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Key Elements for Better Data Insights

September 28, 2021
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Iskandar Puteri Data Centre Receives Tier III Certification

March 13, 2019
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We are committed to providing customers with state-of-the-art business solutions, coupled with the best customer support service towards enhancing their business productivity and market competitiveness.

Client Showcase: TM One Tier III Certification of Constructed Facility

OVERVIEW

TM One has a goal of enabling both private and public sector organisations to fully realise their digital opportunities. In line with its mother brand, Telekom Malaysia’s mantra of “Life Made Easier,” TM One illustrates the commitment to offering the best converged solutions and services to customers.

TM One is developing various innovative products and solutions on top of the core infrastructure as a means of accelerating convergence, with the goal of becoming the number one digital enabler for customers. The key lever to accomplish this goal is verticalisation throughout 2018-2020.

The first step in the verticalisation approach was the completion of the Experience Centre at Menara TM One, with this highly anticipated Experience Centre designed with state-of-the-art technologies to showcase a number of vertical solutions for customers. At 20,000 square feet, the Centre aims to help customers envision the future of their digital business transformation through inspirational, visionary and co-creational experiences. Customers can see new experiences and better understand the value that TM One brings as a trusted partner for both enterprises and public agencies throughout Malaysia.

The 20,000 square foot Uptime Institute Tier III certified data centre is built in Nusajaya Tech Park, Johor, the flagship technology park in Iskandar Malaysia. The Iskandar Puteri Data Centre (IPDC) is one of two major facilities planned by TM One to meet anticipated growth in data and hosting requirements. The carrier-neutral data centre will also house TM One’s international gateway that serves as a regional hub in providing services like end-to-end managed ICT services, BPO services, cloud services via digital marketplace and high-speed connectivity.

The IPDC, in tandem with the Klang Valley core data centre currently under construction and slated for a November, 2018 completion, is part of the company’s “twin core” strategy. Located 320 km apart, the two facilities will be linked with a fast fibre optic link to important business continuity and disaster recovery capabilities.

Both data centres will certified by Uptime Institute; IPDC is currently one of two such facilities to be awarded the Tier III Certification of Constructed Facility in Malaysia.

OPPORTUNITY

TM One began the organisation’s journey with Uptime Institute by achieving the Tier Certification of Design Documents, which is intended as a provisional verification ahead of the facility construction. The Tier III Certification of Constructed Facility award ensures that TM One’s world-class Data Centre facility is constructed to the same specifications as those laid out in the original facility design documents. With many of TM One’s customers in highly regulated sectors, the Tier Certification award assures customers that the facility is built to its intended performance, availability and reliability. The certification award also shows TM One customers that the data centre provides further confidence to our customers as it meets if not exceeds industry standards and affirms that TM One is the enabler for the digitisation journey for the industry.

Customer targets for the IPDC include:

  • Singapore enterprise market (local and foreign owned)
  • Businesses in highly transactional industries such as BFSI, Commercial; Oil and Gas industries utilising the Twin Core Data Centre as the DR site where data is stored.
  • Singaporean manufacturers looking for an alternative manufacturing plant in Johor.
  • Global carriers – less than 5ms latency (back and forth) to Singapore via the cloud connect with Equinix.
state-of-the-art data centre

“We are committed to provide our customers with state-of-the-art business solutions, coupled with the best customer support service towards enhancing their business productivity and market competitiveness, in line with our promise of `Life and Business Made Easier,’ hence working with Uptime Institute to realise the aspiration was a very progressive journey.”

SOLUTION

TM One has the largest Tier III certified data centre in Malaysia, which is a testament to the continued efforts to facilitate the nation’s aspiration of becoming a world-class digital and smart services hub in the region. The TM One data centre meets the industry’s top standards and thus ensures high availability, reliability and advanced security and connectivity. TM One is committed to providing customers with state-of-the-art business solutions, coupled with the best customer support service towards enhancing their business productivity and market competitiveness.

The certification processes undertaken by the TM One team provided insights into the best practises applicable to the TM One data centre design and build approach. This allows further competitive differentiation and assurance of the high quality of the data centre.

Tier III certified Data Centre

Telekom Malaysia – Driving strategic initiatives to accelerate digital transformation capabilities in BFSI and Oil & Gas Industries

February 12, 2019
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An Asia Pacific end-user survey by Frost & Sullivan highlighted that 93% of the organisations surveyed considered themselves ready or have embarked on the digital transformation journey.

Digital transformation is one of the key strategic goals for enterprises and the public sector across the region. An Asia Pacific end-user survey by Frost & Sullivan highlighted that 93% of the organisations surveyed considered themselves ready or have embarked on the digital transformation journey. Further result from the survey shows data analytics and Artificial Intelligence (AI) were rated as critical investments over 2017 – 2023 to the success of their digital transformation.

The drivers for these investments however vary significantly depending on the size and digital maturity of these organisations. To ensure desired business outcomes, enterprises are continuously exploring new technologies and investing in critical enablers such as Data Analytics and AI – as analytics itself has undergone a paradigm shift over the recent years – from data warehousing and mining to providing predictive business intelligence.

As organisations adjust to the rapidly changing digital lifestyle of consumers worldwide, they are discovering the importance of understanding and envisaging the impact of information generated from digital sources. Sophisticated analytic capabilities and intuitive visualisations are driving a profound change in how marketing, advertising, communications, supply chains, value chains, processes, transactions and deals are going to be accomplished.

Banking, Financial Services & Insurance (BFSI) and Oil & Gas sectors – Reinventing in the digital world

Amongst other verticals, leading BFSI and oil & gas companies are building their digital transformation strategies as the foundation for sustained growth. While, the BFSI sector has leveraged digital extensively over the years, there is continued focus on adopting technologies that can enable improved cost of operations, streamline processes and create better customer experience. Big Data and AI tools are being deployed extensively by banks in the region to ensure greater compliance as well as gain deeper customer insights to identify cross-sell opportunities. Besides, emerging technologies like blockchain, continue to transform the industry, in a way that may completely disrupt traditional banking in years to come.

Digital has also emerged as the key enabler in oil and gas sector, driven by the need to reduce costs, make faster and better decisions, and to increase operational productivity. Besides operational applications and digital asset management, Internet of Things (IoT) driven applications are creating a data-first approach to managing existing assets, supply chains, or customer relationships. Integrated deployment strategy with analytics is becoming the key for oil & gas companies to unlock value and potential.

The constant advancement of hardware and breakthrough Machine Learning (ML) algorithms has also unleashed a new wave of exponential progress that is set to affect every industry. True success in AI depends on access and timeliness of data, drawing insights and utility from the Internet of Things and Big Data paradigms. While all industries stand to benefit from this, the adoption is at different levels.

Telekom Malaysia’s (TM) end-to-end solutions and services capabilities create a compelling value proposition for enterprises and is also demonstrating a continued focus towards creating value for supporting enterprises in their transformation journey. TM’s offerings across software applications, network services, Tier-III Data Centre, Cloud services, high-performance computing infrastructure and managed services position it well to partner with enterprises in their digital journey.

Given TM’s strong focus towards offering digital solutions for both BFSI and Oil & Gas Industries, TM led a strategic initiative of inviting UK based AI companies (in partnership with British High Commission) in October 2018. Close and intensive engagements with these AI companies helped explore opportunities for collaboration and identify means to create greater value for BFSI and Oil & Gas organisations in the region.

Security and Scalability

The initial discussion started with an introduction on TM solutions and capabilities, as well as TM’s strong understanding of the Malaysian Market. Led by Wan Ahmad Kamal, Executive Vice President, Enterprise Business, TM One, the conversation deep-dived into how the nation’s Convergence Champion and No. 1 Converged Communications Services Provider, has transformed itself to fully support both BFSI and Oil & Gas industry’s transformation journey and continuously be relevant in the digital market.

He added that by having a deeper understanding of verticals, TM is better equipped at delivering solutions and services packed with high security standards catered to the need of the BFSI and Oil & Gas industries. TM, through its business solutions arm, TM One, assures securities aspects of both industries via its Twin Core Data Centre’s world class security capabilities.

TM One’s Twin Core Data centre, comprises two-state-of-the-art Data Centres, named as Iskandar Puteri Data Centre (IPDC) that is located at Iskandar Puteri in Johor and Klang Valley Data Centre in Cyberjaya, Klang Valley. IPDC is in compliance with various industry and security certification standards, including undergoing threat, vulnerability and risk assessment (TVRA), ISO27001, as well as PCI DSS1. While KVDC, will be undergoing a few rounds of certification processes to complement its sister twin, after 3 months of operation once construction completes in early 2019.

Wan Ahmad Kamal added that with the Twin Core infrastructure in place, scalability, flexibility and agility will no longer be an issue. As speed to market becomes critical for both of these industries, the need to scale with technology that is constantly agile, capabilities and competencies that are always available and on top of an infrastructure that is robust through changing times, is crucial to maintain a business’ relevancy and competitiveness in the market.

He also commented that TM One has been involved in various infrastructure investments in order to support both of these industries. Among the solutions provided are TM One’s Multi-Cloud Services, Twin Core DC Disaster Recovery (DR) services and TM’s very own TM One ID Hub, or widely known as eKnowYourCustomer (eKYC) and Managed Security.

Driving Fundamental Change

Digital transformation entails the integration of digital technology into all areas of business, and these integrations would then drive the fundamental changes of how a business operates and deliver value to its customers.

Driving the discussion further, the AI vendors explained how their technology capabilities enable businesses to enhance their customer experience, optimise processes and operations as well as improve security in a highly data intensive environment. The discussion focused on how businesses are taking precautionary measures in their own digital transformation journey.

Everyone generally agreed that by going digital, the banking and insurance companies would require clear articulated strategy, funding, talent, agile ways of working and an internal culture that is willing to take risks in order to transform their businesses. As for the Oil & Gas industry, there is a need to optimise operational performance that would significantly reduce costs and minimise risks throughout the transformation process.

It is clear that to drive transformation; an organisation would require a thorough enhancement to the business’ organisational efficiency and increase the speed of delivery to its customers. Opinsta, one of the UK companies, showcased their capabilities in countering operational challenges. The company specialises in amplifying an organisation’s operational potential, in essence, by putting routine business processes into an automated and digitised mode.

Their capabilities include digitising and innovating customer-related business operations, with a multifunctional app that acts as a bridge to employees of all levels. It serves as a tool for efficient maintenance reporting and to minimise manual processes altogether.

As experts in rapid build, development and support in amplifying operational performance, they have to-date built nine (9) separate solutions that caters to specific business requirements.

Managing Risks

It was clear that digital has changed the way businesses operate over the years. Given its impact it has on businesses, the risk of human error would bound to happen along the way. Jazz Networks, another UK company involved in the discussion, explained that businesses need to mitigate human error from the source.

They continued to explain that their technology was created to address complexities of human behaviour and the countless times humans have indirectly bypassed security built to protect them. Their platform is equipped with an advanced learning systems that collects and analyses human behavioural data of users on the network, and detect flagged activities that is considered suspicious.

This platform gives the administrator a complete transparent view of the network – with a user interface that analyses the collected data to ensure end-to-end visibility for each activity happening on the network.

Jazz Networks takes accuracy and transparency seriously. Their platform enables users to view real-time data that will help them make benefitting business decisions each step of the way. And to top it off, their platform’s capability to scale together with user’s business needs, managed as a single entity through intelligent segmentation that dynamically split the network into logical partitions, enable any security policy and machine learning insights to apply to all end users’ computers.

Accelerating Businesses, and the Nation Forward

The discussion was effective as it leveraged on TM’s strong understanding of the Malaysian market and deep domain/ industry expertise. At the same time, the AI vendors brought forth technologies which would enhance customer experience, optimise business processes and operations as well as improve security in a highly data intensive environment.

In summary, all parties cohesively agreed that:

Digital has been driving the country’s digital economy for the last decade, and will continue on for the next. It is imperative for businesses to be on the right digital track, with the right technology, at the right time, or they will risk being irrelevant to the market. The need to be equipped with scalable capabilities, coupled with competent resource is also important for any business embarking on their digital transformation journey.

Frost & Sullivan, and TM One believe that engagements between leading service providers and emerging global technology vendors play a critical role towards accelerating development of innovative solutions and creating an ecosystem enabling sustained growth of organisations in the digital era.

Nishchal Khorana,
Director, Digital Transformation
Practice, APAC,
Frost & Sullivan

  1. The Payment Card Industry Data Security Standard (PCI DSS1) is a set of security standards designed to ensure that ALL companies that accept, process, store or transmit credit card information maintain a secure environment. (https://www.pcicomplianceguide.org/faq/)

Powering Smart Agriculture with Internet of Things

November 29, 2022
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In the digital age and Industrial Revolution 4.0, the agriculture sector is undergoing a massive change by leveraging on digital technologies, especially the Internet of Things (IoT), to create a smarter agriculture.

With the help of robots, drones, remote sensors, and computer imaging combined with continuously progressing machine learning and analytical tools, farmers are monitoring crops, surveying and mapping the fields and using data-driven insights to enjoy higher productivity, saving time, and optimising resources and efforts.

One of the systems that is increasing in popularity and creating smarter agriculture is the Smart Farming system. Smart Farming makes extensive use of sensors (light, humidity, temperature, soil moisture, crop health, etc.) to monitor farm and crop conditions, and automating the irrigation and/or fertigation system.  IoT enables devices embedded with sensors to connect and interact via the internet. These devices can be anything from pumps and tractors to weather stations and computers. Smart Farming allows farmers to monitor the field conditions from anywhere, at any time, in real time. Using the combined power of IoT with Big Data and Cloud, a successful communication, connection and transference of data between devices, are done most effectively and efficiently. Digital Connectivity and Cloud Computing are the essential enabler for Smart Farming. Digital connectivity is the foundation without which none of the Smart Agriculture solutions can take place. It is the necessary pre-condition that allows communication between devices and access by stakeholders. Meanwhile, cloud computing enables the hosting platform for IoT and Big Data as well as powers up the data analytics and visualisation.

Solving common agriculture challenges

The value of smart agriculture solutions lies in its promising ability to address some of the longstanding industry challenges – both at the macro and micro level:

  • Food security – With increased prosperity, population growth, and urbanisation, comes food security issues. These call for sustainable agricultural practices that can produce more with less resources.
  • Climate change – Climate change disrupts agriculture in a massive way, where natural catastrophes and unstable weather conditions are posing challenges to farmers globally.
  • Low agriculture productivity and yield – With greater urbanisation, reduction in arable land and the use of traditional methods of farming are leading to reduced yield, high wastage and sub-optimal productivity.
  • High operating cost – With labour shortage especially in agriculture where manual labour is seen as difficult and energy-consuming, farmers are facing high manpower cost. Meanwhile the cost of fertilisers is also increasing globally, leading to the increased need to ensure its efficient use.
  • Health hazards to farmers – the traditional way of fertilising crops, for example through manual spraying, is posing health hazards to farmers due to exposures to agricultural chemicals

The benefits of IoT in agriculture

With the use of IoT in agriculture, farmers are reaping the benefits from increased agility and data-driven farming. Thanks to real-time monitoring and prediction systems, farmers can quickly respond to any significant changes in weather, humidity, air quality as well as the health of each crop or soil in the field.

  • Integrated and technology-driven solutions to improve success rate
  • Increase domestic production and reduce agriculture imports
  • Improve farmers earnings and provide income sustainability
  • Catalyst of change for other agricultural innovation

TM One – The Right Partner for Your Next Agriculture Future

With TM One’s comprehensive and fit-for-purpose digital solutions, from connectivity right down to the digital and smart systems and applications, combined with the technical experts who are ready to guide our customers throughout their digitalisation journey, players in the agriculture sector can be assured of a smooth and seamless path to the Next Future of Agriculture.

To know more about TM One’s smart agriculture solution, visit https://www.tmone.com.my/solutions/smart-services/smart-agriculture/

Celebrating Success: Ipoh Smart City – TM One and MBI breathes new life into Ipoh

August 30, 2022
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With TM One, Ipoh's ambitions of transforming into a smart city are progressing into reality by enforcing multiple initiatives to improve the living experience of their citizens. Read what Ipoh’s Mayor, Dato’ Rumaizi, has to say about these initiatives.

“TM One is the main agency pioneering the foundation of our nation’s digital infrastructure. Through this strategic collaboration, it greatly helps Ipoh City Council in managing the city more efficiently and in an orderly manner,” – Dato’ Rumaizi bin Baharin, Ipoh Mayor.

With the blend of heritage, food and great scenery, the Lonely Planet ranked Ipoh as one of the best cities in Asia to visit. As a hotspot for tourism, the bustling city provides abundant business opportunities. The city has harnessed this potential by increasing the readiness of its digital infrastructure for mobile and fixed broadband internet.

Keeping this in mind, Ipoh envisions becoming one of the first smart cities in Malaysia by 2030. The Smart City 2030 action plan targets seven domains – Smart Living, Smart Environment, Smart Governance, Smart People, Smart Digital Infrastructure, Smart Economy and Smart Mobility – to effectively address urbanisation challenges faced by the people of Ipoh and to realise Ipoh as a Green and Low Carbon City by 2030. We are embarking on a journey to prepare for a digital future, with TM One acting as the digital enabler and provider to assist the city in its transformation.

In conjunction with the City Leap Summit 2022, a Memorandum of Understanding (MoU) was established between The Ipoh City Council and TM One. The strategic collaboration includes several initiatives that are planned and will be implemented:

1) Smart Traffic Management with Analytics Services (STARS)

One of the most remarkable achievements is the implementation of smart traffic lights. TM One’s STARS leverages AI-enabled sensors at intersections to measure the average waiting time and identify vehicle motions, thereby adjusting green light duration based on real-time congestion, and improve the journey time. This solution also help to reduce the carbon emitted by the vehicle that is using the junction and this is in line with Ipoh Green City Vision to achieve low carbon city. Additional to the benefits, STARS is a single monitoring platform that provides relevant personnel with a centralised viewing of road conditions and equipped with real-time fault notification that triggers alarms through the Telegram chat application. This will allow the relevant personnel to take swift actions and dispatching manpower on-site when needed.

As a result, the smart traffic light solution has improved traffic flow in one of the busiest streets, Jalan Sultan Idris, by 51%. This solution also has led to a 7,500 kg decrease in carbon dioxide emissions in a month – in line with Ipoh’s goal to be a Low Carbon City by 2030.

2) TM One Mobile Field Workforce (FORCE)

FORCE satisfies the need for a fluid system to connect the call centre agents, dispatchers and service technicians to attend to citizens’ complaints and inquiries for better communication and coordination. It allows the teams to promptly respond to public complaints and emergencies by accessing real-time ticket statuses. Also, the all-in-one platform automates task scheduling and team management, tracks real-time progress of on-site maintenance and provides access to customer profiles on the go – modernizing the city’s field service solution. FORCE is envisioned to be the system support for MBI’s existing myAduan@MBI citizen app to improve its customer experience, better cost management, and internal resource management.

3) Call Centre

The Ipoh City Council aspires to establish its first digital call centre via outsourcing. The digital call centre aims to solve the challenges of  handling multilingual support requests and reduce abandoned call rates, while elevating critical issues to relevant parties when necessary. Consequently, the city can free up resources and optimise costs, while ensuring the best customer service for the people of Ipoh.

TM One Business Services (BPO) with more than 15 years of contact centre experience in Malaysia, leveraging on our Center of Expertise will be sharing the best practice; which aligned to the Industry Standards and Best Practices to help Ipoh City Council to establish the citizen engagement centre and ultimately elevate the citizen experience to the higher level.

Ipoh aims to be one of the first cities in Malaysia to enable 5G, and TM One plans to support this vision with the provision of free 5G wifi in selected areas. Additionally, a digital fibre connectivity superhighway and smart surveillance systems is being planned for Ipoh citizens.

Smart technologies help Ipoh save cost, shorten commutes, reduce carbon emission rates, and most importantly boost the quality of life for the people of Ipoh. In the long term, smart cities will spur higher citizen and government engagement as they begin to remove the communication barriers and increase the trust between citizens and officials. With the great synergy between both parties, Dato’ Rumaizi aspires to achieve more milestones in collaboration with TM One.

“My hope is that together with TM One, we will explore even more opportunities and smart technologies towards enhancing lives for the people of Ipoh.” – Dato’ Rumaizi bin Baharin, Ipoh Mayor.

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