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TM One Voice and Collaboration Services

Connecting your team and business on any device, anytime anywhere

Embrace New Ways of Working

The digital age requires organisations to be always on, anytime, anywhere. With remote working becomes increasingly common, geographical barriers are broken – facilitating reach, expanding businesses, and increasing profitability.

Digital services are redefining how employees, customers, and businesses communicate and collaborate in real-time, securely, and cost-effectively. Embrace new ways of working with TM One Voice and Collaboration services to enhance productivity, efficiency, and customer experience.

Deliver Responsive Customer Support and Enhance Productivity with a Comprehensive Suite of Services

TM One’s range of voice and collaboration services are cost-effective, easy-to-use, scalable, and flexible. It provides corporate and government agencies with responsive customer support, dedicated and customised solutions coupled with the latest hybrid communications technology.

  • Voice
  • Collaboration

Voice

TM One Voice services range from basic voice services to IP-based services, and Value Added Services, empowering businesses to enhance customer experience and improve productivity.

  • Business Voice (IP Centrex)

    TM One IP Centrex is an application that offers a basic set of voice features for customers who are looking for a cost-effective communications solution. Customers can enjoy free calls within the same Centrex group ID in the same High Speed Broadband (HSBB) exchange.

    • Free Voice Features: Call waiting, customised call barring, outgoing call barring, abbreviated dialling, hot-line with time supervision, three-way call conference, designated call pick-up, call transfer, group call pick-up, call forwarding
    • Extension Calls: Free calls within the same Centrex group ID in the same HSBB exchange
    • Directory Listing: 103 directory listings to publish company business line numbers
  • Multi Line SIP

    Multi-Line SIP (Session Initiation Protocol) is a single trunk system that can handle a desired number of dedicated voice calls. It is a scalable business telephone service that increases the number of available lines to handle large call volumes, especially for an expanding business.

    • Powerful voice service that is capable of handling multiple voice calls at a time
    • Impressive backup Service Level Guarantee (SLG) of 99.5% that suits business criticality of SLG 99.9%
    • Delivered using the latest SIP protocol over Next Generation Fibre connectivity

Collaboration

TM One Collaboration services streamline your organisation’s workflow, speed-up decision making, increase efficiency, reduce travel costs, and enhance employee and customer experience.

  • Unified Communication and Collaboration

    Unified communications and collaboration combine enterprise communication with real-time, asynchronous collaboration capabilities. The solution delivers a seamless user experience to increase productivity, efficiency and profitability. TM One provides both On-Premise and Hosted Managed UC solutions.

    Managed Unified Communications (MUC)

    Communicate, collaborate, and get connected anytime, anywhere within your organisation through secure apps. Unified Communications provides business phone systems through IP connectivity with mobility features. Increase productivity and efficiency in your organisation that combines and converges various collaborative technologies. It is coupled with the benefits of single number reach and mobility features which allow you to make/receive calls using your office fixed number anytime anywhere.

  • TM One for Webex

    A Cisco collaboration and communication tool that enables online meetings and conferencing with managed services solution provided by TM One.

    • Simple video-first experience from any device
    • Simplest joining and scheduling
    • Works with all common operating system platforms
    • Exceptional mobile experience
    • Connect securely from anywhere
  • TM One for Zoom

    TM One is Zoom Authorised Reseller in Malaysia. TM One for Zoom will help you get connected anytime, anywhere through frictionless video environment that is simple, versatile and affordable.

Value Added Service

TM One provides a range of Value Added Services that improve user experience and provide additional benefits. It enables users to empower their marketing teams with features that boost product promotions, increase customer loyalty, and create a deeper sales pipeline.

Shortcode Messaging

Shortcode Messaging helps enterprises reach out to customers by sending SMS notifications and appointments via a five-digit number. The service also supports TAC and OTP authentication.

  • HTTP API: Effortless integration with in-house applications
  • SMS Reporting: Generate meaningful usage reports
  • Desktop SMS: Compose, schedule and manage SMS campaigns from the desktop
  • High Availability: The robust architecture of managed services assures high availability and reliability
  • Telco-agnostic Service: Send SMSes to your customers irrespective of their telco service provider

TM TollFree

A single toll-free number that allows customers to call from anywhere in the country absolutely free or at the cost of a local call.

  • Route your calls based on time, day, or traffic, based on your preferences
  • Establish an international presence with international TollFree to connect with your global clients
  • Retain current business number when relocating office
  • Easy accessibility enables customer loyalty and ensures competitive edge
  • Shortcode Messaging
  • TM TollFree

Shortcode Messaging

Shortcode Messaging helps enterprises reach out to customers by sending SMS notifications and appointments via a five-digit number. The service also supports TAC and OTP authentication.

  • HTTP API: Effortless integration with in-house applications
  • SMS Reporting: Generate meaningful usage reports
  • Desktop SMS: Compose, schedule and manage SMS campaigns from the desktop
  • High Availability: The robust architecture of managed services assures high availability and reliability
  • Telco-agnostic Service: Send SMSes to your customers irrespective of their telco service provider

TM TollFree

A single toll-free number that allows customers to call from anywhere in the country absolutely free or at the cost of a local call.

  • Route your calls based on time, day, or traffic, based on your preferences
  • Establish an international presence with international TollFree to connect with your global clients
  • Retain current business number when relocating office
  • Easy accessibility enables customer loyalty and ensures competitive edge

Re-imagine Voice and
Collaboration. Get Started.
Request a Free Quote.

The Power of TM One Voice and Collaboration Services

Open new doors of opportunity and enable faster time-to-market with TM One's real-time, reliable, secure, and integrated voice and collaboration services. Empower your employees and customers, and adopt new ways of working with TM One Voice and Collaboration services.

Collaborate in the new normal.

Adapt to new processes and practices that create organisational resilience.

Scalable Deployment

Optimise your investments with TM One's easy-to-upgrade OPEX model. Take advantage of a quick, easy and flexible deployment model that best fits your business needs.

Reliable Uptime

Make the most of high quality and low latency voice calls on TM One's reliable, robust and secure network. Enhance customer experience and loyalty.

Integrated System

Be future-ready and empower your organisation to migrate from legacy systems to TM One's fully integrated, advanced and holistic collaboration services.

Increase Productivity

Enable employees to work without disruption. TM One's Unified Communications and Collaborations services ensure improved efficiency and business continuity.

Flexible Workspace

With secure Internet, virtual presence, instant messaging, voice solutions, and video conferencing, you can work from anywhere; any device, anytime.

Managed Services

Streamline your operational efficiency with TM One 24/7 support services, local cloud offerings and data centres.

Certified Personnel

TM One's in-house certified engineers and experts provide SLA adherence, customer service, and support to ensure you have a hassle-free collaboration experience.

Collaborate in the new normal.

Adapt to new processes and practices that create organisational resilience.

Together, Let’s Create Success Stories

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