TM One Steps Forward to Help Malaysian in The Battle Against Covid 19

10 April 2020

TM One, the enterprise and public sector business arm of Telekom Malaysia Berhad (TM) continues to support the Government, especially the critical agencies such as the medical team and enforcement front liners throughout the Movement Control Order (MCO) period, by deploying voice and internet services at various strategic sites nationwide to support them in their operations.

Ahmad Taufek Omar, Executive Vice President and Chief Executive Officer of TM One, said, “As the whole nation – the Government, corporations, communities and all Malaysians – battles against COVID-19, TM One took immediate action to step forward in supporting the Government, especially the critical agencies during this challenging period. In addition to the financial contributions worth RM5.5 million recently handed over to the Government’s COVID-19 Fund, Government-Linked Companies (GLC) and Government-Linked Investment Companies (GLIC) Disaster Response Network (GDRN) and various other TM initiatives announced at the Group level; TM through TM One has always been supporting the Government even before the MCO period began - by ensuring that all critical sites operated by the Ministry of Health (MOH) and security enforcement agencies are well equipped with reliable, always on telecommunication services. These communications facilities are essential for a seamless communication and coordination between the various agencies involved in the COVID-19 crisis response.”

To date, hundreds of critical sites nationwide consisting of the Crisis Command Centre, Call Centres, hospitals and quarantine centres have been provisioned with voice and internet services; involving installations of temporary lines and the upgrading of existing services. These services, which cover both fixed and wireless services, are set to ease the front liners’ operations and ensure swift and efficient crisis response at the maximum level by all the related bodies throughout this crisis period. The essential services will also allow the authorities to collect, analyse and relay accurate data in near real time to enable them to make informed decisions about the next course of action. It will also enable the public to obtain accurate and timely information about the crisis situation through the various Government communication channels.

“Our support to the medical team and enforcement agencies does not stop at the sites mentioned above. As the Government deploys more critical sites in the Nation’s battle against COVID-19, TM One will continue to lend its support throughout the journey. We will always give the Government our undivided support, in line with TM Group’s role as the national infrastructure and telecommunication service provider,” Ahmad Taufek added.

On top of the telecommunication services deployed at the critical sites, TM One also supports MOH’s Crisis Preparedness and Response Centre (CPRC). The CPRC Contact Centre is manned by TM One’s call centre agents to attend to public enquiries. To date, the contact centre has received an average of more than 400 calls a day. This is in addition to the TM One Command Centre support for Malaysia Government Call Centre (MyGCC) and other Government agencies as well as enterprises; to enable them to continuously run their critical operations from home and on-site throughout the MCO period.

To further support our enforcement agencies, TM One has also distributed 126,000 face masks and 15,000 gloves to Angkatan Tentera Malaysia (ATM), Angkatan Pertahanan Awam Malaysia (APM) and other enforcement agencies for their frontliners on-duty during this MCO.

TM One will continually monitor the ongoing situation for developments and adapt our services to help our stakeholders, whenever needed. TM One remains committed, with its full suite of digital services and solutions, to help enterprises, public sector, and all Malaysians to #sTayhoMe, #stayconnected, #stayproductive, #stayinformed and #stayserved throughout the MCO and beyond. Please continue to take precautionary measures such as social distancing and good personal hygiene to lower the risk and spread of the virus.


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