The past 18 months of the COVID- 19 pandemic has proven that in the face of adversity, we have opportunities as well. People have learnt not just to survive, but to strive. The lessons from these challenging times are both valuable and profound, digitalisation being one of them.
The world is all set to move beyond the fringes of digitalisation to make it a way of life. All have become possible through digital tools, from working remotely to hybrid models. Not only our working styles, but even the way we conduct businesses, fast-changing customer expectations have evolved to digital experiences, which has led digital platforms to become the preferred choice for all.
It has now become crucial for us to understand consumer behaviour through insights and intelligence. Doing so enables us to cater for our customers with personalised services. We call it the ‘Power of Knowing’.The establishment of a relationship between human intelligence and artificial intelligence is a true version of the power of knowing:
TM is a national institution, one that has served you for many decades. Throughout this period, we've evolved from a telecommunications provider to a convergence player, and we are now on a journey to become a human-centred technology company.
The changing needs of our customers guide us on our journey. This paradigm shift is essential for us to continue to play our part in empowering a digital Malaysia. In the next three years, we will continue to invest in our people, infrastructure, and technology to be ready for the next wave of innovation that will come, especially in digital solutions that shall deliver a delightful customer experience.
Over the past decade, TM invested over RM 22.4billion in digital connectivity and infrastructure. We have deployed an extensive state-of-the-art network with over 640,000 fibre cables (equivalent to 16 times the circumference of the Earth), alongside the expansion of solutions into cloud and security. As soon as Malaysia moves into a 5G-enabled future, our network will be ready to serve retail customers, enterprises, as well as the public sector:
Technology in isolation cannot lead to digitalisation on its own. There is an equal need to focus on upskilling talent in various technologies like cloud, cybersecurity and analytics. This can happen in three ways. Firstly, through the upskilling of our current workforce. The second is by hiring highly skilled digital talents from leading global technology companies, and finally, certainly collaborating through JVs or even the acquisition of technology companies to support our aspirations, and yours too.
As leaders, we will continue to find the best path forward for the organisation and our nation. We need to find new ways to marry technology and human curiosity with forward-thinking leadership to fast track our country's digitalisation journey. This journey will require the coming together of Malaysians, corporations and the government with technology partners like TM One in an open and innovative digital coalition, one that I believe will benefit everyone.