveness. A Laksana Digital Dashboard, a coordinated effort by over 50 ministries to facilitate the successful, data-driven implementation of the Government’s economic stimulus packages, became a crucial tool for the Government.

TM ONE provided technological infrastructure and know-how to the Laksana Digital Dashboard. Through its involvement, it helped ensure that businesses and individuals were able to access the support they needed during this challenging period.

Supporting SMEs in the new normal

In addition to supporting the Government, TM ONE has also launched its own assistance programmes particularly for the SMEs. TM ONE offered half a year’s free subscription to its cloud-based office and collaboration tools to support SMEs’ remote working during the MCO. It also offered three-month free trials for its cloud-based disaster recovery services via Azure Stack, that allows customers to replicate and host virtual machines, providing failover in the event of a disaster.

Getting back to business

A wider-ranging, though no less impactful, innovation was rolled out a couple of months later, in May, when the Government announced the extension of the Conditional Movement Control Order (CMCO). With more businesses reopening and more Malaysians returning to work, ensuring a safe environment for employees as well as customers, without impeding operations, became urgently necessary.

Enter TM ONE’s Predictive Analytics Screening Solution, or ONE PASS. A purely local product developed by TM ONE’s own software designers, architects and coders, ONE PASS is a non-contact solution that screens the body temperature of individuals as they enter a business premise.

Head and shoulders above any of its counterparts in the market, the AI-supported ONE PASS can screen up to 100 individuals in a minute, with temperature accuracy within +/- .3 degree Celcius. ONE PASS smart health screening and monitoring solution is connected to a powerful analytics platform that enables mass individual analysis and swift in-building people tracking from a centralised dashboard. More than that, the Cloud ⍺ – powered solution can handle the self-declaration e-forms of up to 25,000 user profiles, and can integrate with contract-tracing systems.

 “ONE PASS is aimed at providing business continuity for organisations to declare their building as a ‘safe zone’ to work by implementing state-of-the-art health screening solutions,” TM ONE’s CEO Ahmad Taufek explains.

In short, this homegrown tech innovation has made it possible for hundreds of businesses to reopen and many more employees to return safely to work. Furthermore, it has given peace of mind to the customers who visit these venues and services, thereby mitigating prolonged impact to revenue.

Committed to transforming Malaysia’s SMEs

The Covid-19 pandemic has underscored the critical importance of digital transformation in Malaysia’s private sector. This is especially true for SMEs that may struggle to prioritise tech upgrades among their other budgetary considerations. The scalability and flexibility of the cloud reduce complexities and prohibitive costs around info-tech infrastructure, enabling SMEs to transform how they work without over-committing financially.

The events of 2020 have proven that a digital transformation for our country is not a choice, but a necessity. And TM ONE stands at the ready to foster a resilient ecosystem for business-owners and employees alike.

For more information about TM ONE’s Cloud ⍺ services, please visit the official website.

Forging A New Future for Malaysia’s Manufacturers

Feb 24, 2021

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Digital technologies form a key component of generating recovery and building resiliency for the industry.

In the pre-digital era, manufacturing plants were deemed an unstoppable force in many economies. However, the Covid-19 pandemic has brought sharp lessons resulting in factory shutdowns and multiple supply chain disruptions. Even with the continuing battle against the pandemic, the manufacturing sector must intensify its efforts to survive and find new avenues of growth.

Digital technologies form a key component of generating recovery and building resiliency for the industry, a fact well-recognised by manufacturers across Malaysia and the Asia Pacific, said Sudev Bangah, Managing Director of IDC ASEAN, at the recent Smart Manufacturing Circuit 2020 virtual event organised by TM ONE. IDC analysis has also found that many companies are shifting towards targeted investments in machine learning, cloud, robotics, and internet of things (IoT) to drive a path through future crises as well as to secure growth.

Meanwhile, Maznan Deraman, Head of Innovative Solutions at TM ONE, the enterprise and public sector business arm of Telekom Malaysia Berhad (TM) believes, “Digital adoption brings great potential for improving product quality, increasing productivity and creating more high-skilled jobs.” He shared how TM ONE will support the manufacturing industry’s digitalisation journey.

Data-driven Efficiency

Data is deemed to be crucial for building a resilient manufacturing company. Understanding how well each part of the production line works will help managers minimise wastage, speed up production, and produce better products. Manufacturers need to think about what data they need and what tech they can use to collect it, shared Sudev.

Another crucial aspect is data analytics. Most manufacturers currently record data on paper and transfer it manually to a software for analysis, explained Nazman Fariz Mohd Noh from TM ONE’s Smart Manufacturing Solutions. “This is labour intensive and prone to human error.”

TM ONE has an analytics tool that helps companies gain deep visibility to their production processes. The Overall Equipment Effectiveness (OEE) platform delivers an overview of all the processes within a factory using data collected from IoT devices. Supervisors can use this to optimise production hours, identify faulty machines, redistribute production, and monitor products for defects.

The platform consolidates real-time data for each machine, including its schedule, availability, and effectiveness. Managers can chart this on a graph to monitor individual performance over time, or zoom out to see how the overall production line is faring.

The OEE shares all data via online through TM ONE’s Cloud Alpha platform. Staff can monitor the status of each machine anytime and anywhere, said Nazman Faris.

Minimising Costs through Predictive Maintenance

Predictive maintenance is a key feature of the OEE. This will help cut time and costs substantially. Manufacturing companies report that more than a fifth of its costs are due to downtime, and that 90 per cent of maintenance work is eaten up by having to fix breakdowns, Maznan shared.

The OEE platform monitors levels of concern for each machine: low means it’s doing well; middle to high means it might need immediate attention. It also automatically compiles a list of machines with higher attention scores, arranged according to severity.

Once a machine has been identified for maintenance, the technician will take a look at its timeline, alerts, and any notes on the OEE to carry out the repair work more efficiently. Machine experts can also study this information to analyse causes and develop better fixes.

Other Must Have Solutions for Your Digital Operations

In addition to the OEE analytics platform, TM ONE also offers cloud and cybersecurity tools to protect companies’ data. “Nowadays, we can’t have all information or systems on premise, because we know for a fact that on premise solutions carry a certain level of risk,” Maznan said. For instance, businesses may not have the proper disaster recovery services to react to potential cyber-attacks, he explained.

TM ONE is collaborating with technology companies such as Huawei to develop new tools for Malaysia’s manufacturing sector. Eng Chew Hian, Business Development Director at HUAWEI CLOUD Malaysia, shared details of how artificial intelligence (AI) can be used to improve manufacturing processes.

Huawei’s drone inspection tool uses high definition (HD) cameras, 5G connectivity and AI image processing to study the surfaces of planes. Aircraft technicians run on a tight schedule when conducting safety checks between flights, and manual inspections are time- and labour-intensive.

The drone flies through the plane to search for scratches, corrosions, and loose screws. It also cross-checks the model of the plane to ensure each part meets specific safety standards.

Huawei has also developed an AI image analysis tool for safer aircraft manufacturing. It uses thermal sensors to find gaps when wings are welded onto a plane. Planes have to withstand tremendous vibrations and wind speeds, and any gaps could be disastrous, Eng explained.

“Although the movement control order was gradually lifted, the overall impact on the whole supply chain has been dramatic!” said Maznan. Digital technologies such as IoT and data analytics are helping Malaysia’s manufacturing plants navigate the uncertainties in a recovering economy.

Next-Gen Tech Improving Emergency Preparedness and Response

Jan 07, 2021

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From drones to data, here are some ways that governments have harnessed technology to enhance emergency response strategies.

In an era of sudden terror attacks, pandemics, and natural disasters: countries must remain alert to counter any emergencies, which could bring devastating consequences. How are governments currently optimising their emergency management strategies to better protect the people and mitigate emergencies? 

With each technological advance, governments are taking the opportunity to consider reviewing and adopting their response strategies. Data and the increasingly sophisticated analytics is proven to be one of the fundamental keys to support more effective and faster response tools to governments and support agencies.

Here are some examples of how tech is helping faster recovery for citizens in Asia.

Malaysia’s Covid-19 App

In March this year, just three (3) months after Covid-19 first reached Malaysia, the government released a mobile application to help check and control the spread of the disease. With MySejahtera app, citizens monitor their own health status, and receive latest updates on the pandemic status.

The app groups citizens into categories based on their risk level of contracting Covid-19, and will inform them of the next steps to action. For instance, those under surveillance will have to quarangtine themselves at home for 14 days, while those at high risk must get tested at designated hospitals.

MySejahtera also serves as a contact tracing app. Citizens scan a QR code before they enter a premise or any public places, and the system logs where they have visited in the last 14 days. Users can also register family members who don’t have a smartphone.

The app supports teleconsultations, so that patients can speak with a doctor without having to leave their home. This helps them to stay safe, and eases demands on healthcare services.

Citizens can also plan safer routes by using the app’s hotspot tracker. The system taps machine learning capabilities to identify a possible sources of infection for each confirmed case, and maps it geographically, Dr Mahesh Appannan, Senior Principal Assistant Director of the Disease Control Division at Malaysia’s Ministry of Health told GovInsider.

Disaster Alert Systems Keep Citizens Informed

Managing impact from natural disasters relies greatly on early warning systems and maintaining a continual flow of information.

In the Indian state of Odisha, geoclimatic conditions lead to frequent natural calamities such as droughts, floods, cyclones, and unseasonal rain. Odisha has faced 17 large natural disasters in the past 20 years.

In 2019, the Odisha State Disaster Mitigation Authority developed “SATARK” (System for Assessing, Tracking and Alerting Disaster Risk Information based on Dynamic Risk Knowledge) in collaboration with the Bangkok-based Regional Integrated Multi-hazard Early Warning System. This mobile application provides automated early warning and real-time information about hazards such as lightning, heatwaves, cyclones, drought, and floods.

SATARK integrates different forms of data from national and international agencies to provide location-specific alerts. Drawing upon historical patterns, SATARK provides users with easily understandable advisories for their specific scenarios, underlining the state government’s guidelines about what they need to do before, during, and after disasters. To enhance user understanding, information is provided in both Odia and English. 

The SATARK system also allows users to provide feedback about forecast accuracy in their area, and uses machine learning algorithms to improve upon its advisory generation process. This information improves citizens’ disaster-preparedness, which could prove critical in their ability to minimise losses and injuries during calamities.

In Malaysia, TM ONE, the public sector and enterprise business solutions arm of Telekom Malaysia Berhad (TM), collaborated with the Royal Malaysian Navy and ICT company, Acasia, to develop Kesedaran Keselamatan Komuniti Maritim (K3M) or Maritime Community Security and Safety Awareness, a web app and a mobile app to deliver early warning and real time maritime hazard alerts. The K3M app is connected to various maritime authorities, and available for widespread use including commercial shipping companies, tourism operators, fishermen, and maritime recreational users. Users can also make emergency SOS calls that are routed to a Naval Operation Centre, which will coordinate assistance.

Enhanced Training Systems for Effective Crime Engagement

The Singapore Police Force (SPF) is increasingly adopting technology-driven systems to help officers optimise their training and to maximise success when engaging with suspects.

In 2019, the SPF adopted the Range Enhanced Liver Firing Range System, a training aid that provides detailed information to officers during marksmanship practice. This system analyses each shooter’s posture, breathing, gaze fixation and weapons-handling and supplies real-time suggestions, helping officers improve the accuracy of subsequent shots.

The SPF also introduced the Impact Measurement Trainer, a training system to improve the self-defence skills of police trainees. The training system make use of force sensors in mannequins to precisely measure the location and strength of users’ strikes, then provide instant feedback for trainees to improve their techniques.

Such smart systems turn specific data into actionable insights for officers, improving training efficiency to ensure that police officers are able to effectively respond to conflicts.

Leveraging on cloud to support search and rescue operations

Meanwhile, Malaysian emergency response authorities are leveraging cloud computing platforms to improve search and rescue (SAR) operations. Working together with TM ONE, the emergency response agencies utilise the Search and Rescue Operation Coordination System (SAROCS) to support the planning, execution, management and coordination of SAR activities during an emergency.

In SAR operations, comprehensive and timely information is critical. The cloud-based SAROCS enables the data from multiple devices and systems to be integrated onto a single platform, allowing multiple SAR agencies to access crucial data to facilitate an operation remotely. The solution is equipped with a mobile application, which allows users connect to a secure Internet connection and access the main system database, providing on-the-go information to the users. For example, it can provide tracking information to the Rescue Coordination Centre to facilitate the deployment monitoring of search and rescue units by SAR coordinator.

When SAROCS is hosted in the cloud, the search and rescue units can benefit from advanced analytics and artificial intelligence-assisted capabilities powered by cloud to successfully facilitate an operation. For example, they can simulate or forecast oceanography and meteorological data to improve their understanding of search area conditions, which are essential in SAR operations.

The cloud in particular is playing a fundamental role in managing emergency response strategies at scale. While no government can guarantee to stop an emergency, the harnessing of technologies including cloud to gather and analyse massive amounts of information in real-time is equipping citizens and professionals to improve preparedness towards crises, respond more effectively and rapidly during emergency situations, minimise the impact of disasters, as well as improve recovery results.

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