Improve customer experience, security and compliance, and create new revenue opportunities. Transform with TM ONE.
Banks, financial institutions, insurers, and takaful operators are transforming digitally, faster than most industries, to effectively align to customer needs, improve operations, address compliance requirements, and enable open ecosystems.
TM ONE’s deep domain knowledge—combined with professional services, and technology solutions built on Malaysia’s most flexible and robust cloud and connectivity offerings—ensures financial services firms can take transformation forward faster, more cost effectively, and with greater certainty. Harness the power of new-age technologies including big data analytics, AI, automation, and blockchain to drive growth, efficiency, security, and innovation.
At TM ONE, we understand that new technologies are driving the accelerated digital transformation of the BFSI industry, allowing players to respond quickly to changes as well as provide customers with better digital and mobile experiences.
Uncover insights to power the responsive, personalised experiences that customers crave in order to boost customer retention and loyalty.
Automate complex processes, shrink per-transaction costs, eliminate human-error, and cut customer response time, while increasing satisfaction.
AI tools such as chatbots and virtual assistants improve customer service, while ML helps to curb risk and hasten decision-making.
Reduce fraud, create friction-free KYC processes, enable instant settlements, enhance transparency, and comply better with AML regulations.
Provide customer service teams with financial information to respond quickly and accurately.
In today’s connected, digital world, enterprises and government institutions need solutions that can truly enable them in their digital transformation initiatives. TM ONE, with a range of solutions that can take your digital transformation forward, is your ideal partner in this journey.
Our experts can help you craft a solution to solve your unique problem.
Achieve high availability and performance by leveraging the robust infrastructure of TM ONE’s PCI DSS compliant, ISO/IEC 27001 and Uptime Institute Tier III certified Twin Core Data Centre, besides complying with data residency laws.
Access cloud-based unified communications that supercharges collaboration, innovation and efficiency, decentralises and hastens decision-making, empowers distributed workers, and boosts customer experience. Transform with flexible, integrated, Opex-based communications.
Outsource payroll, HR, accounting, technical support, contact centre operations, and social media management. Access best practices and quality assurance measures to improve profitability and scale efficiency. Focus on core business areas, while lowering CAPEX and TCO.
Our experts can help you craft a solution to solve your unique problem.
Bank Negara Malaysia requires financial institutions to assess the risks of employing cloud platforms, consult with the central bank, and abide by regulations set up in the RMiT. Comply with key regulations with TM ONE.
Location of cloud infrastructure
Multi-tenancy or data co-mingling
Vendor lock-in
Scalability
Physical segregation of test-and-dev, and production environments
Geographical redundancy
Application portability or interoperability
High availability
Built on a foundation of world-class technology and services, global partnership, long experience, and deep customer commitment, TM ONE provides enterprises and government institutions with the building blocks for a resilient, innovative, and digitally-transformed future. Take transformation forward, swiftly, seamlessly, securely and cost-efficiently.
TM ONE’s technology offerings, spanning infrastructure and solutions—from smart services to data analytics—are built on three foundational pillars—cloud, connectivity, and security. Combined, these capabilities enable a more accelerated, more true, and more continuous digital transformation.
TM ONE’s solutions accelerate and augment digital transformation. Professional services help leaders create vision and roadmaps, enabling business-aligned digital transformation. And with managed services, IT teams can access the expertise needed to monitor, manage, optimise and innovate around digital solutions.
Continuous investments in infrastructure, industry-specific platforms and solutions that leverage cutting-edge technologies, risk and security stacks, and experience and excellence centres, coupled with strong global technology partnerships best position TM ONE to meet all your current and future needs.
The government and various leading public and private enterprises across Malaysia depend on TM ONE for their critical digital technologies that power their business. With a legacy of trust and armed with years of experience, TM ONE is the business-to-business arm of Telekom Malaysia Berhad.
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