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Empowering the Future of Work: How EPF Transformed Collaboration Through Intelligent SD-WAN Connectivity
Author:
Nik Mohd Firdhaus Nik Azmin
TM One Marketing
Reading time: 4 minutes
Date posted: 13 October 2025
Date modified: 21 October 2025
In a world where digital agility defines success, the Employees Provident Fund (EPF), Malaysia’s trusted social security institution, recognised that the future of work depends on more than speed. It depends on intelligent, secure, and resilient connectivity that keeps people, systems, and services connected, no matter where they are.
To realise this vision, EPF partnered with TM One, Malaysia’s leading enterprise and government digital solutions provider, to modernise its nationwide network through Managed SD-WAN and Security Service Edge (SSE), creating a cloud-ready foundation for seamless collaboration and trusted service delivery.
The Challenge: Building a Future-Ready Network for a Digital Workforce
As EPF expanded its digital ecosystem, its traditional network architecture began to show its limits. The migration to cloud-based applications such as Microsoft 365, Teams, and other collaboration tools placed new demands on network capacity and performance across the branches.
Fibre disruptions in Sabah and Sarawak caused downtime that affected essential public services and interruptions that could affect millions of members. Without real-time visibility and performance monitoring, it became difficult to detect and resolve network issues quickly.
Without real-time network visibility, diagnosing and resolving issues quickly became a challenge — threatening business continuity and service reliability.
EPF needed more than a connection. It needed an intelligent, resilient, and secure network, one that adapts to changing demands, safeguards operations, and keeps Malaysia’s digital workforce connected.
The Breakthrough: TM One’s Managed SD-WAN + Security Service Edge
EPF’s collaboration with TM One redefined its network capability. Powered by Cisco’s SD-WAN and enhanced by SSE and Netscout observability, the new infrastructure delivers an integrated experience of connectivity, visibility, and security — intelligently designed for Malaysia’s digital future.
Seamless Connectivity Reinforced by Triple Redundancy
Each EPF branch now benefits from IPME, a 2Gbps Unifi connection, and 5G cellular backup, ensuring uninterrupted operations even during fibre outages.
5G Redundancy for Unmatched Resilience
By integrating 5G as a backup channel, EPF eliminated single points of failure while future-proofing its network for next-generation workloads like edge computing and AI-driven services.
Security Service Edge (SSE) for End-to-End Protection
TM One’s cloud-based SSE framework delivers unified, zero-trust security — protecting every user, branch, and application from evolving cyber threats.
Intelligent Visibility with Netscout
Real-time observability gives EPF deep insight into network performance and user experience — enabling proactive management, faster troubleshooting, and better service delivery.
The Impact: Collaboration Without Limits
EPF’s transformation has resulted in:
99.9% uptime and improved service continuity, even in remote regions.
Faster, smoother collaboration between teams nationwide.
Enhanced member experience, supported by always-on connectivity.
What was once a limitation has become a launchpad for innovation. Today, EPF stands as a benchmark for how Malaysia’s public institutions can harness intelligent infrastructure to deliver trust, reliability, and impact in a connected era.
Why TM One
Your Trusted Digital Partner in Intelligent Connectivity
With TM One, you gain more than a solution — you gain a partner committed to your success, co-creating the intelligent, secure, and resilient foundations your organisation needs to thrive in the digital age.
As the enterprise and public sector arm of Telekom Malaysia (TM), TM One uniquely combines:
Nationwide Coverage
backed by Malaysia’s most extensive and secure network.
End-to-end integration
from connectivity and cloud to cybersecurity and data protection.
Local expertise with global technology partners
such as Cisco and Netscout.
Proven track record
of enabling digital transformation for mission-critical organisations like EPF.
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Let’s Build Malaysia’s Next Digital Advantage — Together
TM One’s Managed SD-WAN delivers intelligence, resilience, and trust for your business — so you can focus on what truly matters: empowering your people and serving your customers with excellence.
Discover how TM One’s Managed SD-WAN can elevate your connectivity and performance. Visit TM One’s Managed SD-WAN to learn more and take the next step toward intelligent, future-ready connectivity.
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