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Fast Tracking Malaysia’s Smart Cities with Advanced Technologies in 2021

June 30, 2021
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The growing population and urbanisation trend require local authorities to rethink how they serve the citizens. Digital technologies such as cloud, Internet of Things (IoT) and Artificial Intelligence (AI) are the backbones for cities nationwide to implement solutions that make a city smart.

Industry experts are in accord that the emergence of the Covid-19 pandemic has delivered many sharp lessons including the urgent need to fast track smart city initiatives.

Indeed, this Outlook 2021 special edition presents a mountain of insights that push the smart city concept firmly from the ‘nice to have’ to the ‘must implement today’ for Malaysia.

As the beating heart of a smart city is smart data, we will focus on some essential perspectives to accelerate smart city developments. The current crisis highlight, among others:

  • Two challenges that must be transformed immediately into opportunities – and centre on the flow and handling of data; and
  • The vital need to build cohesive connections between advanced technologies, relevant culture change, and administration processes in order to heighten Malaysia’s economic empowerment, environmental sustainability, and social re-engineering to meet the demands of the 4th Industrial Revolution era.

As envisaged by Malaysia’s Smart City Framework under the 12th Malaysia Plan 2021-2025, digital transformation is a vital catalyst to potentise Malaysia’s recovery efforts and enhance the quality and safety of life in a rapidly shifting world.

Immediate Steps

Today, governments around the world are playing catch up because most citizens are ahead of the digital curve. Malaysians are pioneer internet users as borne out by many regional and global studies.

Carried during the pandemic, MCMC’s Internet User Survey 2020 recently reconfirmed the uptick in Malaysia’s use of the internet, which is driven significantly by daily usage of mobile apps to carry out life tasks – such as parking (multiple parking apps including KL’s JomParking, E Smart Park, Flexi Park, etc), checking in for errands during the pandemic (MySejahtera), banking & digital payments (e.g.TouchnGo), work, social interaction, and eCommerce in all its forms. Currently, 88.7% of the population are internet users with smartphones reaching near-saturation usage level at 98.7% in 2020.

Currently, many apps overlap to carry out common tasks. Which is reflected in another major challenge – a stumbling block facing both public and private sectors globally.

Data silos are collections of information often accessible by only one group, which grossly hampers sharing and decision-making. Though centralisation is difficult due to concerns such as privacy, data sovereignty, and data existing in varying states of quality, a move to data lakes would help to start addressing this block – providing informed data and insights for better decision making.

The pandemic has prioritised unlocking digital potential especially arising from the phenomenal growth of devices (the Internet of Things, IoT) in our personal and business lives that are online, connected, and capable of collecting and sharing data, which is ubiquitously called the new oil – and regarded as a key asset in today’s world.

Technology Imperatives

Smart cities – also known as SCC or Smart and Connected Communities – can provide essential infrastructural support for the deployment of advanced analytics and connected solutions.

Digital technologies that help to collect, process and act on real time data include essential jigsaw pieces such as IoT and Artificial Intelligence (AI), all of which ride on cloud computing – a platform that has proved to be a lifeline during the current crisis, enabling us to connect through videoconferencing apps and remote access systems.

5G technology presents another avenue of hyper connectivity especially in areas previously difficult to serve. And the future holds capacity building for autonomous vehicles and the ‘next normal’.

At the beginning of 2020, the world saw a series of public-private collaborations in Malaysia with the sanction of the government included demonstrations of large-scale use cases.

A confluence of technologies demonstrated by real-time projects placed in parts of the island archipelago of Langkawi could easily be viewed from the TM One 5G Command Centre (5GCC) built on an open, sharing model to enable full collaboration into the future.

The use of AI smart cameras, community alert buttons, geolocation apps, My Smart City mobile app, smart helmets and other solutions – powered by real-time data analytics – demonstrated multiple use cases spanning smart city, smart tourism, smart traffic smart agriculture, as well as crime prevention and citizen safety.

Build a Seamless Future

Smart city technology is enhancing safety, reducing costs, building resiliency, providing innovative new services, and generally improving living conditions, as evidence by analysts such as McKinsey Global Institute projects which shows that moving to the smart city concept is reducing fatalities by 8–10 percent, accelerating emergency response times by 20–35 percent, shaving average commutes by 15–20 percent, lowering disease burden by 8–15 percent, and cutting greenhouse gas emissions by 10–15 percent, among other positive outcomes.

With the aim of becoming a Vibrant City by 2030, Majlis Perbandaran Subang Jaya (MPSJ) is another Malaysian example of smart city initiative to enrich community life by utilising advanced technologies to deliver smart services to people in SS15 Subang Jaya.

Some would say that investment needed to develop a smart city would be hefty. On the contrary, a smart city is a city that intuitively adapts and responds to the needs of its Rakyat. The need of the Rakyat comes first as technology is merely the enabler to address that need.Its is not paramount that everything within the city be made smart, for the smart city technology to be sustainable,emphasis should be made on strategic touchpoints of everyday life. Sustainability of a smart city anchors on needs and inclusion of surrounding stakeholders.

Power of Partnerships

Given the prevailing high failure rate of projects – a PwC/Gallup study of more 10,640 projects found only 2.5% of companies met their original goals while failed IT projects cost the US$150 to 150B in lost revenue and productivity in the US – we must not forget that for every step of a project demands an integrated holistic approach.

The glue that connects and holds together transformational drivers – such as strategic vision, planning, communication, culture change, digital technologies – is the right array of talent and expertise in a highly collaborative partnership – often referred to as professional services.

In 2021, Malaysia’s public authorities are now ideally placed to refresh and fast track smart city initiatives with digital technologies to upscale service levels, citizen well-being, and especially important at this time – to forge the space for sustainable growth and development.

The growing population and urbanisation trend require local authorities to rethink how they serve the citizens. Everyone – private, public and the people, has a role to play. Digital technologies such as cloud, Internet of Things (IoT) and Artificial Intelligence (AI) are the backbones for cities nationwide to implement solutions that make a city smart. Real time data collected from millions of devices and sensors can be computed and analysed at ultra fast speed to generate valuable insights. These insights can in turn be used to formulate policies and action plans to improve the citizen’s quality of lives.

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Building Smart and Sustainable Cities – Rejab Sulaiman

June 07, 2022
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We recognise the need to build strong foundational tech. Rejab Sulaiman speaks on how TM One addresses the immediate PBT needs in building cities that accommodate the present and future populations with its smart city solutions.

Many governments, state councils and local authorities talk about the potential of smart cities and how they unlock new possibilities in a hyper-connected urban environment. Ideas such as the sky being filled with flying taxis, robots sweeping the streets and rooftop farming on every building may seem like the epitome of human civilisation. But, is this the future we seek? The various studies into smart city concepts all lead us to one key observation, intelligence technologies will play a far more significant role in our daily routine as compared to massively disruptive ideas.

A brief look at the global smart city landscape reveals good progress in making our cities intelligent. Examples of the international efforts to build the foundations of next-gen digital playgrounds include prominent cities:

  • Barcelona boasts over 20,000 active telemetry sensors to capture surrounding data;
  • Copenhagen with a network of 380 intelligent traffic lights;
  • Cape Town reducing local crimes rates using 42 round-the-clock cameras and many others.

Malaysia is rising up to its global peers on this front. The national policies under the Malaysia Smart City Framework (MSCF), which includes MyDigital, IR4RD, JENDELA and GTMP, is set to enable the translation of blueprints into meaningful action plans.

Setting the course

From a survey held during the previous City Leap Summit 2020, TM One collected insightful grassroots data from 33 local councils or Pihak Berkuasa Tempatan (PBTs) on smart city implementations. Results displayed that most respondents were not ready to turn plans into actions due to gaps in infrastructure, shortage of financial resources, and below-average talent capabilities.

In addition, PBTs in Malaysia focused their efforts on basic systemic issues surrounding security, safety and transportation that have already been experimented on in other countries. Out of all the solutions introduced to local leaders, smart security & surveillance, smart traffic lights and smart parking systems were the top 3 priorities to help citizens achieve a better quality of life.

While the results may reflect the state of mind two years ago, we need to think bigger. A powerful catalyst for PBTs is to reimagine how their cities can create better living experience for Malaysians. While the extensive list of smart indicators provided by ISO 37122 may appear intimidating, the journey toward building smart cities begins with a single step forward.

A look at smarter cities

Many around the world have already mastered of the art of building smart cities. So, as we celebrate the remarkable technological developments in major cities worldwide, we should also learn from them. Here are a few examples of cities that have embodied the critical success factors that contribute to a winning smart city:

  • Rio de Janeiro takes a holistic approach toward smart city development by developing a common IT infrastructure and integrated platform to enable a myriad of applications to gain a more comprehensive view of the city.
  • Copenhagen prioritises a “citizens-come-first” mindset and translates that customer-centric focus into long term infrastructures and initiatives, enabling citizens to become co-creators of their future city.
  • Hangzhou in China encourages public-private partnerships to harness the mutually-benefiting capabilities in designing and implementing smart city projects.
  • Seoul embraces an open culture, making city datasets and platforms freely available to citizens and businesses so that they can leverage accurate data to create innovative solutions.
  • Singapore, our neighbour, focuses heavily on government efficiency and ensures that all smart city initiatives align with the larger municipality or government programs.

TM One, the trusted partner

TM One is in a prime position to support the government’s vision for smart and sustainable cities around the nation. While fancy solutions may capture headlines, we understand the importance of a strong foundation.  

We provide an unparalleled level of robust and secured digital connectivity, coupled with a solid digital infrastructure. This includes Hyperscaled intelligent cloud solution and data centre infrastructure and services that protect data sovereignty.

As TM One continues to build solutions for the needs of tomorrow, we offer a wide array of smart city solutions to address the immediate PBT needs of today. Smart city applications, dashboards, smart street and traffic lights, smart parking systems and deep surveillance are great examples of our market-ready solutions to bring our customers closer to smart and sustainable cities. In fact, 25 PBTs around Malaysia have already deployed our smart surveillance systems to keep our citizens and utility infrastructure safe.

The icing on the cake is our integrated operation centre (IOC) which is a robust platform designed to efficiently consolidate various data types from networks and Internet-of-Things (IoT) devices to intelligent applications. This integrated monitoring system will enable local governments to make quick decisions and changes in response to real-time conditions.

TM One is the one-stop hub to support Malaysia’s smart city needs

What are the next steps?

While our solutions are ready to help PBTs in their mission to roll out smart city projects, we encourage a more structured approach.

The first step is to design a smart city blueprint that narrows down the PBTs’ concerns. We no longer need country-level frameworks; we need immediate action plans. Start by finding local priorities and focus on the key problems that would best benefit the citizens when addressed.

Next, implement solutions that have quick wins and solve the core issue. Take the initiative to experiment with niche smart city solutions and validate their benefits.

Last but not least, be open to exploring different types of collaboration models. Often, private-public partnerships are good ways to leverage the unique strengths of two distinct organizations to create a powerful solution. TM One is committed to helping Malaysia move toward smart and sustainable cities for a better future.

Blueprints for Building Smart Cities of the Future – Md Farabi Yussoff

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Smart city implementation is fraught with challenges, which is why PLANMalaysia seeks to support each PBT in creating a definitive, yet flexible blueprint to help make tailored decisions fit for each city’s development.

Md Farabi Yusoff, Head of Smart City from PLANMalaysia delivered his presentation at TM One’s City Leap Summit 2002. This article summarizes the key takeaways from his address. 

“Smartness” is not a measure of how advanced or complex the technology being adopted is, but how well the solutions solve the society’s problems and address existential challenges”

– YB Datuk Seri Reezal Merican bin Naina Merican, Minister of Housing & Local Government

Smart City has been a hot topic of discussion for the past decade. With the advent of IR 4.0, the technology underpinning smart cities has matured significantly. Over the years, the Pihak Berkuasa Tempatan (PBT)’s understanding of the potential benefits to be reaped through the implementation of smart cities has also evolved. The next big challenge is in making the implementation of smart cities successful. There are two key imperatives in making this possible, viz., (a) developing a holistic smart city plan and (b) a blueprint for turning fundamental concepts into action. 

Developing a holistic smart city

Smart cities cannot be developed in silos – it requires a network of connected solutions that are effectively integrated, with data feeding into each element to ensure all facets of city-dwelling are elevated to the same level of capability and efficiency. An effective smart city is both holistic in nature and all-encompassing. The network of connected solutions also needs to be functional, providing tangible solutions to actual issues faced by citizens.

Even at a conceptual level, holisticness and people-centricity need to be embedded into smart city development to guide decision-making and ensure the solutions chosen are people-oriented and realistic. For this to happen, smart cities require careful planning and development, with each decision accounting for infrastructure, city operations and digital capabilities to create the solutions capable of elevating all elements of city-dwelling.

PBTs should prioritise taking this holistic approach into the conceptual framework of smart cities:

  • Priority 1 – Users: To ensure functionality and usefulness, the city residents themselves, along with their actual habits, are what should drive the how-to implementation of digital services and applications. This is the core principle of a People-Centric Smart City.
  • Priority 2 – Services: Envision strategies and solutions to enhance a city’s information systems, digital applications, and electronic services linked to all-digital economy sectors and social services. Enhancing service capabilities through digital integration is the booster shot to improving a smart city’s quality of life and efficiency.
  • Priority 3 – Data: Effective data management acts as both the backbone and crystal ball of smart cities.  It enables the generation of meaningful insights used to improve services. Effective management of smart cities’ data also enhances capabilities to plan for the future based on trends displayed through the data (e.g. flood mitigation measures or planning roadworks based on traffic patterns). To reap both benefits, a powerful, integrated data platform and analytics system is required and must be capable of collecting, processing, verifying, organising, analysing, integrating and enriching the data obtained from information systems, city sources and public networks.
  • Priority 4 – Digital infrastructure: In creating services designed for citizens and generating meaningful data, the right infrastructure must be present to support the technology needed. This encompasses networks and telecoms systems, data storage and processing centres, data privacy centres, etc., to provide the required connectivity to bring smart cities online.

Turning fundamental concepts into action

While a holistic, all-encompassing conceptual framework underpins smart cities’ strategic development, implementing the said framework presents an entirely different challenge. Concrete action plans based on a flexible, adaptable blueprint is the surest way forward in making smart city initiatives a success.

In creating an adaptable blueprint, PBTs need to ensure that all the 4 fundamentals of smart city planning are covered. While the overall action plan can be carried out incrementally through stages, each stage needs rigorous review. Subsequent actions need to be adapted to fit needs of citizens and PBTs accordingly as new findings arise across the journey. The blueprint can broadly be classified into three distinct phases.

  • Stage 1: Early Analysis:  The step-by-step phases for the analysis phase include:
    • Review current agendas & policies
    • Conduct urban challenges assessment
    • Carry out our “smart initiatives” assessment
    • Create tailored benchmarks for smart city
    • Assess citizen readiness level
    • SWOT analysis
  • Stage 2: Preparing the action plan: Following the analysis phase, the action plan needs to be developed. The steps involved include:
    • Create specific smart city aspirations
    • Define quick vs long term wins in smart city action plan
    • Define roles and streamline organisation chart
    • Deployment of digital infrastructure
    • Pre-planning development of Integrated Operations Centre
    • Data integration
  • Stage 3: Roll out and monitor:
    • Initial execution of smart city
    • Establish pioneer projects
    • Project assessment and improvement
    • Adaptation to public
    • Comprehensive mass roll-out
    • Attain smart city accreditation

The role of PLANMalaysia in the Smart City agenda

As the Federal Department of town and country planning for Peninsular Malaysia, PLANMalaysia’s role in the smart city agenda is to guide and support local councils in realising their smart city aspirations. Our work encompasses the four areas which are detailed below.   

Creating Smart City blueprints: Effective smart city planning and implementation cannot be one-off decisions. Each element needs to feed into one another to create a network of systems and solutions. With that, PBTs need a blueprint that strikes a balance in being both definitive and flexible, and to assist decision-making when it comes to choosing solutions and deciding ways forward – this is where PLANMalaysia comes in, to guide PBTs on blueprint formation and ensure decisions made are holistic and adaptable to future needs.

Running Malaysia Urban Observatory (MUO): Data collection and interpretation are integral to smart cities. MUO is a data-sharing platform that enables public data sharing and supports decision-making. PLANMalaysia’s custody of MUO ensures that all local councils can benefit from the federal department’s collaboration and support, effectively interpreting public data in enhancing services tied to smart city systems. 

SmartCity Accreditations: Involved in the makings of the standards or benchmarks for smart cities and data integration. To ensure usability of data and effectiveness of smart city implementation, certain criteria needs to be met to ensure systems chosen are in fact beneficial, functional and can be used to generate the right insights to enhance public services.

Increasing Awareness: One of the vital challenges to smart city implementation is stakeholder management, and there are many. PLANMalaysia endeavours to manage vital stakeholders by running several campaigns and programs to align all relevant stakeholders, from investors to local authorities to local communities. This fuels understanding of the ultimate goal of transforming into a smart city and the benefits that stand to be gained by all stakeholders.

When addressing smart cities in the past, we may have been uncertain of what was needed. We may have not fully grasped the technology or were not aware of what we wanted out of it. Today, we are in a much more secure position – enriched by knowledge, alongside the maturation of the technology, we are more ready than ever to be elevated towards a smarter future. The road ahead may not be simple or straightforward, but we are equipped with guides, blueprints and action plans which are both symbols and roadmaps to success. They represent our common goals is our binding objective in uniting all stakeholders towards a smarter, healthier, more sustainable Malaysia.

Learn from Industry Expert: Smart Cities for All – Dr Mazlan Abbas

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Smart cities have been a hot conversation topic for almost a decade, its’ implementation faces challenges when it comes to managing several stakeholders. What are the key building blocks in overcoming these obstacles?

Smart cities made its debut as an idea over a decade ago. The growing pains of urbanisation required governments around the world to consider leveraging technology to help alleviate the big challenges facing the cities. The problems for dense cities are many, ranging from high energy consumption, traffic congestion, pollution and increase in crime. The technology is ready and available, yet majority of the smart city projects have met with limited success. As with all new things, there are risks involved. But moving forward takes a bit of courage, and a leap of faith. After all, this is what defines a pioneer; bungee jumping into uncharted territory, outside their comfort zone.

The biggest challenge by far is the complexity of the initiative and managing the collaboration between the multitude of stakeholders needed to make smart city initiatives a success.

There are three crucial building blocks to overcoming the main challenges of smart city implementation:

  1. Understanding technology and its potential impact
  2. Developing a visionary perspective of the ideal smart city
  3. Having the right governance and program management teams to execute this over time.  

Technology and its potential impact

Let’s start with technology which is what a smart city is all about. Technology plays a crucial role in the transformation of smart cities, with benefits that stand to be gained by all stakeholders. The role of technology can be dissected into seven key aspects:

  1. Manpower: Smart digital solutions can streamline efficiency and increase productivity with the same number of resources (eg. Smart waste management system, pothole reporting)
  2. Mobility: Autonomous public transport and edge computing traffic monitoring can create a safer commute experience and reduce traffic congestion.
  3. Machinery: Advanced data collection and self-diagnostics in smart equipment will only require predictive maintenance and experience fewer performance errors.
  4. Methodology: Enabling local council apps and citizen reporting of urban issues improves response time of city councils in tackling reports and service malfunctions.
  5. Market: Test bed for innovative technology will expand market reach globally and attract investors.
  6. Money: Smart service implementations (eg. Public wifi, charging stations) can create new business models and generate diverse revenue streams.
  7. Management: Faster data collection and data synthesis will allow for data driven decision-making and more transparent data.

Developing the vision

Smart city development cannot be done in an ad-hoc fashion. The various elements need to come together to form a uniform vision and serve a core purpose – to solve specific problems of the city’s residents and improve quality of life. The development of a smart city vision should embrace the following four principles:

1. A holistic approach

A smart city should aim to embrace technology across all aspects of the citizens lifestyle and tight integration of a range of services from transportation, health, education, etc built around citizen journeys.

 2. Citizen-centric drive

The citizens are the heart-beat of every city. A successful initiative involves building trust between the citizens and the governing body through citizen-centric decision and policy making as well as transparency of data and information. Providing citizens smart tools helps with the data collection effort. This helps mitigate the “black hole” problem, with information on any pressing issues reported by concerned citizens made readily available for authorities to address them at the earliest.

3. Synthesis of data

Through widespread data collection, smart cities can solve many problems quickly, made possible by insights from data. An iterative approach that enables constant problem solving is crucial for long-term success. Data insights can also help city managers and planners address the core issues that impact every citizen and minimize chances of recurrence. 

4. DNA of a smart city

Another concept that smart cities should internalise is the DNA of a smart city, namely, Devices, Networks, and Applications. A successful smart city harmonises the interaction between its devices used in daily operations, connected by a network that sustains it, and managed through the use of applications and software’s to ensure a seamless operation and function void of errors.

The execution

A successful smart city implementation cannot be achieved without the proper governance and management, support from stakeholders buying into the idea, and the feedback from the citizens living within. Vision and ideas are relatively simpler to define, the challenge is the execution.  The key success factors include:

  1. A disciplined project management office
  2. The right funding models
  3. Buy-in from all stakeholders
  4. Good governance.

While the task seems daunting, there are many global best practices we can follow. The technology has matured and the right funding models are coming into place. We need to act with a sense of urgency. As we embrace the new post-pandemic future, the time to act is now. Failing which we will have only compounded the many challenges for our already fast-growing cities.

Learn more on how Smart City contributes to our nation’s aspiration in becoming a Digital Malaysia.

Digital Transformation to Build Metropolitan, Regional and National Smart Cities – Setiaji

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With 3 key principles (People, Process, Technology) of its smart city development, the West Java Provincial Government has elevated a largely rural population to one of the region’s fastest smart city adopters.

“Kerana kemudahan tidak hanya untuk sebahagian kelompok, tetapi untuk semua”

“Because convenience is not for a few, but the masses”

Setiaji, Chief of Digital Transformation Office at Ministry of Health / Assistant of Minister for Health Technology, Indonesia

Half of the world’s population are city dwellers, and with the breakneck speed of technological advancement, a government that fuels digital technologies stands to endure significant long-term economic benefits. Cities that are slow to embrace the digital race risk falling further behind the pack.

With an average density of 1,400 population per square kilometer, West Java is home to 50 million people across 27 regencies and 620 districts. While it is the most populous province in Indonesia, its human development index is lower than Indonesia’s national average. Wide socioeconomical and digital gaps are spread within its 1,576 urban villages and 4,301 rural villages.

Pemerintah Jawa Barat or the West Java Provincial Government understands that to inch closer to the smart city pole position, its version of smart city needs to be inclusive of the rural areas. Faced with complex government bureaucracy, compounded with a lack of innovation in the government service, West Java Provincial Government initiated an in-house digital team — Jawa Barat Digital Service or Jabar Digital Service. Early in our journey, we saw that to build a smart city tailored to the West Java ecosystem, we needed to bring together best-in-class tech talent and institutional stability in one team. Jabar Digital Service, in essence, is a start-up under government purview with a massive scale to impact.

There are three anchor drivers that propelled West Java into becoming one of the region’s fastest smart city adopters: People. Process. Technology.

1. People – Fostering digital talent

For a city to become a leading smart city, the importance of talent is second to none. However, according to the World Bank, Indonesia will have a 9-million digital talent shortage by 2030 if initiatives are not taken to address this in the interim.   

To fill this potential gap, Jabar Digital Service launched its inaugural Candradimuka Jabar Coding Camp in 2021. This first batch of full-fledged coding camps received 11,730 applicants, with 844 being successful in their applications. Additionally, and more impressively, 18.9% of the 844 successful applicants are among the underprivileged, disabled or high school leavers. All graduates of the coding camp are now either absorbed in Jabar Digital Service,  assimilated into the Indonesian technology industry, or opted to become freelancers taking advantage of the budding gig economy. As a result, we now have more than 300 new additions to the digital workforce consisting of mainly young, exuberant talents mentored by senior government officials and private sector experts.

2. Process – Facilitating new business models, streamlining regulations and supporting interactive innovation

An advocate of the ‘Right First, Fast Later’ mantra, Jabar Digital service believes a deep and resilient process is the cornerstone of any smart city. There was a perception that regulations were a barrier to innovation. Hence, the first point to address was to fine-tune existing regulatory policies to foster regulator engagement in the innovation process.

At a broader level, to invigorate a culture of innovation at various levels and among diverse stakeholders, we took a 360° view and synergised the business process with governance and infrastructure to support this interactive innovation. All this, of course, needed to align with our budget and stretch every Rupiah.

3. Technology – A customer-centric product

Smart cities may have become one of the main agendas for governments worldwide, but there is still a substantially unmet need for the largely overlooked and underserved population.

As West Java comprises of primarily rural locations and with our citizens only being able to afford basic technical equipment, our smart city technology of choice needs to be brought down to the lowest common denominator to make it inclusive for everyone and reduce the digital divide.

At Jabar Digital Service, we believe the launching of a digital blueprint is not enough. The execution must be accessible for all stakeholders to be able to develop at a furious pace.

Here are some examples of our flagship products that have impacted the West Java society significantly.

The Jabar Command Centre is a data visualisation and monitoring centre which centralizes and integrates data from all operations and public services available to citizens of West Java.

Public Gathering Monitoring, Smart CCTV surveillance that feeds the command centre with information of an estimated number of mass gatherings, average density and peak hours. The collection, monitoring and analysis of information allows the government to monitor public protocols and coordinate for security measures whenever necessary.

Ekosistem Data Jabar (EDJ), EDJ is a data ecosystem which integrates data from four main sources (OpenData, SatuData, Satu Peta & Core Data). Information gathered from this integrated ecosystem generates ‘smart’ insights which, in turn, supports data-driven decision making. The use of public and open data has also heightened transparent leadership while encouraging public participation in the urban development of West Java.  

Sapawarga, the West Java government’s Superapp was launched in 2019 with 3 main purposes:

  1. Effective, widespread and efficient delivery of government information to citizens
  2. Encouraging citizen interaction and feedback to government bodies
  3. Enabling citizens to gain easier access to government programs and public services

Pikobar, A day after West Java declared a state of emergency due to the COVID19 pandemic, JDS launched the Pikobar website. The Pikobar app was released 16 days later. Since the launches, Pikobar has been releasing real-time data and enabling integrated COVID-19 related services via both app and website. The services include 32 features such as teleconsultation / telemedicine, multivitamin prescription, delivery and administration of oxygen and more.

Digital Villages Theme

The overall objective of the Digital Villages Theme is to overcome the digital divide in rural areas, by covering 3 major pillars:

  1. Providing basic digital infrastructure for rural residents to access the internet
  2. Increasing digital literacy and ensuring residents are capable of using the internet for communication and information access
  • Increasing internet optimization with Internet-of-Things (IoT) and E-commerce to allow residents to independently and sustainably empower their own productivity.

There is one key trait driving the success of West Java’s smart city transformation: unity. From governments and local officials having a clear and aligned vision of a smart West Java, to an inclusive action plan that aims to elevate the lifestyles of all members of West Java’s society; the province is an undisputable example of the value of unity and cooperation of all stakeholders in making smart city transformation a success.

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