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Connecting People with Available Parking Space

March 10, 2020
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For both drivers and municipalities, the root cause of their parking problems is a lack of real-time data, specifically on empty parking spaces and parking payment status.

Streamlining Parking for Citizens and Municipalities

Drivers can waste a lot of time looking for somewhere to park, making it hard to plan their journey and contributing to congestion. At the same time,municipalities can find it hard to collect payments: a parking attendant may have to scan number plates one-by-one to check each vehicle’s payment status. This method consumes a lot of time and manpower. For both drivers and municipalities, the root cause of their parking problems is a lack of real-time data, drivers don’t know where the empty spaces are and the authorities don’t know the payment status of vehicles parked in ticketed bays.

To give drivers and authorities real-time information, mobile operator TM ONE has developed a smart parking solution, which can show drivers where spaces are via a smartphone app and a dashboard accessible through any device connected to the Internet. It also provides parking authorities with a single platform through which they can monitor all the spaces under their purview.

The solution combines cameras and sensors, connectivity, artificial intelligence (AI), data visualisation and analytics on a single platform. The data captured by sensors and cameras are processed by an AI system at the edge of the network, which
then transmits the metadata via TM ONE’s 4G network to the cloud to be analysed and displayed on the smart parking dashboard. As a result, drivers and municipalities can see all the information they need, including real-time availability and payment
status. Drivers can even use the smartphone app to book a vacant parking space before they arrive.

For parking attendants, the solution can pinpoint vehicles with unpaid or expired parking fees, making enforcement fast and accurate. It can also be used to vary prices according to demand. TM ONE says that will translate into higher revenues and lower operation costs for the local councils or parking operators that run the outdoor parking spaces.

Real World Deployment – Smart Parking in Subang Jaya City in Malaysia

TM ONE has deployed its smart parking solution for Majlis Perbandaran Subang Jaya, the local authority that manages the infrastructure and municipal services in Subang Jaya city in Malaysia. The end-to-end service includes the smart parking solution, a mobile app drivers can use to pay for a space, a round-the-clock service helpdesk and a monitoring and management centre.

TM ONE is now enhancing the smart parking solution further. For example, it is integrating parking space availability alerts with a navigation system to guide drivers to the nearest empty parking spot. The operator also plans to provide parking attendants
with a smartphone app and a compound ticket printer, which can be integrated with other parking systems.

As 5G connectivity becomes available in Malaysia, TM ONE has also piloted the solution over 5G in Subang Jaya as part of the field trial organised by the Malaysian Communication and Multimedia Commission (MCMC). The 5G-enabled smart parking supports real-time video streaming from AI-based cameras to enable the detection of irregular behaviour, thereby providing safety and surveillance capabilities.

This article was first published on GSMA

TRENDS AND DIGITAL STRATEGY
The Bank of Tomorrow – Hizam Ghazali

July 28, 2021
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Banks have been at the forefront of digital transformation. They have always been the leading adopters of technology and have led the way to show how customer journeys can be digitalised.

As consumers, we seldom have to go to banks now and the banks have come to the consumer’s smartphone. Add to this the plethora of new innovative financial services made available by start-ups and tech giants alike. Consumers are besieged with choices.

Despite all the progress, this is still Day One for the banking industry. The per-capita consumption of financial services in our country and globally is still at low single (3 to 4 services) digits. Financial services are the backbone of every personal life, and every business and industry.

“There are huge opportunities to improve this consumption by taking away points of friction and improving accessibility. TM as a digital enabler to the banking industry, we see there are four (4) distinct innovation opportunities as we look into the next decade”, says Hizam Ghazali, Head of Digital Services, Telekom Malaysia Berhad (TM). 

Some of the potential innovative services opportunities are:

#1 Invisible banking
Most of us are not excited about making a trip down to the bank. It is often considered a waste of precious time. Bill Gates famously quoted way back in 1994, “Banking is essential, but banks are not.” The vision is to help us consume banking and financial services without visiting the bank or even transacting over the banking app. Akin to the famous “Intel Inside” campaign, can banks enable us to live better lives but still be invisible, make it so easy to consume that we are not even aware of its existence? The key is to embed the services seamlessly into the existing customer journeys, be it shopping or furthering your education. The more the invisibility, the greater the ease of consumption. It has taken us over two and a half decades to understand the vision that Bill Gates espoused.

#2 Ecosystems
Ecosystems are a way of organising the business to enable a high degree of collaboration between various stakeholders (customers, partners, employees, investors, government). It is a new business model which harnesses the idea of co-creation by the various industry stakeholders. Almost all digital-native businesses that we know such as Google, Amazon and GRAB are examples of the ecosystem in action. Banks have this incredible opportunity to build their own ecosystems as well as become part of others to drive growth. Through the use of Open Banking Application Programmable Interface’s (API’s), banks can now enable third-party fintech companies to access their core banking capabilities and develop innovative products to serve customers. The biggest benefit is the ability to innovate and take new services faster to market. The ecosystem owner focuses on the user experience and relies on the stakeholders to help drive innovation, market outreach and other capabilities. While GRAB started with the Mobility Ecosystem, they saw incredible growth during the pandemic in their Delivery Ecosystem and their future growth agenda is with the Financial Services Ecosystem.

#3 Hyper-personalisation
A critical pillar of differentiation for banks moving forward will be their ability to personalise services for the customers. Open Banking is an enabler for hyper-personalisation. This allows customers to opt-in and allows the bank have oversight of their financial investments across all providers. Then, through the use of big data and Artificial Intelligence (AI), they can be in a good position to generate customer-specific insights and offer very personalised solutions. These personalised solutions can be an aggregation of the bank’s products as well as third-party providers. Enabling this frictionless, personalised user experience has been the strategy adopted by several of today’s banking leaders in response to the competition from big-tech. Offering this at a large scale requires tight integration of technologies and partnerships.

#4 Security
While we saw a massive uptake of digital banking in the last 18 months, it has brought about a huge spike in cybercrime. Banking related phishing attacks have seen a twenty-fold increase in the same period of time. The situation is aggravated as the less digital-savvy population, which is the most vulnerable, starts adopting digital banking services. Banks are responding to this challenge with increased measures to authenticate users and add additional layers of security. These additional security measures are impediments to the greater use of digital banking. We believe there is an opportunity for banks to use some of the latest technologies including biometrics and AI to enable a secure yet frictionless experience.

Research firm, twimbit has estimated that the per capita consumption of financial services is set to explode and reach about 15 to 20 services by the end of the decade. While the competition is intense, there is enough opportunity for all market participants, simply because of the growth in innovation.

“I am excited about how the financial services industry is going to evolve in the coming decade. The convergence between these four (4) innovation opportunities will open a plethora of new possibilities. We are seeing more banks, e-commerce businesses and other financial institutions adopting digital components such as Robotic Process Automation (RPA) to enhance its daily operations, processes and of course, customer experience. We look forward to partnering with the industry to enable this new vision of possibilities,” Hizam added.

Enterprises Taking Transformation Forward

July 27, 2021
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Q The Government’s initiatives under JENDELA, Digital Nasional Berhad (DNB) and MyDIGITAL, are imperative building blocks to drive digital transformation in the country. However, 70% of digital transformations fall short of their objectives. What makes digital transformation challenging for enterprises?

According to IDC, 55% of Malaysian organisations do not have an integrated enterprise-wide digital transformation strategy, and 91% of Malaysian enterprises are either on stage one or two, of a five-stage IDC maturity curve. Many of the challenges faced broadly falls under access and complexity.

The lack of access to the required skills is a large challenge, especially talent steeped in what IDC terms as third and fourth platform technologies and technology delivery models. These include cloud computing, Internet of Things (IoT) and mobility (underpinned by 5G), and big data analytics and machine learning, all of which need to operate in a secure environment. Implementing digital transformation requires multi-domain expertise spanning business and technology, which is hard for enterprises to acquire. Emphasis is often placed on processes and not outcomes. Employees often need to be retrained. Business continuity takes precedence over targeted investments.

Q How are enterprises creating    more    value   by leveraging on technologies to ensure successful transformation?

In the journey towards establishing a Digital Nation, the private-public and people are embracing technologies hence accelerating digital transformation efforts.

BFSI: Techwire Asia found that more than 70% of Malaysians are looking forward to a digital banking revolution. Malaysian banks are transforming digitally to align to customer needs, improve operations, meet compliance, enable open ecosystems by leveraging emerging technologies to address new opportunities.

Healthcare: The healthcare sector is turning to digital solutions to realise the promise of connected digital healthcare. Enhancing patient experience, increasing diagnostic accuracy, and improving patient care are some of the goals that the healthcare sector is hoping to achieve as a result of digital change.

Q Why  TM  ONE   is  the  right partner in supporting your transformation journey?

Emerging technologies are shaping the industries from continuous remote diagnostics, conversational Artificial Intelligence (AI), distributed cybersecurity, industrial robotics and automation and more.

To facilitate and accelerate digital adoption, TM ONE has built its offerings along four (4) technology pillars of digital transformation – Cloud, cybersecurity, smart services and professional services. Cloud carries the weight of digital change squarely on its shoulders. TM ONE Cloud α empowers enterprises with a comprehensive, customised, end-to-end, cloud solutions that deliver agility, innovation and growth. It is complemented by TM ONE cybersecurity solution, known as CYDEC (Cyber Defence Centre), which offers the best continuous, real-time and predictive protection spanning private and public networks, data, identity, and devices and infrastructure–to mitigate attacks on brand and reputation, online fraud, and mobile channels. Smart services are the most visible ambassadors of digital transformation, taking Malaysia a step closer to the Digital Malaysia aspiration. Whereas TM ONE Professional services help leaders create vision and roadmaps, enabling predictable, business-aligned digital transformation.

This article was written in collaboration with The Edge.

Accelerating MyDIGITAL with Cloud

July 26, 2021
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Mohamad Rejab Sulaiman

Mohamad Rejab Sulaiman
Head of Product and Innovations at TM ONE, the enterprise and public sector business solutions arm of Telekom Malaysia Berhad (TM), discusses how the public sector’s journey to the Cloud will unlock the much needed value and how TM ONE’s expertise and comprehensive set of digital services is taking transformation forward for the government sector to empower public service delivery excellence.

Q The Government, through MyDIGITAL, is shifting towards a Cloud-First strategy, targeting the migration of 80% of public data to a hybrid cloud system by the end of 2022. What are the benefits of shifting public sector services into the cloud?

The shift towards a Cloud-First strategy by the Government is indeed a welcomed and timely move. There is a broad range of advantages and efficacies linked to the shifting of public sector services into the Cloud. Thanks largely to its ability to handle large volumes of information, Cloud services will enhance the efficiency of data collection and management as well as enable advanced technologies – such as Big Data, Artificial Intelligence (AI), Internet of Things (IoT) and other applications – to be used to strengthen the delivery of Government services to all Malaysians.

Cloud’s greater computing and storage capabilities compared to on-premise-based technology infrastructure opens up the space for greater innovation and the rapid deployment of more cost-effective processes. It enables the flexibility to scale up or down on-demand without the need for big capital investments, and executable in much shorter deployment timeframes. These benefits will enable the Government sector to quickly expand new smart services across different agencies at significantly lower implementation costs.

Q At the end of the day, the Government aims to enhance the wellbeing of all Malaysians through digital transformation. How can the benefits of cloud computing be enjoyed by the Rakyat?

Digitalising existing manual services enhances the speed of service delivery to the Rakyat while enabling more Government services to be provided online. It means greater convenience. Cloud computing will also enable more innovative public services to be developed and implemented to deliver better access and inclusivity of essential services. For example, in healthcare, telemedicine, which involves appropriate remote care and consultations, is set to grow. AI-enabled diagnosis tools allow doctors to make faster diagnoses resulting in faster treatments for patients. Meanwhile, in education, we have witnessed the benefits of cloud-powered applications through, for instance, the Sijil Pelajaran Malaysia (SPM) and Sijil Tinggi Pelajaran Malaysia (STPM) examination results announcement portal; home-based teaching and learning applications for schools and Learning Management Systems at institutions of higher learning have ensured that students are able to continue learning, sit for exams, and obtain exam results – despite the pandemic.

Q What is the role of TM ONE in supporting MyDIGITAL initiatives?

With our comprehensive array of digital solutions, TM ONE is ready to support the Government in realising MyDIGITAL’s aspirations and thus to take the Government’s digital transformation forward. Our Cloud α (Alpha) services provide full-stack cloud capabilities while our TM ONE Cyber Defence Centre (CYDEC) provides a wide range of world-class managed security services, including Global Cyber Threat Intelligence (CTI) services, Active Cyber Defence (ACD) and 24/7 Global Cybersecurity Operations Centre (G-CSOC) to protect the Government and public data.

The combination of these two services, plus our comprehensive Cloud and Cybersecurity Professional Services will ensure that Government institutions can migrate seamlessly to the Cloud and unlock its benefits while having the added assurance of knowing that public data is kept secure and in full compliance with regulatory requirements.

Under the Cloud Service Provider (CSP) initiative, TM ONE delivers these services through our strategic partnership with Cloud Connect Sdn Bhd as the managed services provider (MSP). Together, we are fully set to further facilitate the Government’s Cloud First Strategy towards accelerating Digital Malaysia.

This article was written in collaboration with The Edge.

Fast Tracking Malaysia’s Smart Cities with Advanced Technologies in 2021

June 30, 2021
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The growing population and urbanisation trend require local authorities to rethink how they serve the citizens. Digital technologies such as cloud, Internet of Things (IoT) and Artificial Intelligence (AI) are the backbones for cities nationwide to implement solutions that make a city smart.

Industry experts are in accord that the emergence of the Covid-19 pandemic has delivered many sharp lessons including the urgent need to fast track smart city initiatives.

Indeed, this Outlook 2021 special edition presents a mountain of insights that push the smart city concept firmly from the ‘nice to have’ to the ‘must implement today’ for Malaysia.

As the beating heart of a smart city is smart data, we will focus on some essential perspectives to accelerate smart city developments. The current crisis highlight, among others:

  • Two challenges that must be transformed immediately into opportunities – and centre on the flow and handling of data; and
  • The vital need to build cohesive connections between advanced technologies, relevant culture change, and administration processes in order to heighten Malaysia’s economic empowerment, environmental sustainability, and social re-engineering to meet the demands of the 4th Industrial Revolution era.

As envisaged by Malaysia’s Smart City Framework under the 12th Malaysia Plan 2021-2025, digital transformation is a vital catalyst to potentise Malaysia’s recovery efforts and enhance the quality and safety of life in a rapidly shifting world.

Immediate Steps

Today, governments around the world are playing catch up because most citizens are ahead of the digital curve. Malaysians are pioneer internet users as borne out by many regional and global studies.

Carried during the pandemic, MCMC’s Internet User Survey 2020 recently reconfirmed the uptick in Malaysia’s use of the internet, which is driven significantly by daily usage of mobile apps to carry out life tasks – such as parking (multiple parking apps including KL’s JomParking, E Smart Park, Flexi Park, etc), checking in for errands during the pandemic (MySejahtera), banking & digital payments (e.g.TouchnGo), work, social interaction, and eCommerce in all its forms. Currently, 88.7% of the population are internet users with smartphones reaching near-saturation usage level at 98.7% in 2020.

Currently, many apps overlap to carry out common tasks. Which is reflected in another major challenge – a stumbling block facing both public and private sectors globally.

Data silos are collections of information often accessible by only one group, which grossly hampers sharing and decision-making. Though centralisation is difficult due to concerns such as privacy, data sovereignty, and data existing in varying states of quality, a move to data lakes would help to start addressing this block – providing informed data and insights for better decision making.

The pandemic has prioritised unlocking digital potential especially arising from the phenomenal growth of devices (the Internet of Things, IoT) in our personal and business lives that are online, connected, and capable of collecting and sharing data, which is ubiquitously called the new oil – and regarded as a key asset in today’s world.

Technology Imperatives

Smart cities – also known as SCC or Smart and Connected Communities – can provide essential infrastructural support for the deployment of advanced analytics and connected solutions.

Digital technologies that help to collect, process and act on real time data include essential jigsaw pieces such as IoT and Artificial Intelligence (AI), all of which ride on cloud computing – a platform that has proved to be a lifeline during the current crisis, enabling us to connect through videoconferencing apps and remote access systems.

5G technology presents another avenue of hyper connectivity especially in areas previously difficult to serve. And the future holds capacity building for autonomous vehicles and the ‘next normal’.

At the beginning of 2020, the world saw a series of public-private collaborations in Malaysia with the sanction of the government included demonstrations of large-scale use cases.

A confluence of technologies demonstrated by real-time projects placed in parts of the island archipelago of Langkawi could easily be viewed from the TM ONE 5G Command Centre (5GCC) built on an open, sharing model to enable full collaboration into the future.

The use of AI smart cameras, community alert buttons, geolocation apps, My Smart City mobile app, smart helmets and other solutions – powered by real-time data analytics – demonstrated multiple use cases spanning smart city, smart tourism, smart traffic smart agriculture, as well as crime prevention and citizen safety.

Build a Seamless Future

Smart city technology is enhancing safety, reducing costs, building resiliency, providing innovative new services, and generally improving living conditions, as evidence by analysts such as McKinsey Global Institute projects which shows that moving to the smart city concept is reducing fatalities by 8–10 percent, accelerating emergency response times by 20–35 percent, shaving average commutes by 15–20 percent, lowering disease burden by 8–15 percent, and cutting greenhouse gas emissions by 10–15 percent, among other positive outcomes.

With the aim of becoming a Vibrant City by 2030, Majlis Perbandaran Subang Jaya (MPSJ) is another Malaysian example of smart city initiative to enrich community life by utilising advanced technologies to deliver smart services to people in SS15 Subang Jaya.

Some would say that investment needed to develop a smart city would be hefty. On the contrary, a smart city is a city that intuitively adapts and responds to the needs of its Rakyat. The need of the Rakyat comes first as technology is merely the enabler to address that need.Its is not paramount that everything within the city be made smart, for the smart city technology to be sustainable,emphasis should be made on strategic touchpoints of everyday life. Sustainability of a smart city anchors on needs and inclusion of surrounding stakeholders.

Power of Partnerships

Given the prevailing high failure rate of projects – a PwC/Gallup study of more 10,640 projects found only 2.5% of companies met their original goals while failed IT projects cost the US$150 to 150B in lost revenue and productivity in the US – we must not forget that for every step of a project demands an integrated holistic approach.

The glue that connects and holds together transformational drivers – such as strategic vision, planning, communication, culture change, digital technologies – is the right array of talent and expertise in a highly collaborative partnership – often referred to as professional services.

In 2021, Malaysia’s public authorities are now ideally placed to refresh and fast track smart city initiatives with digital technologies to upscale service levels, citizen well-being, and especially important at this time – to forge the space for sustainable growth and development.

The growing population and urbanisation trend require local authorities to rethink how they serve the citizens. Everyone – private, public and the people, has a role to play. Digital technologies such as cloud, Internet of Things (IoT) and Artificial Intelligence (AI) are the backbones for cities nationwide to implement solutions that make a city smart. Real time data collected from millions of devices and sensors can be computed and analysed at ultra fast speed to generate valuable insights. These insights can in turn be used to formulate policies and action plans to improve the citizen’s quality of lives.

TM ONE is paving the road ahead with leading digital
technologies, including connectivity, cloud, IoT, mobility,
analytics, and AI, combined with collaborative expertise, to
help accelerate your transformation and growth. Join us and
immerse yourself with TM ONE’s end-to-end solutions by
scanning the QR code.

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