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Mastering Evolution in the New World

January 27, 2023
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While it is imperative for companies to embark on their digitalisation journeys, not all companies are well-equipped to do so. Read more to find out how companies like Airspeeder and Bata have digitally grown and transformed with support from a telecommunications provider like Telstra Purple.

Panelists:

Paul Nicholls, Digital Transformation Practice Leader, Telstra Purple
Matthew Pearson, Chief Executive Officer & Founder, Airspeeder
Jeremy Chong, Finance Director, Bata Shoe Singapore Pte Ltd

Moderator:

Ching-Fong (CF) Ong, Managing Director and Senior Partner, Boston Consulting Group

In the first panel discussion during our LEAP Summit 2022, we saw Mr Ching-Fong (CF) Ong from Boston Consulting Group (BCG) moderate a discussion between Paul Nicholls from Telstra Purple, Matthew Pearson from Airspeeder and Jeremy Chong from Bata Singapore Pte Ltd. The panelists shared how their companies’ mastered evolution in the new world, by harnessing the powers of digital transformation through partnerships with telcos. This article summarises their discussion with tips on how other companies can achieve the same benefits they experienced through digital transformation.

A Composable Business is the Key to Digital Evolution

As technology continues to prove itself as an essential core to today’s operations and organisations, businesses that have not started digitalising are now racing to get on the bandwagon. Besides streamlining operations, digital transformation has been found to drive customer centricity, create new value pools, and highlight new business opportunities. In short, incorporating smart solutions has helped countless businesses evolve and remain relevant in their respective industries.

Quoting Ching-Fong, “Companies that fail to digitally transform will face an existential trap”.

Paul Nicholls shared a common attribute among the thriving businesses of today – composability.  A composable business is shaped by flexibility, agility and resilience, through systems and processes that are designed to be easily, quickly, and effectively interchanged when necessary; a trait which enables businesses to immediately adapt to its’ changing landscapes.

A composable business can be considered in three parts, all of which play a role in enabling available technology to be independently scaled or maintained:

  • A composable mindset: businesses and its’ employees require a forward-thinking flexibility to be able to adapt to customers’ changing needs. This mindset thrives in a culture that encourages entrepreneurial innovation for businesses to seize upcoming opportunities.
  • A composable business architecture: designing business models, operating models and talent systems around flexibility and resiliency is key to adapting to new changes quickly.
  • Composable technology: businesses should choose platforms, solutions and partners that prioritise reusability, flexibility and adaptability to effectively serve customers while improving efficiency of business infrastructure.

Digital Collaborations with Experts are Key to Successful Digital Transformations

While embodying composability is a necessary value for businesses, there is a sense of reluctance or hesitance among business owners. Harnessing composability in a business is not as easy as it sounds. As technology continues to evolve at breakneck speed, the struggle to learn and effectively integrate the right smart solutions into businesses becomes ever harder.

In alleviating the struggle, collaborations and finding the right support are now paramount to success. Even experts within Telstra Purple have experienced this same issue, but have combined their telecommunications capabilities with other larger technology services organisations such as AWS and Microsoft. Rounding off their services through partnerships has not only improved Telstra Purple’s capabilities, but has helped scale the telco’s business by opening doors to working with larger organisations and federal government agencies.

However, the potential for transformational scalability through partnerships can be reaped by any business with the intention to digitise. The key lies in selecting partners who can provide the correct expertise that can effectively address specific business problems. An example of a successful collaboration would be one between Airspeeder and Telstra Purple. Airspeeder was born out of realising the dream of flying cars and has since evolved into producing an electric flying vehicle racing series. However, in developing the racing series, Airspeeder was faced with the task of developing top-of-the-range infrastructure for a previously unknown form of racing. Challenges such as pilot tracking and location, and connectivity on the track felt insurmountable without adequate support.

Telstra Purple’s Paul Nicholls shared how the telco stepped in by bringing in Augmented Reality (AR) capabilities for Airspeeder to virtually build their desired race track in the sky and low latency streaming services for them to build their audience. This partnership has subsequently unlocked Airspeeder’s business and capabilities by combining the right infrastructure with a composable architecture to enable adaptability and scalability as Airspeeder began to gain traction.

Another example of successful digital collaborations would be between the well-known footwear and apparel manufacturer, Bata, and Telstra Purple. Bata’s Finance Director, Jeremy, shared the experience of upgrading Bata’s legacy systems with Telstra Purple.

As a 125-year-old company, Bata’s digital architecture was heavily siloed and greatly hampered communication across establishments and counterparts across the world. With Telstra’s help, their communications architecture was streamlined and has drastically improved work productivity, while also reducing cost – a huge benefit that helped the company weather the COVID lockdowns.

By turning to Telstra Purple’s expertise, Bata was able to successfully reorient their telecommunication and cloud services towards composability, effectively improving the multinational’s transformation roadmap for the next 2 years.

Providing the Right Solutions to Fit Different Business Requirements for Digital Transformation

While it is crucial for businesses to recognise the need for support from the experts, it is equally important to note that there is no one-size-fits-all approach towards an effective digital transformation process.

For Airspeeder to grow and scale their business, Telstra Purple suggested integrating tech from other industries to better suit Airspeeder’s connectivity needs. Lower latency, 5G connectivity, and edge computing were highlighted as the top priorities of the company in order for them to operate their business seamlessly and efficiently.  

Switching over to Bata, changes needed to occur in Bata’s systems by upgrading and streamlining their systems in seven areas:

  • Improving the segmentation of systems with help from cloud ERP solution.
  • Asset management via online methods for ease of operations for Bata to oversee their properties and operations worldwide.
  • Improving data management to generate actionable insights for Bata to transform into a data driven organisation.
  • Fixing warehouse management to ensure the supply chain operates smoothly and prevents sale loss.
  • Cloud modernization has eased internal communication with international franchises, making it easy to expand the business.
  • Productivity has improved since Bata spends more time making decisions for the company and improving their customer experience instead of collecting data.
  • By delving into mobile engagement has increased Bata’s online presence for even a legendary company like Bata.

From leading-edge companies like Airspeeder to traditional companies like Bata, Telstra Purple provided the tools and expertise required to solve the diverse issues faced by these two very different companies. But how has Telstra Purple developed and scaled these capabilities?   Paul shared the three components that have helped the telco build their capabilities:

  • Knowing that people give purpose to tech. Telstra Purple heavily invests in the tech professionals who build and run their solutions through training, learning and development initiatives and driving diversity which builds a culture of tech refinement and purpose.
  • Understanding the importance of partnerships. Telstra Purple also relies heavily on partnerships with other organisations to complement their expertise and elevate their weaknesses within certain practices.  Currently, Telstra Purple is completing a joint venture with and Australian company to boost their analytics and Machine Learning capabilities.
  • Utilising engineering power by understanding a gap for a smart solution and deploying them when it fits. Telstra Purple rolled out a smart solution for Victorian ambulances where the drivers can locate the nearest and available (in terms of beds, equipment, manpower, etc.) hospital in real-time.

As technological solutions continue to evolve and cement its’ way into the business landscape, it is clear that business infrastructure and architecture must have the capability to evolve along with it. The key to this critical evolution is in designing systems that are flexible enough to be adapted and remodelled. However, businesses often need a little boost to be able to do this effectively. As shown by Airspeeder and Bata, establishing partnerships with providers with the right technology, expertise and knowledge can go a long way in helping businesses achieve this mission. The right smart solution is out there, capable in resolving many issues for businesses across various industries. It is merely a matter of finding the right fit for your business.

Visit www.tmone.com.my for more information on how TMOne’s digital and smart solutions can enable and accelerate your Next business transformation

Empowering Care: Digital Healthcare Solutions in i-Kiddo Ward

June 22, 2023
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Experience a new era of healthcare at ParkCity Medical Centre's i-Kiddo Ward. Discover how innovative digital healthcare solutions are transforming patient care, enhancing comfort, and empowering families. With cutting-edge technology and personalized experiences, we're revolutionizing the way children receive medical treatment. Join us on this extraordinary journey towards a brighter and smarter future for healthcare.

Kuala Lumpur, 20 June 2023 – In collaboration with TM One, the enterprise and Government sector solutions arm of TM, ParkCity Medical Centre (PMC), a multidisciplinary hospital under Ramsay Sime Darby Health Care (RSDH) is proud to announce the launch of i-Kiddo Ward with smart patient suite features. It aims to offer high-quality services and ensure a better overall experience for patients and their families. This is one of PMC’s digitalisation initiatives that leverages digital healthcare solutions to revolutionise patient care experiences.

The i-Kiddo Ward is PMC’s new paediatric ward equipped with cutting-edge room capabilities, driven by Internet of Things (IoT) technology for automation and surround control. It is designed to enhance patient comfort, streamline nursing care activities and provide convenience to parents and caregivers.

Each of the 35 rooms within the i-Kiddo Ward creates a home-like environment within the hospital setting, allowing patients to customise their in-patient environment. Patients can effortlessly control lighting, air conditioning, curtains and reduce the need for assistance from nursing staff through user-friendly interfaces. These innovative features enhance the patients’ experience and support parents in ensuring their children’s utmost comfort and well-being throughout their hospital stay.

“In collaboration with TM One, we take great pride in being the first hospital to leverage their Smart Patient Suite Solution in our innovative i-Kiddo Ward. By embracing digital technologies, we are revolutionising the way patients and their families experience healthcare within our hospital. This has marked a significant milestone in our digitalisation journey,” said Mr. Peter S. Kasinathan, CEO of ParkCity Medical Centre.

“We are excited to partner with Ramsay Sime Darby Health Care in launching our first Smart Patient Suite. This innovative solution will provide an enhanced patient-centric care experience that puts the patient at the centre of their health journey. By integrating IoT, AI, and digitalisation, RSDH is at the forefront of healthcare innovation. This collaboration will revolutionise patient care and improve in-patient experience through the latest technology. We’re proud to play a role in shaping the future of the nation’s future healthcare,” said Shazurawati Abd Karim, Executive Vice President, TM One.

As part of its ongoing digitalisation efforts, PMC has implemented a smart queue system for outpatient services, ensuring seamless and efficient patient flow. A smart car parking system utilising car number plate recognition has also been recently introduced. Looking ahead, the hospital has several other digital healthcare initiatives in the pipeline, including an innovative ward that enables patients to use bedside terminals for ordering meals, monitoring medication and accessing personal treatment information.

Peter Hong, Group Chief Executive Officer of Ramsay Sime Darby Health Care (RSDH) said, “We are proud of our collective efforts in driving digitalisation, and it exemplifies our commitment to leveraging technology for enhanced patient care. Through the collaboration with TM One, we aim to harness the power of digitalisation to create a seamless healthcare ecosystem, providing more personalised and patient-centred services to our community, ultimately shaping a brighter and smarter future for healthcare together.”

For more information on PMC and its services, visit https://parkcitymedicalcentre.com/

TM’s new Fibre Optic Network HUB (Point of Presence) brings Faster, More Reliable Internet Connectivity to Rural and Remote Areas.

April 18, 2023
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  • Installed 233 PoPs under phase 1 with 100% completion, across northern, Sabah and Sarawak
  • Enabled greater digital inclusion and opportunities to all layers of community

Telekom Malaysia Berhad (TM) has today announced the completion of its new fibre optic network hub or point of presence (PoP) project phase one (1) installations, across northern region, Sabah and Sarawak. The launch ceremony, which was officiated by YB Fahmi Fadzil, Minister of Communications and Digital, took place at SMK Padang Terap, Kuala Nerang, Kedah. Also present were Dato’ Haji Pkharuddin Bin Haji Ghazali, Director-General of Education and Dato’ Sri Haji Mohammad Bin Mentek, Secretary-General, Ministry of Communications and Digital.

PoP is a place where different devices connect to each other and to the internet. In simple terms, PoP brings fibre closer to users. By setting up PoP locations near schools, people in rural and remote areas can get better and faster internet services in their homes, instead of relying on mobile internet. This will improve internet access and connectivity for more people in the community.

During the ceremony, YB Fahmi highlighted the significant benefits and opportunities that the new PoPs would bring. The new PoPs represent a major step forward in the Government’s efforts to narrow the digital gap and promote digital inclusion across Malaysia.

A total of 4,370 PoPs had been planned under the 12th Malaysia Plan (12MP) where 4,323 PoPs will be installed near rural schools and 47 PoPs near industrial area. Phase one (1) of the project, involves 677 sites and the remaining will be implemented under phase two (2) over the span of three (3) years, 2022-2025. A total of 233 PoP circuits were installed under phase 1, with 100% completion achieved by TM, ahead of other industry players.

YB Fahmi Fadzil, Minister of Communications and Digital, and puan Shazurawati Abdul Karim, Executive Vice President of TM One at the launch.

“We are thrilled to see the progress and achievements of this project, which will bring significant benefits and opportunities to the community, including improved internet quality, economic development and the development of new infrastructures,” said Shazurawati Abdul Karim, Executive Vice President of TM One.

PoP will create a more balanced and inclusive regional development, boosting the growth of new technologies like 5G and future generations of communication technologies. Through this initiative, users in TM’s PoP area have now reached over 9,000 and are increasing. A total of 58 of its users are schools that have subscribed to Unifi services. The widespread internet accessibility will not only help to develop the rural economy but more importantly allow learning materials to be downloaded, to improve the quality of education in schools, equipping the future generations with a wealth of knowledge.

“As the nation’s telecommunications leader, and enabler of Digital Malaysia, TM is committed to support the nation’s development agenda through the benefits brought by hyperconnectivity and digital solutions, which will accelerate digital adoption and new economic growth,” added Shazurawati.

“The presence of PoP can attract technology companies, start-ups and other businesses that require a high-speed internet connection to operate. This can create more job opportunities, increase innovation, and stimulate economic growth in local communities,” concluded Shazurawati.

The collaboration between TM and the Government demonstrates the shared commitment to deliver digital inclusivity throughout Malaysia. For phase two (2) of PoP project, TM has been awarded with 174 sites in the central region. This phase is expected to further boost digital connectivity and economic development for Malaysia.

NCT Group and TM Collaborate to Future-Proof Selangor Smart Industrial Park Through Integrated Digital Solutions

March 10, 2023
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  • Integration of TM’s robust and secure digital infrastructure for fixed and wireless connectivity and smart solutions will position SSIP as one of the leading industrial parks in Selangor to implement end-to-end digitisation across facilities
  • Smart solutions for businesses, industries, residences and community with advanced analytics to deliver a smarter and more efficient city for a greener Malaysia

KUALA LUMPUR, 9 AUGUST 2022 – NCT Group of Companies (NCT) and Telekom Malaysia Berhad (TM) through its enterprise and public sector business solution arm, TM One, have today signed a Collaboration Agreement for the integration of end-to-end digital solutions for NCT’s landmark Selangor Smart Industrial Park (SSIP).

The collaboration is aligned with NCT’s aspirations to establish dynamic and future-ready property developments while redefining Malaysia’s industrial park concept, with SSIP on track to become the first Managed Industrial Park (MIP) certified park in Malaysia.

Powered by TM’s robust and secured digital infrastructure for both fixed and wireless connectivity, as well as digital solutions including Smart Services, ICT Solutions, Cloud and Cybersecurity Services, among others, SSIP will offer a differentiated experience with the latest in smart innovations – becoming one the leading developments in Malaysia to effectively implement end-to-end digitisation across all its facilities that will enable more efficient, modern and sustainable operations.

In addition to the digitalisation of business and residential facilities, SSIP will also include an AI-managed centralised employee quarters complete with smart surveillance, supporting NCT’s close to 10,000 workforce more efficiently, in a safer and secured environment. It will also house a Smart Wellness Centre leveraging on TM One’s end-to-end comprehensive digital solutions.

SSIP will reflect NCT’s Environmental, Social and Governance (ESG) aspiration and decarbonisation goals, with plans for 1,000 units of solar-ready factories and warehouses. Coupled with TM’s Smart Service solutions such as Smart Surveillance, Smart Street Light, Smart Building, Smart Premise, Smart Parking and Smart Community, this will also factor into creating a comfortable and greener ecosystem in SSIP.\

photo: NCT Group and TM One

Dato’ Sri Yap Ngan Choy, Group Managing Director of NCT said “It is a privilege to work alongside TM to ensure full suite of connectivity to power our SSIP. The role of TM is crucial in providing the groundwork and framework to realise our vision of creating a fully integrated end-to-end digital solution for our clients. With the development and application of advanced technology, we aim to set a new benchmark to transform the design of industrial parks in the country while playing an active role in advancing Malaysia’s digital aspirations. Coupled with the immense economic potential, SSIP will continue to enhance Selangor’s position as the top investment destination in the country.”

Shazurawati Abd Karim, TM One’s Executive Vice President shared, “We are excited to embark on this alliance with NCT and to support their aspirations to establish a smart, efficient, resilient and sustainable industrial park – one that will redefine the digitalisation of property developments in Malaysia.”

“Aligning with TM’s mission to become a human-centred technology company, our comprehensive solutions from connectivity to smart services and digital innovations will advance the quality and efficiency of businesses and residents within SSIP – taking transformation forward for future communities,” she concluded.  

For further information on TM One, visit www.tm.com.my/tmone

TM One named FROST & SULLIVAN Malaysian Cybersecurity Services Company of The Year

March 02, 2023
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Recognised for extensive capabilities and resources to address cybersecurity gaps among organisations and support data protection efforts in the evolving digital space

TM One, the enterprise and government sector solutions arm of Telekom Malaysia Berhad (“TM”), was named the Frost & Sullivan Malaysian Cybersecurity Services Company of the Year for 2022.

The award was decided based on a series of detailed evaluations following Frost & Sullivan’s best practices criteria, in which TM One excelled as a service partner in addressing Malaysia’s enterprise and government sector cybersecurity needs.

“TM One is recognized based on its extensive cybersecurity capabilities and resources. With a full suite of cybersecurity services and infrastructure, coupled with a deep understanding of the Malaysian market landscape, TM One continuously upholds a strong reputation of effectively addressing its customers’ security needs,” said Anh Tien Vu, Industry Principal, Global Cybersecurity Research Team at Frost & Sullivan.

Shazurawati Abd Karim, Executive Vice President, TM One, said: “We are honoured to receive the Frost & Sullivan Malaysian Cybersecurity Services Company of the Year Award. With cybersecurity emerging as a top priority for organisations in their transformation journey, we are committed to growing our end-to-end solutions so that we can provide our customers digital freedom and peace of mind as they expand their businesses in the digital space. Understanding their unique business needs, we work with organisations to assess their cybersecurity capabilities and provide advisory services through our dedicated TM One Cyber Defense Centre (CYDEC) – helping them make the right choices to respond to cyber threats more effectively.”

Addressing Cybersecurity Gaps among Enterprises and Public Sector

More Malaysian organisations are now investing heavily in cybersecurity. As they become increasingly present and vulnerable in the digital space, organisations need to adopt a stronger security posture in their information technology, operational technology, and cloud infrastructure capabilities.

Shazurawati said, “One of the key challenges for organisations is the shortage of in-house security expertise, professionals, and tools, requiring them to outsource their security operations. By working closely with customers to assess their security posture, technology maturity, and business needs, TM One offers customised solutions for managed security services, consultation and advisory, and other value-added services to help them navigate today’s complex technological landscape.”

TM One is also strengthening the public sector’s cybersecurity, working alongside the Malaysian Government to enhance digital connectivity and smart innovations for cities and industries to propel the nation towards becoming a digital economy. In addition to connectivity, TM One continues to invest in local data centres, digital infrastructure and services, ensuring data sovereignty remains within Malaysian borders while bringing global best practices to the nation’s public sector.

Its investments to strengthen Malaysia’s Critical National Information Infrastructure (CNII) is one of its efforts to protect government and public data, with its cybersecurity solutions developed in compliance with Bank Negara Malaysia’s Risk Management in Technology (RMiT) policy and the Personal Data Protection Act 2010 (PDPA).

Anh Tien Vu said, “One consideration that stood out for Frost and Sullivan was that TM One has earned endorsements and collaborations from local cyber authorities, such as Cybersecurity Malaysia and the National Cyber Security Agency (NACSA) of Malaysia through its implementation of best practices, and world-class infrastructure backed by experts. Frost & Sullivan commends TM One’s steadfast efforts in providing cybersecurity services that exemplify this implementation of best practices, which have benefited customers and communities tremendously.”

“On top of developing our own end-to-end solutions, TM One continues to strengthen its partnership ecosystem, collaborating with companies from various security domains to diversify its offerings and coverage. This includes FNS Value Co. Limited, the sole distributor of its Blockchain Secure Authentication solution in Malaysia, which helps secure digital transactions and online credentials, and Telefónica Tech – a global leader in cybersecurity, Cloud and IoT, as a partner in delivering Digital Risk Protection,” explained Shazurawati.

“Our efforts to expand our cybersecurity services and to provide customers with cutting-edge security reflect our commitment to tackling today’s growing cybersecurity concerns. With next-gen technologies such as 5G opening up both new opportunities and threats, TM One is poised as the enabler for organisations’ next advantage and security, today and tomorrow,” she concluded.

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