Robots Fuel the Last Mile

Apr 02, 2019
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Autonomous robots can prove highly useful in low-density populations where labour costs are high. In the future, drones will also be an effective solution when infrastructure and roads are poor.

Fully autonomous parcel delivery robots take traffic congestion, lack of parking, and delivery failure out of the last mile equation.

The last mile in the logistics chain is often inefficient and complicated due to traffic, a lack of parking, and high delivery failure rates. Enter Malaysian start-up HelloWorld Robotics, with its mission to use robots for making last-mile delivery smarter, cheaper, and faster.

HelloWorld was founded by 27-year old electrical engineer Kennedy Wai. Despite having just celebrated the company’s first birthday, Wai is already in preliminary talks with Malaysian incubator Futurise to test the first prototypes in Cyberjaya in Selangor this year. HelloWorld’s robots are fully-autonomous, delivering packages to safety boxes that are designed and provided for by the company.

The boom in e-commerce means big business for global parcel delivery. The worldwide market for parcel delivery is estimated at US$79 billion, including pick-up, line-haul, and sorting. The last mile accounts for a substantial portion, up to 50% of the value, which makes it a key area of investment and innovation. It’s also the part of the supply chain most fraught with problems. Distribution in urban areas is hampered by congestion, inefficient collection processes, lack of parking, unconsolidated deliveries, and delivery failure when the recipient is not home. Additional complications in southeast Asia include poor road access or lack of formal or identifiable home addresses.

“For now, a lot of other companies are using robots for delivery but they haven’t provided a fully complete delivery service for their customers,” says Wai. “And that’s one of our advantages.” Autonomous robots, he says, can prove highly useful in low density populations where labour costs are high. In the future, drones will also be an effective solution in circumstances where infrastructure and roads are poor. They still face barriers in urban environments due to their weight restrictions and battery life, as well as regulation.

Wai says HelloWorld’s robots, which can deliver within a three to four-kilometre radius at a speed of about 3km per hour, are ideal for gated communities such as school campuses or industrial parks. By delivering to the purpose-made safety boxes, the customer can conveniently collect items in their own time. Designed to be environmentally friendly, HelloWorld’s robots are also combatting air pollution and traffic congestion, which are among the negative effects of e-commerce.

There is a bright future for the use of automation in logistics, say the authors of the McKinsey report Fast forwarding last-mile delivery–implications for the ecosystem, especially for its potential to increase efficiency: “Autonomous delivery vehicles are and will be the dominant technology in this regard, and they have the power to reshuffle the entire industry.”

Why Malaysia’s Cloud-First Strategy is Imperative for Business Leaders in 2021

Mar 17, 2021
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From digital identity and predictive public services to multichannel citizen engagements – these Cloud-native applications and platforms are set to usher in a new era for digital government and digital nation.

Even before our world was impacted by Covid-19 pandemic, business leaders were becoming vitally aware of the multiple benefits that well-planned digitalisation initiatives could deliver to their organisations in the Fourth Industrial Revolution (4IR) era.

Multiple analyst studies highlight that digital transformation acts as a positive disruptor that brings concrete returns – including cost reductions, enhanced processes and ways of working, and the innovation of new growth opportunities – all vital to proactive recovery as we move further into 2021

In today’s digital age, our everyday routines – such as going for a morning exercise, navigating our way as drivers, arranging our children’s schooling, to more complex activities such as banking or leveraging technologies such as artificial intelligence (AI) and the Internet of Things (IoT) to remotely operate a factory floor – rely on the fundamental power of Cloud computing, which is now universally acknowledged as the main backbone of a digital nation.

Cloud together with the intelligent handling of big data equates to smarter ways of managing routine tasks and operations. According to the World Economic Forum, 4IR-inspired automation is expected to free up human resources for higher-value roles and new employment opportunities and predicts that automation will result in a net increase of 58 million jobs.

Cloud as the Heart of Digital Malaysia

The Malaysian government has long acknowledged the importance of Cloud computing services as a key component of manifesting Malaysia’s digital aspirations –  both as a digital economy and digital lifestyle enabler –  and as a catalyst to enhance public service delivery and to build digital government services.

This was apparent  by the recent unveiling on MyDIGITAL – the Malaysian Digital Economy blueprint, which puts Cloud as the heart of the policy, in tandem with digital connectivity (fibre and 5G), digital infrastructure (including cybersecurity) together with growing digital skillsets and talent – all within a  holistic framework.

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Ahmad Taufek Omar, Executive Vice President and Chief Executive Officer of TM ONE commented: “We are honoured to be entrusted by the Government as the only Malaysian-own Cloud Service Provider (CSP) to serve our public sector together with the Managed Service Provider (MSP) as our partner. We’re especially humbled by the confidence in our cloud capabilities at par with other global CSPs.”

Included in the measures to strengthen public sector Cloud infrastructure, the government further announced its intention to migrate 80% of public data to hybrid cloud systems by the end of 2022 with its Cloud-First strategy.

“Cloud is the technology foundation that will enable the Government to roll out new innovations, achieve cost efficiency and enhance its public service delivery to all Malaysians. TM, via TM ONE is well primed to accelerate the public sector’s digital transformation with our comprehensive suite of smart solutions covering connectivity, cloud, data centres and cybersecurity. We are committed to complement and enhance the Government’s existing Cloud infrastructure with TM ONE Cloud α (pronounced Cloud Alpha). It is ideally suited to provide the technology and services needed to realise the MyDIGITAL aspirations and propel our country towards a full-fledged Digital Nation by 2030 – befitting our role as the enabler of Digital Malaysia,” Ahmad Taufek further commented.

Building sovereign and secure Cloud services

The key factor which differentiates the Government’s Cloud computing needs from the private sector’s is digital sovereignty. Governments are mindful of the risks of migrating national data to the cloud, and of the need to protect critical cyber infrastructure from increasingly sophisticated cyber threats and mitigating potential fallouts from geopolitical instabilities.

Previously, all Government data was hosted using on-premise infrastructure; however, the benefits delivered through Cloud computing can no longer remain untapped. Locally hosted Cloud infrastructure with in-country data centres significantly eliminates such risks, which allows the government to secure citizen data as well as critical national infrastructures.

Today, TM is established as a leading end-to-end Cloud and data centre service provider that delivers data residency, data locality and data sovereignty to both public sector and enterprise customers in Malaysia. “As the enabler of Malaysia’s digital government, our Cloud platform, Cloud Alpha promises top-of-the-game cybersecurity and data sovereignty, so government agencies can rest assured that citizen data will be protected,” Ahmad Taufek added.

“We are currently developing a strong cybersecurity foundation towards positioning Malaysia as a cybersecurity leader regionally. This includes building cyber resilience to protect Malaysian cyberspace and developing a proactive cyber defence strategy. A heightened approach is needed – which encapsulates a better protected digital infrastructure, cleaner data in the Cloud, and through every end-point,” he added.

TM ONE has invested in technology, resources and people to ensure the security of Critical Network and Information Infrastructure (CNII) in the country. Starting from local and global network infrastructure to Internet Services Provider (ISP), CSP and MSP, security has always been part of the services provided by TM ONE.

TM ONE’s Cyber Defence Centre (CYDEC) is its cybersecurity solution specially designed to help Malaysian enterprises and public sector institutions build digital trust and cybersecurity resilience.

The people challenge

Underpinning the challenges facing many Malaysian organisations is the adage that data protection and compliance are only as strong as its weakest link. Admittedly, the people component remains a major challenge for the country in our quest to build a sustainable digital nation.

Based on a report by analyst firm Global Data, the digital competency of employees in Malaysia is low – largely because more than 80% of Malaysian enterprises have yet to reach a mature milestone in their respective digital transformation journeys.

There is a need to shift to a higher speed in building up local digital expertise and capabilities. The condition set by the Government that multinational companies (MNCs) must tie-up with local partners bodes well for the country as we encourage the knowledge and technology transfer at a much faster pace.

“We are lucky that Malaysia has a relatively young and tech-savvy population that can be guided to become future-ready. At TM Group, we play our role not only by building a digital workforce within the company but also through our business school at our education arm, Multimedia University (MMU),” said Ahmad Taufek

For example, we had collaborated in the Digital Government Competency and Capability Readiness (DGCCR) Project under the Public Service Department to upskill and reskill the civil service in digital capabilities and competencies. This will enable the civil service in leading the digitalisation efforts of the government towards providing high impact and citizen-centric services,” he further said.

Taking Malaysia’s transformation forward

As technology advances, and our reliance on Cloud technology increases, measures to ensure data protection are continually updated and to address current needs. All organisations in Malaysia’s enterprise and public sectors – are becoming vitally aware of the benefits of a data-driven economy. Together with the community, we are seeing steady public-private-people partnership progress for the nation heading towards 4IR. In tandem with this, growing a future-ready digital talent pool remains paramount.

Reaffirming Cloud computing’s role at the heart of Malaysia’s digital advancement, Ahmad Taufek also emphasised that TM ONE’s strengths include its comprehensive suite of digital solutions to digitally enable both the enterprises and the public sector.

“Not only are we the sole home-based CSP, we are also the only operator with the end-to-end digital infrastructure from Connectivity, Data Centre, Cloud, Cybersecurity and Smart Services. We will continue our national role in supporting the Nation’s digital journey and taking Malaysia’s transformation forward, befitting TM Group’s unique role as the enabler of Digital Malaysia.”

This article was published in The Edge on 15 March 2021.

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How Malaysia’s Car Industry is Getting a Tech Turbo Boost

Mar 11, 2021
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Malaysia’s national car maker Proton recently shared its vision of the future of car manufacturing during the Smart Manufacturing Circuit 2020 virtual event, which was organised by TM ONE, tapped a new range of tech to enhance its manufacturing processes. Just one example is the use of cloud computing to run simulations for modelling new car designs.

One of Malaysia’s largest car makers is pivoting to new tech.

On New Year’s Eve 1879, German inventor Karl Benz rang in the new year on the world’s first modern automobile. The vehicle seated two, ran on three wire-spoked wheels, and proceeded to revolutionise the future of transport.

Since their invention, we have seen much progress in the safety, speed and production efficiency of automobiles. Today, the industry is about to drive into a new era of growth, driven by tech advances such as the Internet of Things (IoT), 5G and cloud computing.

Malaysia’s national car maker Proton recently shared its vision of the future of car manufacturing during the Smart Manufacturing Circuit 2020 virtual event, which was organised by TM ONE, the enterprise and public sector business arm of Telekom Malaysia Berhad (TM).

Automotive Tech

PROTON tapped a new range of tech to enhance its manufacturing processes. Just one example is the use of cloud computing to run simulations for modelling new car designs.

By using the cloud’s high compute power, the time taken to generate simulations has dropped from three weeks to a mere three days, according to Hazrin Fazail Haroon, the company’s Director of Research & Development.

Engineers are now able to produce prototypes far more rapidly and accurately through 3D modelling. This approach enables car makers to confirm the exact dimensions of different parts before the cutting process begins. “This eliminates waste and extra costs that we have to pay if there are mistakes in the design,” Hazrin explained.

PROTON also uses computer aided engineering (CAE) to speed through the manufacturing journey. Engineers are able to create programmes to carry out repetitive processes, he said.

Tech companies such as Huawei are focusing their efforts on car manufacturers. Huawei is evaluating the use of 5G and IoT to improve vehicle safety. Future automobiles will be able to predict traffic congestions and remain connected with other similarly equipped vehicles and traffic systems, said Eng Chew Hian, Business Development Director at HUAWEI CLOUD Malaysia.

Huawei is also probing the possibility of preparing electric vehicles for Malaysia and the Southeast Asian market. Currently, electric cars may corrode more easily in the region’s humid climate, Eng pointed out. This will need to be fixed before they become a feasible mainstream option.

Build talent

“Before you develop the products, you need to develop the people,” Hazrin said. PROTON has long collaborated with the Ministry of International Trade and Industry (MITI) and Malaysia Automotive, Robotics & IoT Institute (MARii) to build up tech talent for the automobile industry.

The first initiative in this partnership was a training centre launched last August in Cyberjaya. Engineers and suppliers receive training for computer aided engineering at the CAE Simulation & Analysis Centre (MARSAC), so they can bring the knowledge back to their companies, Hazrin noted.

This will help companies develop their own components and systems, and speed the process of producing high quality products. “We hope this centre will grow to become an institute that can also give certifications to not just our suppliers but the whole community of university students, lecturers, and PhD students,” he added.

The Centre will soon extend its training programmes to include 3D printing skills for the automobile sector. Instead of using calculations, car makers can more closely study their design physically with 3D-printed models. The programme, known as the MARii Additive Manufacturing Technology Centre (MAMTEC), will begin in April 2021, Hazrin said.

Policymakers have a big part to play in building tech talent, PROTON believes. The company engage constantly with the government to understand “the areas of emphasis that we need to work on, what will be the platform that can be made available, and how we are going to pursue all these initiatives together for the future,” said Yusri Yusuf, Senior Director of Corporate Strategy & Risk Management at Proton.

Tech companies can contribute their expertise as well. Huawei Academy is exploring the possibility of partnering with PROTON, and universities to better share cutting edge technologies with students, said Eng.

A tech revival

Embracing tech proved to be key to PROTON’s turnaround in sales, especially since the release of a talking smart car in 2018 which became the company’s turning point.

The Proton X70 model features voice command: drivers can ask the car to play a song, or check for weather updates. Customers are also able to lock the car from their smartphone, a promotional video shows.

The model’s tech upgrade “has enabled us to upscale in terms of competitive advantage, and we have received overwhelming feedback for X70 as well X50 compared to our anticipation,” said Yusri. The X70’s introduction has proved to be an “impetus for Proton’s brand turnaround”.

Following the success of X70 and X50, digital technology will continue to be one of key emphases for PROTON, as it sees the traction of advanced technologies on its business growth. The car maker will focus on improving five aspects: energy efficiency, safety, intelligent driving, intelligent connectivity and eco-friendliness, Yusri shared. This will cover the entire ecosystem: from sales, marketing and customer service, and all the way through to the broader supply chain.

In terms of collaboration in the tech ecosystem, PROTON will continue to work with tech companies to strengthen its tech for its key automotive value chain activities, in particular in product development, component sourcing and supply chain, manufacturing, and sales and services. It will focus on specific tech such as connectivity, new energy and electrical and electronics.

The session with PROTON was moderated by Maznan Deraman, Head of Innovative Solutions at TM ONE. He said, “In order to move forward and create a competitive edge in a challenging market, organisations need to have a clear strategy, a strong partnership ecosystem, and a deep belief in technology and innovation. By working together, we can bring our dreams and ambitions to reality.”

“At TM ONE, we always look forward to working with industry players such as PROTON – especially in elevating national brands towards becoming global champions. It is our role as the technology enabler – to support our partners with cutting-edge technology and complete digital infrastructure and help them take advantage of their digital opportunities,” Maznan concluded.

The pandemic has resulted in immense stress on global supply chains, while customer expectations are rising by the day. Digital technologies and strong partnerships, in tandem with government and tech companies, will help Malaysia’s automobile industry remain resilient.

Business Insight: What Will Power Malaysia’s Digital Transformation?

Mar 08, 2021
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The day the MCO went into effect, Malaysia Internet Exchange (MyIX) reported the highest internet traffic peak of 532Gbps, a 6.4% jump from 2019. During the MCO period, TM reported a 30% increase in usage. At the same time, many businesses and services were overwhelmed due to the sudden spike and experienced service outages.

More than just #WFH, cloud computing can vastly improve business operations and public services

In partnership with Going Places by Malaysia Airlines

The Covid-19 crisis has changed the status quo in every way – from how we socialise and shop to how we travel and access public services. When Malaysia’s Movement Control Order (MCO) went into effect on 18 March 2020, most organisations, no matter the sector, size or degree of readiness, were forced to virtualise their operations overnight and send their staff home.

In the following months, we have realised both the cost savings of Work from Home or #WFH arrangement as well as the infrastructural challenges of serving employees and customers virtually.

Despite the rising demand for virtual services, many organisations are still reliant on their internal IT environment to host their business-critical applications.

The new normal? Not so fast

Surveys and media reports show that interest in remote work is stronger than ever. According to Buffer’s annual report – The State of Remote Work (2020), respondents “almost unanimously want to continue to work remotely (at least for some of the time) for the rest of their careers.”

Yet the situation in Malaysia is more nuanced. An informal survey by TM ONE, the enterprise and public sector business solutions arm of Telekom Malaysia Berhad (TM), drew an immediate flood of comments on LinkedIn, many of which favoured WFH. However, the same straw poll on Twitter showed an almost 50-50 split between WFH and the workplace.

These findings suggest that the new normal in Malaysia is slowed by mindset as well as gaps in technological infrastructure that will make remote operations possible.

What’s it going to take?

The day the MCO went into effect, Malaysia Internet Exchange (MyIX) reported the highest internet traffic peak of 532Gbps, a 6.4% jump from 2019. During the MCO period, TM reported a 30% increase in usage. At the same time, many businesses and services were overwhelmed due to the sudden spike and experienced service outages.

The reality of the situation is that many organisations in Malaysia are still reliant on their internal IT environment to host their business-critical applications, lacking the stability and support of cloud computing. According to Global Data, Malaysia’s spending on cloud computing is forecasted to reach RM10 billion in 2020. While that’s an 18% increase from 2019, it amounts to merely 12–15% of all ICT spending, compared to 70% globally.

TM ONE believes cloud computing is an urgent growth area across many sectors of the Malaysian economy, and a key driver in the digital transformation. Migrating their operations to the cloud provides organisations with more speed, stability, flexibility and room for innovation. Leveraging on the capabilities of the cloud, organisations can make pivots more easily and roll out new products for their customers without being mired in back-end development.

RM10 billion: Malaysia’s forecasted spending on cloud computing in 2020

How we’re getting there

TM ONE aims to empower enterprises and the public sector to realise the full potential of their digital opportunities. As the ecosystem enabler for digital business, digital society and digital government, its goal is to enable the Malaysian public sector and enterprises to be more agile, deliver better and more comprehensive services to their end customers – whilst achieving cost efficiencies, as well as further strengthening their resilience in their digital transformation journey – which is in line with TM Group’s role in powering Digital Malaysia.

Its Cloud Alpha service offers quick and comprehensive cloud strategy solutions and 24/7 support, powered by an ISO/IEC 20000-certified Tier III data centre. Cloud Alpha supports infrastructure, platform and software needs, providing everything from remote servers, development platforms for web and mobile applications as well as collaboration and file-sharing applications. Businesses that are new to the cloud can migrate easily and cost-effectively, with pay-as-you-grow models, competitive pricing and ready support from the largest pool of IT experts in Malaysia.

The challenge for many enterprises is to ensure their IT infrastructure can accommodate a sudden increase in traffic, with most if not all of their employees working from home

“The new reality is that connectivity has become an essential resource. Whether for news, shared experiences or maintaining business – connectivity joins the list of shelter, food and clothing for most of us,” Ahmad Taufek Omar, Chief Executive Officer (CEO), TM ONE, said. “At the same time, the resilience of cloud computing is being out for the test as never before as a critical enabler of remote operations and continuous innovation.”

Malaysia, like the rest of the world, has changed in the last few weeks. A new chapter has begun, featuring a sharp rise of digital technology adoption, which will help illuminate a path forward for our businesses. Once widely implemented, these improvements will have a range of positive implications on the Malaysian economy and the Malaysian people – extending far beyond the comforts of working from home!

To learn more about TM ONE’s Cloud Alpha services, click here.

How Digital Solutions Helped Malaysian SMEs #stayinbusiness

Mar 08, 2021
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Covid-19 has spurred necessary digital transformations that had previously been slow in many sectors, especially apparent in the business sector, particularly among small-medium enterprises (SMEs) that lacked the cashflow and operational resilience to survive the disruptions.

TM ONE’s Cloud ⍺ (Cloud Alpha) services have helped businesses weather through the COVID-19 pandemic

In partnership with Going Places by Malaysia Airlines

Digitalisation has been the buzzword this year, with companies across the world rushing to embrace tech upgrades in their operations. In fact, for all its devastating public health and economic consequences, Covid-19 has spurred necessary digital transformations that had previously been slow in many sectors.

This has been especially apparent in the business sector, particularly among small-medium enterprises (SMEs) that lacked the cashflow and operational resilience to survive the disruptions.

The urgency first became apparent back in March, when the Movement Control Order (MCO) first went into effect in Malaysia, causing many local businesses to stop or slow down their operations and their revenue gone into a flatline. In view of this, the Government has announced a stimulus package, and millions of citizens swamped the portal to register for financial assistance. The existing back-end system struggled to cope with the surge in traffic.

Helping SMEs #stayinbusiness

SMEs had suffered heavily due to the MCO, unable to open their places of work or welcome their customers. SMEs were identified by the Malaysian government for its second phase of financial assistance. But there was concern that similar technological issues could jeopardise the distribution of this aid.

To ensure that SMEs could apply for and receive the money they urgently needed to stay afloat, the government needed a stop-gap measure for the temporary surge to its website, one that could be quickly scaled to deliver more computing power. Furthermore, this solution would need to retain all sensitive applicant information at the on-premises data centre, to comply with regulatory requirements.

The scalable Cloud service was a sustainable and cost-effective solution that enabled the government to provide immediate relief to the business sector

TM ONE’s game-changing solution

TM ONE was called to the rescue to deploy a suite of Cloud ⍺ (Cloud Alpha) services. Its Infrastructure-as-a-Service (IaaS) solution, residing in its Tier III Data Centre, addressed data residency concerns, as well as managed cybersecurity needs, while delivering robust, latency-free connectivity and reliability.

This customised solution was tested and delivered within just one week, with a dedicated team of experts working remotely and on standby 24/7 for technical assistance. Best of all, the scalable Cloud ⍺service was adaptable to fluctuating needs, making it a sustainable and cost-effective solution for the government and bringing immediate relief to the business sector.

But, the stimulus initiatives did not stop there. More initiatives were announced, and shortly after, the Government formed a special unit called Laksana to monitor the implementation of these various initiatives to ensure their timeliness and effectiveness. A Laksana Digital Dashboard, a coordinated effort by over 50 ministries to facilitate the successful, data-driven implementation of the Government’s economic stimulus packages, became a crucial tool for the Government.

TM ONE provided technological infrastructure and know-how to the Laksana Digital Dashboard. Through its involvement, it helped ensure that businesses and individuals were able to access the support they needed during this challenging period.

Supporting SMEs in the new normal

In addition to supporting the Government, TM ONE has also launched its own assistance programmes particularly for the SMEs. TM ONE offered half a year’s free subscription to its cloud-based office and collaboration tools to support SMEs’ remote working during the MCO. It also offered three-month free trials for its cloud-based disaster recovery services via Azure Stack, that allows customers to replicate and host virtual machines, providing failover in the event of a disaster.

Getting back to business

A wider-ranging, though no less impactful, innovation was rolled out a couple of months later, in May, when the Government announced the extension of the Conditional Movement Control Order (CMCO). With more businesses reopening and more Malaysians returning to work, ensuring a safe environment for employees as well as customers, without impeding operations, became urgently necessary.

Enter TM ONE’s Predictive Analytics Screening Solution, or ONE PASS. A purely local product developed by TM ONE’s own software designers, architects and coders, ONE PASS is a non-contact solution that screens the body temperature of individuals as they enter a business premise.

Head and shoulders above any of its counterparts in the market, the AI-supported ONE PASS can screen up to 100 individuals in a minute, with temperature accuracy within +/- .3 degree Celcius. ONE PASS smart health screening and monitoring solution is connected to a powerful analytics platform that enables mass individual analysis and swift in-building people tracking from a centralised dashboard. More than that, the Cloud ⍺ – powered solution can handle the self-declaration e-forms of up to 25,000 user profiles, and can integrate with contract-tracing systems.

 “ONE PASS is aimed at providing business continuity for organisations to declare their building as a ‘safe zone’ to work by implementing state-of-the-art health screening solutions,” TM ONE’s CEO Ahmad Taufek explains.

In short, this homegrown tech innovation has made it possible for hundreds of businesses to reopen and many more employees to return safely to work. Furthermore, it has given peace of mind to the customers who visit these venues and services, thereby mitigating prolonged impact to revenue.

Committed to transforming Malaysia’s SMEs

The Covid-19 pandemic has underscored the critical importance of digital transformation in Malaysia’s private sector. This is especially true for SMEs that may struggle to prioritise tech upgrades among their other budgetary considerations. The scalability and flexibility of the cloud reduce complexities and prohibitive costs around info-tech infrastructure, enabling SMEs to transform how they work without over-committing financially.

The events of 2020 have proven that a digital transformation for our country is not a choice, but a necessity. And TM ONE stands at the ready to foster a resilient ecosystem for business-owners and employees alike.

For more information about TM ONE’s Cloud ⍺ services, please visit the official website.

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